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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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April 13, 2021

They always do a great job & are helpful & friendly. I also looked into leasing a car again. I took the Buick & the Cadillac out for a test drive. Liked the Cadillac more. More

by BARBPRINGLE47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 12, 2021

My scheduled appointment time was honoured and my time spent waiting for the job to be completed was not long. I can surely appreciated that. More

by Smithrosal
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 10, 2021

Pleasant treatment and clear explanation of work done. The service writer was very nice and was able to give us clear detailed information on our vehicle. More

by netparulski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. J.C Rocha- Business Development Manager- jrocha@rizza.com

April 10, 2021

Every sense I've been bringing my vehicle to Joe Rizzo car dealership, I have received Superior maintenance service for my vehicle. Thanks for your serviceman John Howard, he help me to understand the imp More

by NEPVERN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Rizza Cadillac Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. J.C Rocha- Business Development Manager- jrocha@rizza.com

April 10, 2021

Customer friendly ! Was well taken care of of . Got a loner free of charge while service was being done . Was constantly updated on progress of my service being done! More

by TOMMYCD248
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Allegretti, Mike Lorenzo, Anthony Rizza, Candace Kostial
Apr 13, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. J.C Rocha- Business Development Manager- jrocha@rizza.com

April 10, 2021

I appreciate the professionalism and knowledge and honesty of my service advisor, Jim. And the cashier was knowledgeable and accurate and efficient. A great experience. More

by jmjezuit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! J.C Rocha- Business Development Manager- jrocha@rizza.com

April 09, 2021

The appointment was good. The man that took care of me was very nice. But I have been their twice never received my award points. More

by SPEAKSD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. J.C Rocha- Business Development Manager- jrocha@rizza.com

April 07, 2021

1 star is for customer service, not service itself. I never received a call that my car was done. I called, got sent to voicemail, left a message. Still no call back. Showed up anyways. Car was done, but More

by Mitrev
Customer Service
Recommend Dealer
No
Employees Worked With
Jim Monahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Rizza Cadillac Buick GMC responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 06, 2021

Brand new car has had nothing but issues since purchase. Car is still at dealership now, after being told it was ready for pick up. Dealership is middleman to corporate. I’m being ran in circles about my is More

by Chasecarthen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Monahan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Rizza Cadillac Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 06, 2021

Becky was friendly and the oil change was quick. I only waited an hour which is what I expected. They gave me a complimentary car wash too. More

by JenB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Rizza Cadillac Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. J.C Rocha- Business Development Manager- jrocha@rizza.com

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