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Robert Basil Buick GMC

Orchard Park, NY

Overview
Reviews
4.3
69 Reviews
Call Dealership (716) 667-2000

3475 Southwestern Blvd

Orchard Park, NY

14127

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Showing 69 reviews

November 16, 2022

Great people and service. Thank you Nick!! I really love my new vehicle. I would recommend this dealership. More

by classieannie
Recommend Dealer
Yes
Employees Worked With
I k
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Nov 22, 2022 -

Robert Basil Buick GMC responded

Thanks so much for you review!

Helpful
November 09, 2022

Beautiful store sales staff knowledgeable and courteous service excellent efficient concierge service very helpful how ever car was delivered not washed More

by Cmbalmas
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia, Pat Delia
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Nov 09, 2022 -

Robert Basil Buick GMC responded

We're happy to hear you had such a positive experience with our team! We are very sorry to hear about the car not being washed upon delivery.... We will be more mindful in the future. Please don't hesitate to reach out if there's anything additional we can do for you!

Helpful
November 03, 2022

Basil was professional and quick in dealing with car repairs from hitting a deer and the rental car arrangements I needed. I would definitely recommend them to anyone and I would go back to them in the More

by dbooser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George and Mark in Collision
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Nov 07, 2022 -

Robert Basil Buick GMC responded

Thank you for taking the time to leave us such a positive review!

Helpful
November 03, 2022

Slow delivery of vehicle, poor attitude. Also only provided 1/3 of paperwork to sign, then other 2/3 after original paperwork. Disorganized, not efficient. Will never use this dealership aga More

by Reginapaul4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jess Basil, Pat Delia
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Nov 04, 2022 -

Robert Basil Buick GMC responded

We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at basilcares@robertbasilcars.com to further discuss your visit

Helpful
October 17, 2022

Prompt with my appointment courteous very satisfied with work done and will return for future service More

by nal314
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Delia
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Oct 17, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

Helpful
October 07, 2022

We had our Traverse there fir repairs. The vehicle was to be detailed. I wasn’t happy with the results. Brought it back as the Basil teams suggested. When I picked it up she looked bran More

by Southtownschief
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Pronobis
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Oct 11, 2022 -

Robert Basil Buick GMC responded

Thank you so much for being part of the Basil family! We strive for 100% satisfaction, and we're happy to see you ended up having such a positive experience. We look forward to seeing you again soon.

Helpful
September 29, 2022

Todd was great. Explained everything in great detail and was very friendly. Order was completed in one day. More

by drang8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Pat Delia
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Oct 03, 2022 -

Robert Basil Buick GMC responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

Helpful
September 22, 2022

From Our sales person , to service and finance people we considered it all a great experience More

by Roselle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick and George , Pat Delia
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Oct 03, 2022 -

Robert Basil Buick GMC responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

Helpful
September 08, 2022

Friendly overall service visit. Cleanly atmosphere with a snack bar area. Ashley was very helpful More

by Chang61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Delia
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Helpful
August 20, 2022

GMC's are excellent vehicles. It comes down to the DEALERSHIP you use. I would highly recommend NOT using Robert Basil, they do not honor their promises and will fulling take ad More

by Bill
Recommend Dealer
No
Employees Worked With
Jeff Buck, Jess Basil, Pat Delia
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Aug 22, 2022 -

Robert Basil Buick GMC responded

We apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Feel free to contact us at basilcares@robertbasilcars.com for any further comments.

Helpful
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