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Rizza Cadillac Buick GMC

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.5
3,703 Reviews
Welcome to Rizza Buick GMC Cadillac, serving the Tinley Park area with a wide selection of new Buick, Cadillac, GMC vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Buick, Cadillac, GMC that is right for you.
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8425 West 159th Street

Tinley Park, IL

60477

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Showing 3,703 reviews

January 19, 2022

Love coming there, always greeted by a friendly staff. Danielle in service is very pleasant. Waiting room very comfortable. Been going there for several years More

by DANTE4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Report | Print
Jan 20, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 18, 2022

They make mi weht over 3 hours for a change oil is a lot no good More

by javierzambrano5150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor, Candace Kostial
Report | Print
Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us. Here at Rizza Cadillac Buick GMC, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 18, 2022

Friendly service. No waiting for check in. The wait time during my oil change reasonably short. More

by AVSV209
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Report | Print
Jan 20, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 18, 2022

This dealership is most efficient and the staff are very professional. The service team our a no nonsense group of people. The service Rep. Danielle O'Connor is one in a million. She looks out for the custo More

by Moonpl22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Report | Print
Jan 20, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 16, 2022

Friendly and helpful. Quality work. Convenient, Clean, and Conscientious. I trust their work and don't hesitate to use their services. More

by KOSMAL55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 16, 2022

I've been Rizza customer for over 25yrs the service I get is always Excellent & Professional Either purchasing a car or truck , Service department go beyond to service customer Needs in a timely manner, Resp More

by l
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor, Candace Kostial
Report | Print
Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 15, 2022

Professional friendly staff. service was exceptional the service guys and detail guy really takes care of the customers. A very great experience . More

by DESIREE30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Desiree, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 15, 2022

They always. Take excellent care of my service needs. Johnny Howard is a pleasure to work with. More

by TIM.MEDEMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 15, 2022

Very clean, and very courteous service team (Danielle) was very informative and offered a courtesy car. More

by Dukester
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Report | Print
Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 14, 2022

Car not fixed. Paid $525.00 for a gas cap. Not happy. Danielle was very helpful and friendly but my car not fixed. More

by Tomirons
Price
Recommend Dealer
No
Employees Worked With
Danielle O'Connor
Report | Print
Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jan 19, 2022 -

Tomirons responded

I was referred to you by a friend of your mechanic, Bob Rogers. I have a GMC Acadia with a stabilitrack warning. I brought the car in to have this problem repaired. I had to wait as I don't have any other way to get there. After about 4 hours, I was told the car was repaired. The next day the problem surfaced again and is now worse than before I brought the car in. The mechanic said he re-connected some vacuum lines and installed a new gas cap. the problem is still not fixed. $525 for a gas cap. I made another appointment and was told they needed the car for the entire day. At the end of the day, I got a call from Danielle. She said they didn't work on the car as they didn't have time. She also mentioned that they would need the car for 4 days as they are busy. I understand you are busy but I cannot do without my car for 4 days. Also, the cost to rent a car is impossible. This is why I'm not happy. I just need the car fixed. I would like to say I was treated well and satisfied by your service but, at this time, i cannot. My email address is tomirons81@gmail.com is you would like to directly contact me.

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