Back

Robert Basil Buick GMC

Orchard Park, NY

4.3
69 Reviews

3475 Southwestern Blvd

Orchard Park, NY

14127

Directions

By Type

Showing 69 reviews

February 08, 2023

Polite and friendly customer service, welcoming by atmosphere. No absorb pressure into purchasing a vehicle More

by Akress
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan L. Salesman
Feb 09, 2023 -

Robert Basil Buick GMC responded

Thank you for your kind review!

January 31, 2023

Great service ,fast turnaround would recommend to friends good good good good good good good More

by Golfcarcity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Delia
Feb 06, 2023 -

Robert Basil Buick GMC responded

Thank you for your review!

January 30, 2023

Great communication . promptly answered my phone calls and messages! friendly staff ! Truck was very clean and detailed ! Everything went smoothly and no surprises! AAA + More

by hobbs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd and Corry , Jess Basil, Cassie Soucia, Pat Delia
Jan 31, 2023 -

hobbs responded

Robert Basil Buick GMC Jan 30, 2023 hobbs Great communication . promptly answered my phone calls and messages! friendly staff ! Truck was very clean and detailed ! Everything went smoothly and no surprises! AAA + dealer

January 17, 2023

Prompt and professional. The service was outstanding. We loved the car and had it more quickly than at any other dealer.. More

by Miklaukart
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Todd
Jan 20, 2023 -

Robert Basil Buick GMC responded

Thank you for your review!

January 14, 2023

Dealership was caring and helpful, made you feel good about looking for a car. Salesman was as nice as he could be. His knowledge of the cars was amazing. He was kind, polite and truly a gentleman. Coul More

by clayc
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman, Pat Delia
Jan 20, 2023 -

Robert Basil Buick GMC responded

Thank you for your review!

January 14, 2023

I have purchased 3 cars from here. Excellent service! Car salesman Gavin Chau went out of his way to help me be able to purchase my new car, and I love it ! He was very kind and cares More

by Ginabee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin Chau
Jan 20, 2023 -

Robert Basil Buick GMC responded

Thank you for your review!

December 29, 2022

Great people to work with. Very professional and knowledgeable as to what you need in your vehicle More

by Grace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Pat Delia
December 20, 2022

Took car in and it was returned fixed the next day. Loaner car made it easy More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
December 13, 2022

Fantastic service- super efficient! Customer service was top notch! Would recommend this dealer to anyone! More

by twinpines13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
george
Dec 13, 2022 -

twinpines13 responded

Fantastic service- super efficient! Customer service was top notch! Would recommend this dealer to anyone!

November 18, 2022

Worst car buying experience of my life, sold me a car with an engine recall of which I was not informed and after 3 month lemon law they took absolutely no responsibility for selling me a car that was to More

by Angry customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jess Basil, Cassie Soucia, Pat Delia
Nov 19, 2022 -

Robert Basil Buick GMC responded

We apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Feel free to contact us at basilcares@robertbasilcars.com for any further comments.

3
...