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Rivertown Toyota

Columbus, GA

4.3
1,000 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 1,000 reviews

July 01, 2023

Very poor service. Scheduled oil change appointment for 9:15am and service wasn’t complete until 3:50pm. More

by Bossy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Jul 10, 2023 -

Rivertown Toyota responded

I apologize for your service experience. Can you please contact me so I can make this right? I cannot find your name in our database; I would love to hear back from you. Chris Blaylock General Manager cblaylock@rivertowntoyota.com

June 30, 2023

Rivertown Toyota has been my dealer of choice for several years. The sales and service staffs have never disappointed me. More

by Tim
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Aug 02, 2023 -

Rivertown Toyota responded

Time, your kind words are much appreciated and we are very grateful for your patronage. We value your business and look forward to the pleasure of serving you again in the future!

June 30, 2023

The staff is amazing and very positive. It was a great atmosphere and felt very comfortable with the whole vehicle buying experience. Shelby Holley and the Rivertown team, did an amazing jo More

by Jdphc43
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shelby Holley, John Hopkins
Aug 02, 2023 -

Rivertown Toyota responded

Congratulations on your new Vehicle! We are very thrilled to hear that we were able to provide you with an amazing and positive sales experience! Thank you for the shout-out for Shelby and the sales team, so happy to hear they made you feel comfortable! Rivertown Toyota appreciates your Five Star review and thanks you for your business. We look forward to the opportunity to assist you again.

June 28, 2023

Rich was very friendly and professional. They went over the things that need to be addressed More

by Bowhuntr
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rich
Jul 11, 2023 -

Rivertown Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 26, 2023

Everyone was professional and polite. The service was thorough and explained precisely. My only complaint is that I scheduled an appointment for the service and arrived on time, however More

by slong77489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jun 26, 2023 -

slong77489 responded

Everyone was professional and polite. The service was thorough and explained precisely. My only complaint is that I scheduled an appointment for the service and arrived on time, however, I still had to wait a long time before they got to me. That defeats the point of taking the time to schedule an appointment.

June 24, 2023

My car is still under warranty, but I’m having to pay to replace a broken retractable cup holder. Bumper-to-bumper 3-year 36,000 mile warranty means nothing. My Sienna is the 3rd one I’ve owned and it is More

by Mike Fell
Service Price Transparency
Recommend Dealer
No
Employees Worked With
John Hopkins
Jun 26, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jenifer Wing Service Director Jenifer Wing

June 22, 2023

Great customer service, welcomes you with a warm greeting and smile. I would definitely recommend this company. More

by carmenbrown1003
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
DeTajh, and Preston
Jun 24, 2023 -

Rivertown Toyota responded

Thank you for being our customer, we appreciate your kind words!

June 22, 2023

Rivertown Toyota is professional, helpful and the staff is friendly. I REALLY like the Lyft transportation option. In fact, it is one of the main reasons I service my vehicles there. The quality of the rep More

by scjjcb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jun 27, 2023 -

Rivertown Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Rivertown Toyota

June 20, 2023

I needed 5,000 mile maintenance on my RAV4. From the time I arrived until my car was ready, it was seamless!! Very friendly and professional staff and my car was ready quickly!!! Only positive More

by awod0818
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name, John Hopkins
Jun 22, 2023 -

Rivertown Toyota responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 19, 2023

I was lied too and the work I requested was not done. Not very happy More

by Ezra Jackson
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Fleetcher
Jun 21, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jenifer Wing Service Director jwing@RivertownToyota.com

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