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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,270 Reviews
Call Service Center (708) 429-6600

2,270 Reviews of Rizza Cadillac Buick GMC - Service Center

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January 14, 2022

Car not fixed. Paid $525.00 for a gas cap. Not happy. Danielle was very helpful and friendly but my car not fixed. More

by Tomirons
Price
Recommend Dealer
No
Employees Worked With
Danielle O'Connor
Report | Print
Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jan 19, 2022 -

Tomirons responded

I was referred to you by a friend of your mechanic, Bob Rogers. I have a GMC Acadia with a stabilitrack warning. I brought the car in to have this problem repaired. I had to wait as I don't have any other way to get there. After about 4 hours, I was told the car was repaired. The next day the problem surfaced again and is now worse than before I brought the car in. The mechanic said he re-connected some vacuum lines and installed a new gas cap. the problem is still not fixed. $525 for a gas cap. I made another appointment and was told they needed the car for the entire day. At the end of the day, I got a call from Danielle. She said they didn't work on the car as they didn't have time. She also mentioned that they would need the car for 4 days as they are busy. I understand you are busy but I cannot do without my car for 4 days. Also, the cost to rent a car is impossible. This is why I'm not happy. I just need the car fixed. I would like to say I was treated well and satisfied by your service but, at this time, i cannot. My email address is tomirons81@gmail.com is you would like to directly contact me.

January 14, 2022

Great service department. Friendly and helpful. Oil change was one time free and they washed my Envision, BEAUTIFUL More

by ROZI0999@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor, Candace Kostial
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Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 14, 2022

Service personnel (Danielle) is always thorough, efficient and pleasant to work with bringing the car in for service. More

by SKIBINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Report | Print
Jan 18, 2022 -

Rizza Cadillac Buick GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 13, 2022

Danielle in customer service was great , she contacted the warrantee company to wave our deductible since we already had the truck in for the same problem earlier in the year. More

by TONTO4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Report | Print
Jan 14, 2022 -

Rizza Cadillac Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 13, 2022

Stat is always very friendly and attentive. She checked in on me a couple of times and went above and beyond offering me her personal snacks because I am a diabetic and I had a bit of a wait. More

by veronica_moran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor, Candace Kostial
Report | Print
Jan 14, 2022 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 13, 2022

Staff was friendly and professional, stayed with it until they identified the problem. I appreciated their kindness. More

by CHERYLMNASH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 11, 2022

I went in for routine maintenance. Was informed that I should get new tires. I bit and said go ahead. Once I left, my tires were losing a few pounds of pressure a day. Had to take it back and they realize More

by thiels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2022 -

Rizza Cadillac Buick GMC responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jan 12, 2022 -

thiels responded

Train your tire techs to recheck for leaks after a new mounting. The guy at the Service desk on Saturday 1/8/2022 did a good job by getting me in without an appt but it still should of never happened. John had promised me that having the reseal done would solve the problem but the tech failed to think about the valve holes being the source of the leaks. Your service desk guys look bad because of deficiencies in the techs training. We all wasted time trying to troubleshoot and redo.

January 11, 2022

They very courteous and well knowledgeable ba little pricey but over all very quick with your vehicle. More

by rbaybayone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2022 -

Rizza Cadillac Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 10, 2022

Excellent customer service. Very efficient in the way they handle their customers. Very easy to get service taken care of More

by IPAINTEMATHME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Report | Print
Jan 12, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 10, 2022

Great job. Danielle does an excellent job and is a real people person. Always polite. More

by TRCOOPER0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Report | Print
Jan 12, 2022 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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