Rizza Cadillac Buick GMC

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Rizza Cadillac Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Rizza Cadillac Buick GMC responded

It is always our goal to earn your 5-star rating, Linda. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Rizza Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Becky was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Rizza Cadillac Buick GMC responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

diame.white59 responded

You have me for life

Rizza Cadillac Buick GMC responded

You originally went to Bocker Cadillac who is no longer a Cadillac Dealer and spoke with your salesperson. He located the vehicle for you and called us because we have the exact vehicle you are looking for we told Chase (your salesperson from Bocker) exactly the selling price of the car whatever deal you negotiated at the other dealer was not what we told Chase we can offer you. Our time/date stamped notes clearly states the price we quoted Chase was the same price that we gave you when you came in. You were screaming and yelling that you wanted a better deal to the point where we were embarrassed for both of you. We apologized and tried to figure out a solution to the problem which was a suggestion to trade in your vehicle which was worth a lot more than you originally thought. We felt terrible that you drove 3 hours and we did everything we could including calling you back after you left screaming and shouting at us. We agreed to your price only to have you change your offer with more screaming and shouting. Unfortunately, the current shortage of new cars has made a lot of customers angry at the dealers for the lack of discounts available. We apologized several times and even called again today trying to make a deal.

Eric responded

First, let me roll pants legs up to ease through the xx! Unfortunately we cannot buy a new Cadillac from Bocker who, as you correctly stated, no longer carries Cadillac. The salesperson at Bocker never relayed a price to us, except for the pricing that is listed on Cadillac’s website. Chase only communicated to us the name of someone at your dealership that would help us. When we tried to contact that person, she was not working and another lady talked with us. The same price that is listed on the website was confirmed on a telephone conversation with this lady. We only learned of your $6500 ‘market adjustment’ after your salesperson wasted our time. We only got loud after you refused to leave us alone as we tried to leave. I repeatedly said I would NOT pay over MSRP (sticker price). You tired to convince us to trade our vehicle in when we clearly stated we were keeping it. You never discussed a value, and it would not have mattered to us. WE WERE AND ARE NOT INTERESTED IN TRADING OR SELLING OUR VEHICLE! You followed us out of the building and as we tried to leave stood in the way of the open door of our vehicle. When your salesperson called us to apologize for you and try and salvage a deal, I stated that I would do $1000 over. That was agreed to, but upon our return to the dealership, the deal was $1000 over, but without the rebate money which you had shown in the first deal. That was the disagreement. We were told no one had these vehicles and no one was selling them at sticker with the rebate. EVERYONE was selling them with a substantial market adjustment. You kept stating how hot these vehicles are and that no one can get them. You now have the opportunity to sell this vehicle to some other unfortunate individual. We received no call from you today, and we certainly DO NOT want a call from you in the future. We have moved on and will buy an XT5 from a respectable and honest dealer, just like Bocker! I’m sure you will be happy to know that we have found multiple XT5’s (none have ‘market adjustments’)that will more than fulfill our wants and needs from several other dealerships. Bocker and Chase have continued to help us locate the vehicle that will meet or exceed our expectations even though they will not even profit from our purchase!

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Rizza Cadillac Buick GMC responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com