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Rizza Cadillac Buick GMC

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.5
3,697 Reviews
Welcome to Rizza Buick GMC Cadillac, serving the Tinley Park area with a wide selection of new Buick, Cadillac, GMC vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Buick, Cadillac, GMC that is right for you.
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8425 West 159th Street

Tinley Park, IL

60477

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Showing 3,697 reviews

January 15, 2022

Professional friendly staff. service was exceptional the service guys and detail guy really takes care of the customers. A very great experience . More

by DESIREE30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Desiree, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 15, 2022

They always. Take excellent care of my service needs. Johnny Howard is a pleasure to work with. More

by TIM.MEDEMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 15, 2022

Very clean, and very courteous service team (Danielle) was very informative and offered a courtesy car. More

by Dukester
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
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Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 14, 2022

Great service department. Friendly and helpful. Oil change was one time free and they washed my Envision, BEAUTIFUL More

by ROZI0999@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor, Candace Kostial
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Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 14, 2022

Service personnel (Danielle) is always thorough, efficient and pleasant to work with bringing the car in for service. More

by SKIBINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Report | Print
Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 14, 2022

Car not fixed. Paid $525.00 for a gas cap. Not happy. Danielle was very helpful and friendly but my car not fixed. More

by Tomirons
Price
Recommend Dealer
No
Employees Worked With
Danielle O'Connor
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Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jan 19, 2022 -

Tomirons responded

I was referred to you by a friend of your mechanic, Bob Rogers. I have a GMC Acadia with a stabilitrack warning. I brought the car in to have this problem repaired. I had to wait as I don't have any other way to get there. After about 4 hours, I was told the car was repaired. The next day the problem surfaced again and is now worse than before I brought the car in. The mechanic said he re-connected some vacuum lines and installed a new gas cap. the problem is still not fixed. $525 for a gas cap. I made another appointment and was told they needed the car for the entire day. At the end of the day, I got a call from Danielle. She said they didn't work on the car as they didn't have time. She also mentioned that they would need the car for 4 days as they are busy. I understand you are busy but I cannot do without my car for 4 days. Also, the cost to rent a car is impossible. This is why I'm not happy. I just need the car fixed. I would like to say I was treated well and satisfied by your service but, at this time, i cannot. My email address is tomirons81@gmail.com is you would like to directly contact me.

January 13, 2022

Danielle in customer service was great , she contacted the warrantee company to wave our deductible since we already had the truck in for the same problem earlier in the year. More

by TONTO4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Report | Print
Jan 14, 2022 -

Rizza Cadillac Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 13, 2022

Exceptional service sales and financing, please acknowledge Chris Dargan for his over the top salesmanship and professionalism. Very enjoyable opportunity to work with him directly and your financi More

by SJW_050240
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christen Dargan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lorenzo
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Jan 14, 2022 -

Rizza Cadillac Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 13, 2022

Stat is always very friendly and attentive. She checked in on me a couple of times and went above and beyond offering me her personal snacks because I am a diabetic and I had a bit of a wait. More

by veronica_moran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor, Candace Kostial
Report | Print
Jan 14, 2022 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 13, 2022

Staff was friendly and professional, stayed with it until they identified the problem. I appreciated their kindness. More

by CHERYLMNASH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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