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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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April 20, 2021

It was a PLEASURE to do business with Rizza. They treat their customers well. The Service Center was fast and I didn't mind the wait, because they made me feel comfortable. A give Danielle O'Connor 5 Sta More

by Debbie F.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Rizza, Candace Kostial
Apr 22, 2021 -

Rizza Cadillac Buick GMC responded

Debbie, we can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 19, 2021

Rizza Cadillac’s service department gives you the most for your time and money. Danielle O’Connor & Becky D’Andrea are back at the service desk, so the attention you get is the best. Found a discount for More

by silverscreen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O’Connor
Apr 21, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for putting your trust in Rizza Cadillac Buick GMC! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 18, 2021

Great Customer service. They got me in and out in record time. I was very comfortable in the waiting area and I was able to charge my phone. More

by SPOINDEXTER1967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Please let us know if there is anything else that we can assist you with. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 18, 2021

I cant remember the name of the lady and gentleman I worked with, but they both were very friendly and accommodating. I had a great experience. More

by artwill24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candace Kostial
Apr 20, 2021 -

Rizza Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 17, 2021

I wouldn't trust the maintenance of our car to anyone else. My husband and I have brought both our Buicks into Rizza for routine maintenance for over ten years. John Howard is the best. Everyone from More

by GEOJANZACK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything John does for Rizza Cadillac Buick GMC and our customers. Hope to see you again soon! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Apr 20, 2021 -

GEOJANZACK responded

Thank you for responding to my answers. I tend to think these surveys aren't really being reviewed, that it's just some computer generated thing to be deleted. So nice to know you really care! Another reason for me to stay with the dependable people I know as Rizza Buick GMC Cadillac.

April 17, 2021

Danielle is the best. I always feel special when I come to have my vehicle serviced. Excellent service! Love coming to Rizza Cadillac. I used to go to Hawk, but I love Rizza. More

by DEBWHEAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
Apr 20, 2021 -

Rizza Cadillac Buick GMC responded

Hi Deb, and thanks for the great feedback! We're very happy that Danielle was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 15, 2021

Service reps especially Rebecca DeAndre are very professional. Love the atmosphere. Always clean. Repair prices a bit costly. Understand it was Cadillac who wanted GMC/Buick separate. They charge th More

by LMITCH8154
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Rizza Cadillac Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 15, 2021

The service at Rizza was outstanding and the service associate, Danielle was highly professional. The facility is clean and accommodating and the staff was friendly. More

by trepur99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
Apr 19, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for writing about your visit with us! I am happy to hear that Danielle was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 15, 2021

Rizza associates are always friendly and professional. The location is clean and the waiting area is comfortable. I can be assured that my car is getting excellent service. More

by ACPR31WOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O’Connor Paul Tomaselli
Apr 19, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 14, 2021

The sales team were great. They answered my questions clearly.The service department is also on point. Becky D'Andrea is a good rep for Rizza. More

by mosby266
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Rizza Cadillac Buick GMC responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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