
Rob Sight Ford
Kansas City, MO
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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mark from the body shop miss some things in esimate.then taking longer to fix then told when to pick my suv up after looking at work it wasnt up to par started to voice my opinion to him he became very rude taking longer to fix then told when to pick my suv up after looking at work it wasnt up to par started to voice my opinion to him he became very rude to me and my 9 year old who was with me then told me to pick it up on monday and walked away from me at that point i went into the dealership and ask to speak with a manager talked to rich poe who then told me he would handle the issue and assured me that he would make it right so i waited for the repairs to be corrected after taking longer again to make repairs came up to pick it up again and there was more issues that wasnt properly repaired so took the suv home becoming more frustrated call rich set up a meeting with mark and rich togather came back up again the next day and showed them the issues rich and mark agreed that they needed adressed and then me he told me he needed to order parts and he would call to bring it back again after the parts came in after a week he called and told me to bring back in on that coming monday so doing so it took 4 days to finish the repairs after picked it up it wasnt washed the and so it was kinda of hard to see what was done after the third round of repairs and five trips to the bodyshop it looks okay i was very disappointed about the whole ordeal it was a great inconvenice and had to change my schedules at work and home just to get this thing corrected.after having body work done there before which was much greater in aspect around 6 months ago by then larry the old body shop manager who me keep informed and timelines and progess and preformed seamless repairs and much greater customer service i dont think i would use the body shop again.thanks to rich i think this experience would have end up with me taking my car somewhere else to finish the repairs like tom little from safeco gave me the option to do. More
Sometimes when you go into a dealer, they bug the heck out of you and try to send you out the door that day with a car. Not so dealing with Keith Koeningsdorf at Rob Sight Ford. Answered all our questio out of you and try to send you out the door that day with a car. Not so dealing with Keith Koeningsdorf at Rob Sight Ford. Answered all our questions, did not pester us, let us drive several of the models we were looking at so we could make an informed decision. When it came time to buy, got a great price (no hasseling or playing games), he found our car (color/options we wanted), brought it in quickly, did a great job going over all the fancy Ford touch stuff and got us out the door. The finance manager did not hound us to heck about adding on other items (paint protection, extended warranty / etc. Just told us what they had availabe and the cost, he also made this a non hassle experience. So if you want good information, no hype, straight pricing and the option to check out the models, I would highly recommend this dealer and if you want talk to Keith, he was a straight shooter. More
I gave high scores because all of my needs were met. Everyone answered all of my questions and everyone made the process as fast as possible. Everyone answered all of my questions and everyone made the process as fast as possible. More
We are so pleased with Rob Sight Ford! We have purchased two Lincoln MKS's so far from them and love the friendliness, ease, and comfort of the dealership. We travel over 100 miles to get there for that re two Lincoln MKS's so far from them and love the friendliness, ease, and comfort of the dealership. We travel over 100 miles to get there for that reason. Yesterday we needed an oil change and were in the area, so we stopped by (without an appt) and they accomodated us by dropping us off at a local restaurant so we could have lunch while they fixed the car. They go above and beyond and we are very happy with them! More
I just wrote a very positive review of your dealership service department on Cars.com. (They said it would take 3 to 5 days to appear) but I wanted to let everyone know that you have "Good people/Great S service department on Cars.com. (They said it would take 3 to 5 days to appear) but I wanted to let everyone know that you have "Good people/Great Service." I said in the review that I am a demanding customer of a Ford Expedition. I expect to be treated fairly and with efficiency. I went on to say that if "something's not right -- Rob Sight service makes it right." I am very appreciative that you sent the shop foreman out to my house last week when my car would not start. It's service that is "above and beyond" that gets you noticed -- and gets you more business! Thanks for all you do for my 2004 Expedition. More
I would recommend this dealership. I was given excellent customer service. I found the exact vehicle I was looking for at a very reasonable price. The sales staff was very knowledgeable and helped without a customer service. I found the exact vehicle I was looking for at a very reasonable price. The sales staff was very knowledgeable and helped without any pressure at all. I would recommend friends and family to this dealership. More
Jeffrey Hawkins, Sales Specialist was the most curteous and competent sales person I have met in years. He is knowledgable of the cars and made sure that I was satisfied to the utmost before closing the de and competent sales person I have met in years. He is knowledgable of the cars and made sure that I was satisfied to the utmost before closing the deal. Never did I feel pressure and he made sure I recieved every immentity I was promised. I would highly recommend him to my friends and family who are wanting to purchase another car. More
Jeffrey did a great job with hooking us up with the awesome Mazda cx7 we bought..We drove all the way from Deshler NE and we weren't disappointed at all. Jeffrey had our car inside and totally detailed awesome Mazda cx7 we bought..We drove all the way from Deshler NE and we weren't disappointed at all. Jeffrey had our car inside and totally detailed and serviced. We had a great experience with Rob Sight Ford and we will be repeat customers for years to come.. THANKS Jeffrey!!!!!!!!!! More
We were sad that they didn't wash the Suburban before they put the protective coating on the truck. Brought the Suburban in for oil change and to respray the protective coating. Very happy they worke they put the protective coating on the truck. Brought the Suburban in for oil change and to respray the protective coating. Very happy they worked us in and very friendly other than they didn't wash the truck everything was great. Thanks Kathy More
They always say "never buy the first car you test drive", but I had no hesitation the day I bought my new-to-me Jeep from Rob Sight Ford Lincoln. Upon entering the building, only there to "start" my drive", but I had no hesitation the day I bought my new-to-me Jeep from Rob Sight Ford Lincoln. Upon entering the building, only there to "start" my search, I met Marc Sullivan who took me directly to the car I'd found the night before on-line. He was as nice as could be and helped me feel 100% comfortable making the decision about my then "possible" new car. It had been 13 years since I'd bought a new vehicle, so I was worried it might be quite an ordeal. However, just a couple days later, I was more than happy with my decision to go ahead and purchase, which was helped by the no-pressure sale that was delivered by Marc and the good folks at Rob Sight. I was given all the good information I needed about the car, how to finance it, and time to sufficiently test-drive it, all before I even had to indicate I was even interested in buying it, which made it one of the easiest processes I've been though. And on a personal note, they also have a strong positive association with a local animal shelter I've volunteered with for over a decade, so that made me feel even more comfortable buying my new pre-owned car from them (we shared several fun personal dog stories!) I'm excited to know that I got my new car from a great place that I can call anytime in the future if I have any questions or concerns. Thanks, Marc Sullivan, Rich Poe, and thanks Rob Sight Ford Lincoln! More