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Robert Brogden Buick GMC

Olathe, KS

Overview
Employees
Reviews
Vehicles
4.7
5,445 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 5,446 reviews

October 18, 2022

The Service was great Jeff made us feel at home. I was very happy with my new GMC and how Jeff showed me all the cool options of my encore. Appreciated every ones kindness and professionalism. More

by SPARKY4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Alstatt
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Oct 19, 2022 -

Robert Brogden Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Robert Brogden Buick GMC Team

Oct 21, 2022 -

SPARKY4 responded

I love getting to know my Buick. It would not be possible without Jeff, Jake, and Terrie. Thanks to you.

October 17, 2022

I went in for an oil change and it was completed very quickly. Everyone was very friendly and helpful. I enjoy having my Buick serviced by the dealer. More

by STUWAYNE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamaica
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Oct 19, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

October 17, 2022

I have $85k+ truck under warranty and service dept refuses to look at it today. "too busy" the error code is up on the screen and the 1 guy at the service counter refused to have anyone take a lo More

by NICKIHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
only 1 guy at service counter. did not get his name.
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Oct 17, 2022 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We apologize for your experience. Customer service is our #1 priority, and it seems we missed the mark this time. Unfortunately, we cannot guarantee service for walk-ins at the moment, as we are running at max capacity. We hope you will consider bringing in your vehicle another time with an appointment. Sincerely, The Robert Brogden Buick GMC Team

October 17, 2022

Zella made it quick and easy. Great communication and commitment to her customers. Highly recommend More

by rvang006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zella Rudolph
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Oct 19, 2022 -

Robert Brogden Buick GMC responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Zella's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Robert Brogden Buick GMC Team

October 16, 2022

I Had a great experience buying my new GMC Denali. everybody was awesome. Jeff was great More

by BOB@OLATHEGLASS.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Alstatt
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Oct 18, 2022 -

Robert Brogden Buick GMC responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Robert Brogden Buick GMC. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Robert Brogden Buick GMC Team

October 16, 2022

Had 10:30 appt. Was told 1-1.5 hours. Came back after 1.5 and work had not even started on the car. Had another hour wait. Not a good experience. Service associa More

by twlcrr
Recommend Dealer
No
Employees Worked With
Jamaica
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Oct 18, 2022 -

Robert Brogden Buick GMC responded

We are disappointed to hear your recent experience with us did not meet your expectations. Unfortunately, we are experiencing some changes within our service team and are sorry things weren't running as smoothly as they normally do. We would love the opportunity to earn back your business, next time you are in need. Sincerely, The Robert Brogden Buick GMC Team

October 15, 2022

Very nice sales people. I was very busy and they worked hard to get me down the road. Appreciated all they did for me. More

by terryjanson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2022 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Robert Brogden Buick GMC Team

October 15, 2022

My vehicle was timely reviewed and serviced. I was in and out with and oil change and tire rotation in less than one hour More

by earlyrisr2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamacia
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Oct 17, 2022 -

Robert Brogden Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Robert Brogden Buick GMC Team

October 14, 2022

Switch and price gouge. Ordered car months prior got a price it was increased dramatically when i picked it up. I was told its how they do business now. I call this BS and i More

by jbisogno
Price
Recommend Dealer
No
Employees Worked With
PHILLIP MILLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Robert Brogden Buick GMC responded

Thank you for your feedback and for taking Phil’s call today. We apologize for the misunderstanding. There was no firm price made when the order was placed. Since this is a top-level rare trim, there was a market adjustment (but was still below actual market value for the SUV). We stand by the price at which we sell our vehicles and do offer a 90-day money back guarantee. If you would like to discuss this further, we’d be happy to speak with you at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

Oct 17, 2022 -

jbisogno responded

I did not receive a call today. I have purchased many vehicles from there in the past. My salesman can attest to that. When I inquired about the vehicle I was given 2 prices and was told that the ultimate was not coming in for a few months. I would be getting a normal Denali and I would get full value when the ultimate came in. The price difference a=was the normal Denali was in the mid 70000 and the ultimate in the 90000. I sold my Denali to an employee. When i was called and e mailed i was told your car is in you can come and pick it up tomorrow. #When i came back from. Test drive i was told that it had a premium on it. I said xx that is switch and bait after many back and forth conversation even one that i was told there is a guy that wants my car and will come in and pay the premium I said great I will sell it call him NOW. This is such a bad way to do business. I know that Robert would agree It can be remedied very easily Give me my $16000 dollars back. Or if you prefer I can bring the car back. And refund 100%. I can find a dealer that will want my $600000 dollars worth of business in the past 6 years. This is so bad and sad that i have to deal with this. CHEERS!! Let me know what you decide. Thanks.

October 13, 2022

Our experience was quick, easy and fair. Wonderful service! We have always purchased Fords from down the street. Dealing with Brogden was a much better experience. We will be back! More

by CANDY66061
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Alstatt
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Oct 14, 2022 -

Robert Brogden Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Robert Brogden Buick GMC Team

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