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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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November 10, 2022

Got my vehicle in at its schedule time and completed the service in a timely manner. More

by mwelke
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Rizza Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 10, 2022

I am very satisfied with the service I received. Everyone was very nice and friendly More

by Adrianne.turnbull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 09, 2022

Engine light went on there was no charge for repair thank you Rizza and service department More

by WINDOWMAKER27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candace Kostial
Nov 09, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for your wonderful feedback! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 08, 2022

Mr. John Howard helped my husband and I with my Buick LaCrosse which was just out of warranty and required repair to the transmission obtain a discount on the work and kept us up to date as to what was f More

by Adelineobrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to submit this amazing feedback! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 08, 2022

Always a pleasure when bringing my vehicle in for service! Will definitely be bringing my vehicle back! More

by DEMARQUEZALEXANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Rizza Cadillac Buick GMC responded

I am very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 08, 2022

The service I received from Rizza was fast, friendly and professional. Their caring attitude made me feel confident that they were going to fix my vehicle and that I could drive out of the shop without any More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Rizza Cadillac Buick GMC responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 06, 2022

I had to bring my car in 5 times and they still can't figure out what is wrong with my car. I believe they don't have the greatest mechanics. More

by galganocaruso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't know
Nov 08, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Nov 08, 2022 -

galganocaruso responded

Hi J.C. Rocha, I would like to discuss this issue if only you would supply your number to me So please email it to me or call me!

Nov 15, 2022 -

galganocaruso responded

Ok NOW I had to bring back my car again for the SIXTH time!! Towed in again for same issue!! Your mechanics are the most stupidest on the planet!!!! They ruined my car!!! It work fine with no problems for 6 years until they touched it!! LOSERS!!!!!

November 06, 2022

Everyone was friendly, from the operator who took my call to the service manager . I will return for future service for my vehicle. More

by mertdinie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 06, 2022

Jim was great, repair covered under a special policy, technician explained repair at length, thanks again to the Rizza team More

by Jake
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Rizza Cadillac Buick GMC responded

Jake, thank you for taking the time to share your feedback! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 06, 2022

Everything was fine except the guy had dirty hands and had finger prints on a steady Clem car. Didn’t want a wash because the car was clean when I bought it in and they don’t dry it off. More

by Dukester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Nov 08, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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