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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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September 06, 2022

We are very satisfied with your service. Your appointment desk and follow-up calls and service is outstanding. Thank you for all you do for your customers. The Derk Deckinga Sr family More

by Wkndr2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for your wonderful feedback! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 03, 2022

The dealership only had one service attendant, and he was busy for approximately 15 minutes with a disgruntled customer. After he finally took my service need, I waited there over 2 hrs for a simple oil chan More

by corlisg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t recall his name
Sep 06, 2022 -

Rizza Cadillac Buick GMC responded

Corlis, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 02, 2022

Very friendly staff I was there for an oil change I only complaint is that the oil change took two hours I did have an appointment I’m always happy to see John Howard at my dealership in Tinley Park More

by IRSHEI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for this review! I really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 02, 2022

Excellent service. Very friendly. Will have my car serviced there again. Happy it’s close to home. More

by julie46
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 31, 2022

SERVICE REP JOHN HOWARD IS JUST AMAZING. .HE IS JUST SO VERY PATIENT AND VERY HELPFUL IN MAKING ME AS A CUSTOMER FEEL COMFORTABLE !! More

by glamergrl6334
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 31, 2022

Staff was kind, however the oil change took almost 2 hours which is pretty ridiculous to me. More

by M.salazar613
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us. Here at Rizza Cadillac Buick GMC, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 29, 2022

From beginning to end the service and the service writer for completely poor will never bring car there again More

by Randyantes1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Monahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Rizza Cadillac Buick GMC responded

Randy, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Rizza Cadillac Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 29, 2022

I would have liked to had more information regarding the proper way to fill out the rebate form. More

by JOHNNYSANGSTER1007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Rizza Cadillac Buick GMC responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 28, 2022

I have never been treated so rudely and disrespected as I was they day I took my vehicle in for oil change and tire rotation. I am so done with this dealership. More

by Donna Hames
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Rizza Cadillac Buick GMC responded

Donna, we appreciate you taking the time to share your experience. This information was passed along to the manager and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 28, 2022

Great service and staff is friendly and prompt! Enjoy your staff helpfulnesses! Always a great experience More

by JONESD39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Aug 31, 2022 -

Rizza Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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