Rob Sight Ford

I emailed Rob Sight Ford regarding one of their used cars that I had seen on the internet. I received an email acknowledging my online inquiry, quickly followed by a phone call from salesman Jeffrey Hawkins that I had seen on the internet. I received an email acknowledging my online inquiry, quickly followed by a phone call from salesman Jeffrey Hawkins. I found Jeffrey to be very professional, polite and extremely helpful in providing information regarding the car. We decided to drive from the Omaha, NE area to Kansas City, MO to see the car and ended up purchasing it that same day. Jeffrey made the whole process easy and a pleasure; this was the most pleasant experience I have ever had when purchasing a car. I will recommend Jeffrey Hawkins and Rob Sight Ford to anyone looking to purchase a new or used car. More

The service was not acceptable. I was advised the parts for my car would be in on Monday. I had planned to leave town for the holiday to travel out of state Monday night. Was told the parts didn't come for my car would be in on Monday. I had planned to leave town for the holiday to travel out of state Monday night. Was told the parts didn't come however they would be in express on Tues. by 9:30 and my car would be ready no later than 12:30 pm. I received call at 12: 37 pm. When I arrived at the dealership apx. 1 pm an was told my car was ready. I did NOT even get out of the dealership parking lot and the problem I brought my car in for was NOT fixed. All the screens, navigation were still black and dead. I drove back up to the service area and I asked if anyone had even looked at or tried the system and was told yes several times. I asked then why does it not work. He got in and saw the same problem. He then stated oh they forgot to do something. I obviously was not happy. He told me he would take the car and stay with it and it would only take ten minutes! I waited in the waiting room. One and half hours later, they service man came and got me and said it was fixed. Well I got in my car again, and this time again, not everything worked. Then he worked with some programing and it finally worked. What kind of workmanship and management of the service dept. is this? Awful! I now was one and half days late on my trip! I 'd taken time off of work and wasted all my time. Needless to say, I am not happy. I am however Very HAPPY with Mr. Singer the sales man who sold me the vehicle. He came and visited with me. More

Continue to be pleased with service of this dealership; for example, on November 21, 2011 I had an emergency and reached Erik Davidson, who was "customer focused" and very responsive in taking care of the for example, on November 21, 2011 I had an emergency and reached Erik Davidson, who was "customer focused" and very responsive in taking care of the emergency. More

This is the second car I have purchased from this dealership in the last year, and both times the experience was great. Keith was my salesman on both vehicles, and I would definitely ask to see him dealership in the last year, and both times the experience was great. Keith was my salesman on both vehicles, and I would definitely ask to see him again for my next purchase. More

I was looking fr a truck on the internet and found my ranger. It was the exact type and set up i was loking for. I got a fair trade value for mine. The new truck needed some attention and it got it from ranger. It was the exact type and set up i was loking for. I got a fair trade value for mine. The new truck needed some attention and it got it from the service department. How ever there was one issue. The spare keys were cut from a bad key and they arnt right. I hope that this will b e resolved. More

Keith and Rich were great to work with. They made the process as painless as possible. Unfortunately the new Edge has some issues that is not of their making; hopefully Ford will get these resolved by t process as painless as possible. Unfortunately the new Edge has some issues that is not of their making; hopefully Ford will get these resolved by the new model. More

Keith spent two hours with me helping me set up the Ford Mytouch System. I was had not been able to upload my contact photos from my phone onto the system. Keith did some research on the internet to see if Mytouch System. I was had not been able to upload my contact photos from my phone onto the system. Keith did some research on the internet to see if there was a way to manually upload the contact photos. He tried several things including resetting and deleting and reconnecting my phone. It turns out that my Droid just doesn't support that feature and there was no way to make it work...but Keith really tried. More

I have always been treated fairly and with respect at the Rob Sight Ford dealership, no matter why I was there. This time, I arrived at about 5:10 PM (the store normally closes at 6:00 PM) to drop my 2003 Fo Rob Sight Ford dealership, no matter why I was there. This time, I arrived at about 5:10 PM (the store normally closes at 6:00 PM) to drop my 2003 Focus off for 125,000 mile maintenance (just a routine The Works oil change package, since the fuel filter had been replaced at about 90,000 miles). Erik was sure they could get my car in right away, and have it done by 6. It was slightly after, when he brought my completed work order, and he also let me know that they used the oil change credit on my Ford Advantage account, so the whole thing was free. I appreciate that the tech who worked on my car probably had to stay a few minutes late, as well as Eric. I am very happy with the work I've had done on my car here over the years, and recommend Rob Sight whenever I can. More

This particular time my 2008 Ford Taurus had to go in for a bad cam phaser. It seems particularly early for an engine component to die, the car having 57k miles. However, that issue was repaired and under a bad cam phaser. It seems particularly early for an engine component to die, the car having 57k miles. However, that issue was repaired and under warranty fortunately. My concern is with the steering of the car. It makes a grinding noise when turning right and accelerating. The vehicle sounds like an old rusted out hoopty. When I brought the vehicle in for that, I was told about the sound, "We hear that all day," by the service manager. There have been numerous issues with this Taurus. I can tolerate issues, somewhat. But if the prevailing standard of quality is to accept such things, I really will have to consider something other than Ford for my next vehicle. More