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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,270 Reviews

2,270 Reviews of Rizza Cadillac Buick GMC - Service Center

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November 01, 2019

Engine light was on During my visit, I was greeted very courteously upon entrance. My issue was addressed promptly, professionally and with care. The shuttle service was More

by TDionDavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Barakat
Nov 03, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

October 30, 2019

Service for my used Cadillac They took care of my car and got the recall done right away hooked me up with rewards program the will have my service from here on More

by MARLONGOSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dannel
Oct 31, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

October 30, 2019

Service. I would like to thank Danielle for her excellent customer service. She has always consistently Helped me with scheduling my repairs and is so helpful. More

by debra piper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle in Orland Park.
Oct 31, 2019 -

Rizza Cadillac Buick GMC responded

Hello Debra! It is great to hear about your recent service experience. I will certainly pass on your feedback to Danielle as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

October 30, 2019

Awesome job Becky and Danielle are the best service professionals I have ever worked with. I never leave Rizza Cadillac without feeling fully satisfied with the More

by 123456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky and Danielle in service
Oct 31, 2019 -

Rizza Cadillac Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

October 30, 2019

Good service The service was very nice and quick. I would have my friends get there car service there because they are very professional thanks John! For the servi More

by jr1906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
Oct 31, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Rizza Cadillac Buick GMC. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

October 30, 2019

A recall taken care of very quickly Steve answered other questions that did not pertain to the recall very nice guy. Very informative and knowledgeable Rizza is lucky to have a guy lik More

by Charspiess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Barakat
Oct 31, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

October 26, 2019

Unsatisfied My Suspension System light displayed, I brought the vehicle in for service which I was told was serviced and all was well. The next day the check Susp More

by mattieb#65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I spoke with the young lady that intakes customers for service repairs, not sure if her name.
Nov 04, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 26, 2019

Excellent Johnny in service was so pleasant to work with. Explained exactly what I needed. The car was done on time. I definitely be back for service!! More

by DWIGHTGRAMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny in Service
Oct 27, 2019 -

Rizza Cadillac Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

October 23, 2019

My experience at Rizza Cadillac Great people to do business with, especially in the service department, were they work hard to give the customer the best service, in a very timely ma More

by XT4 owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle service department , Jim Allegretti
Oct 24, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

October 22, 2019

Service and Sales Excellent service, not long of a wait, very informative, great people answered all questions and explained everything that was done to my vehicle woul More

by theduke540
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Papp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Volturo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gonzalez
Oct 23, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

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