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Rizza Cadillac Buick GMC

Tinley Park, IL

4.5
3,698 Reviews
Welcome to Rizza Buick GMC Cadillac, serving the Tinley Park area with a wide selection of new Buick, Cadillac, GMC vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Buick, Cadillac, GMC that is right for you.
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8425 West 159th Street

Tinley Park, IL

60477

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Showing 3,698 reviews

November 30, 2018

Great sales man Leased a 2018 GMC Terrain and he has a great sales person with great customer service, will definitely recommend to all my CPS co-workers to come buy More

by Sgonzalez88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
Dec 03, 2018 -

Rizza Cadillac Buick GMC responded

We cannot thank you enough for your wonderful review of Rizza Cadillac Buick GMC and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 30, 2018

Poor Customer Service Cadillac service closed 15 minutes earlier than scheduled time. Had to go to Buick service to wait 15 minutes for my invoice. Once I made payment, I w More

by nolaks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marcelino Alfaro
Dec 06, 2018 -

Rizza Cadillac Buick GMC responded

nolaks, we are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 29, 2018

Rip off They wanted 800 dollars to replace a pedal assembly which should be a recall item in the first place. The mechanics down the street said 215 out the d More

by Eskay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John O'Connell
Dec 06, 2018 -

Rizza Cadillac Buick GMC responded

Eskay, I am very sorry to hear about your recent experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 29, 2018

Bad attitude Reception lady have attitude and told me it's an hour wait over the phone but when I came in she told me it's a three hour wait and insisted that who More

by YOUSAYELL9
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
The lady that sits closest to the sevice door
Dec 06, 2018 -

Rizza Cadillac Buick GMC responded

YOUDSAYELL9, I sincerely apologize for the experience that you had at our dealership. Our goal is to provide exceptional service to every single customer. Thank you for taking the time to bring these issues to our attention. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 29, 2018

Best Experience Ever! It was our first time buying from Rizza Cadillac and Mark Hoover gave us a great experience! From pulling our future car inside for us to look at, to More

by Karri P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Uccardi, Amanda Pickett
Nov 29, 2018 -

Rizza Cadillac Buick GMC responded

Hi Karri! Thank you for this great review! Mark is truly an exceptional employee and we appreciate him for giving you a great experience. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 29, 2018

Friendly My experience was decent. Fixed the car under warranty with a loaner. I didn't have a problem. 10 days to do the work although it was Thanksgiving More

by JJANOZIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Papp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that we were able to provide an overall positive experience. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 29, 2018

Determination I came in with a real scary problem. My car was shaking from side to side. They took it for a ride and felt it too. It took time. My car was there More

by YHTAK225
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle. And whoever the mechanic was that solved the problem. It could have been distereous.
Dec 03, 2018 -

Rizza Cadillac Buick GMC responded

Thank for the positive feedback. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 29, 2018

Good friendly service. l’ve always had good and friendly service at Rizza Cadillac. I would recommend them to anyone. The ladies working in the Service Dept. Danielle and R More

by Kelo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John O'Connell
Dec 03, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 28, 2018

2015 CTS Everything was great. Got my vehicle back sooner than I thought. Especially since it was last minute. Danielle and the service team are always very fr More

by jrawall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
Nov 29, 2018 -

Rizza Cadillac Buick GMC responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Danielle and our team was helpful and friendly during your visit with us. If you have any questions, please don't hesitate to reach out to us again. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 28, 2018

First Class Service Becky & Danielle are Rizza Cadillac treasures. They are always so friendly, efficient & professional. My service was done in the scheduled period of More

by Jarp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O’Connor & Becky, Mike Mikicic
Nov 29, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for this great review! We're excited to hear that Becky and Danielle took care of you! They are great assets and we appreciate all they do. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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