Rob Sight Ford - Service Center

I was told the issue on my vehicle was the parking brake shoes needed replaced, and you wanted to charge me $432 for the repair. I declined that. Brought the vehicle home, and tore the brakes and rotors o shoes needed replaced, and you wanted to charge me $432 for the repair. I declined that. Brought the vehicle home, and tore the brakes and rotors off myself, and the shoes were in great condition. This was NOT the issue, and I would have been out $432 for nothing, and still would have had a "ticking" sound going on. You also stated you checked the UV joints, and hub - I dont think so. Upon further inspection under the vehicle, while vehicle was jacked up, and front tires removed, noticed the wheel weights were loose on the front tires. I took them to be re-balanced - $20 and the issue is resolved. I don't think you really dug into my wheels, brakes at all. I think an "assumption" was made as to the problem, and I'm glad I didnt agree to let you do any repairs on the vehicle. The customer service was great at a personal level, but I felt the service itself was very very poor. More

We have dealt with this dealer for years. We have purchased a truck, and have all our vehicles serviced here. They are so friendly and the service has always been great. We always deal with Dave a purchased a truck, and have all our vehicles serviced here. They are so friendly and the service has always been great. We always deal with Dave and he is always so friendly and stays on top of everything for us......IT'S GREAT!!!!!!!!!!!!!!!! More

I originally bought my car in January 2012 from Rich Poe - best car buying experience I have ever had - no pressure - no games. Yesterday, Craig told me that they could change my oil and rotate my tires wi - best car buying experience I have ever had - no pressure - no games. Yesterday, Craig told me that they could change my oil and rotate my tires within an hour and they did - then he took the time after my truck was serviced to show me on his computer how I can track the service records of my vehicle. I didn't expect that level of customer service. More

Everyone involved went above and beyond what you'd normally expect of a dealership. Service was A ++! More than fair price and value for repairs. Timely and accommodating. It is not possible to find normally expect of a dealership. Service was A ++! More than fair price and value for repairs. Timely and accommodating. It is not possible to find better customer service in this city. More

Rob Sight replaced a defective Ford battery which had purchased from a different Ford dealership. There was with no cost to me. The contact the other dealer to make sure the battery was still covered un purchased from a different Ford dealership. There was with no cost to me. The contact the other dealer to make sure the battery was still covered under warranty. More

I've been dealing with Eric Davidison for all my service for years. He's the best. I've had three Lincoln's and now I have a 2012 Explorer. All my service Is done at Rob Sight. for years. He's the best. I've had three Lincoln's and now I have a 2012 Explorer. All my service Is done at Rob Sight. More

I am a long-time customer of Bob/Rob Sight and have always been pleased with my treatment there. I especially appreciated having my car washed when it was in for service. always been pleased with my treatment there. I especially appreciated having my car washed when it was in for service. More

Great service. Work completed as promised. I would recommend this service department to my friends. Roger was great to work with. I plan to continue having my vehicle serviced here. recommend this service department to my friends. Roger was great to work with. I plan to continue having my vehicle serviced here. More

Roger did a great job assisting me with my 90,000 mile check up and finding a problem that could be fixed before my extended warrenty expired. I really appreciated his professionalism. He provided me a check up and finding a problem that could be fixed before my extended warrenty expired. I really appreciated his professionalism. He provided me a rental car and when the job became too long to wait. He is an excellent employee. I will recommend this dealership in the future to other Ford users. While waiting on my car, I had a chance to talk to Gary Singer. He took me out on a test drive of the new Focus and new F150. He was professional, patient and provided me with a wealth of knowledge about the newer Ford cards. We have purchased every car we have owned with another dealership. For the first time in 25 years, we will consider switching dealerships. THANKS!!! More