Robert Brogden Buick GMC

Pres was a very professional salesman and helped us find the car we had been looking for. First time with GMC and am impressed so far. the car we had been looking for. First time with GMC and am impressed so far. More

I had a persistent issue with my vehicle and made several trips to the service department to get it corrected. Allison and Kristie were patient and understanding even when I did not exhibit the same courtes trips to the service department to get it corrected. Allison and Kristie were patient and understanding even when I did not exhibit the same courtesy to them. Most importantly, they worked to resolve the issue to my satisfaction. Kristie deserves a promotion! More

Great service, and the process was easy. And fair price. I do recommend! And for those who need a vehicle serviced, you should consider them, they are honest and fair! price. I do recommend! And for those who need a vehicle serviced, you should consider them, they are honest and fair! More

Very good dealership to do business with. Bought my last 3 vehicles from Brogden and will continue to do business with them. Always helpful and polite 3 vehicles from Brogden and will continue to do business with them. Always helpful and polite More

No problems encountered, although I am a little tired of having to do a survey every time I come in ... and you can’t close this out without being a tad verbose. having to do a survey every time I come in ... and you can’t close this out without being a tad verbose. More

I had a great experience. Everyone was helpful and friendly. It was a very clean vehicle at a good price. Glad I found you online. friendly. It was a very clean vehicle at a good price. Glad I found you online. More

Scheduled oil change. Performed on time. Knowledgeable staff. Clean amenities. I use this dealership for most of my vehicle needs. This time they were able to price matched which was great! staff. Clean amenities. I use this dealership for most of my vehicle needs. This time they were able to price matched which was great! More

They did not payoff in full the remaining balance on my trade in. They sent the title work to my ex wife’s house and 3 months later I had to replace the brakes on the vehicle I purchased from them it had t trade in. They sent the title work to my ex wife’s house and 3 months later I had to replace the brakes on the vehicle I purchased from them it had the wrong brake pads on it. I was told it had new brakes on it when I purchased the vehicle. The finance department told me I could only get a certain interest rate do to my credit so I called the credit union who I was already pre approved by and they told the finance manager to give me the pre approved interest rate. I felt like they were trying to screw me over every step of the way on the purchase and trade in. I would not recommend this dealership to anyone. More

Before getting service at Robert Brogden Buick GMC, you should ask yourself the question: is it worth dealing with awful personnel if the service is otherwise good? Anything you can do to avoid dealing dir should ask yourself the question: is it worth dealing with awful personnel if the service is otherwise good? Anything you can do to avoid dealing directly with Service Manager Kristie Brown will only enhance your experience at Robert Brogden Buick GMC. Her lack of attention to detail, customer service, and scheduling will make you wonder if she achieved her position of "manager" though nepotism. It certainly was not awarded based on exemplary service or merit. Calling Kristie multiple times simply to find out the status of my vehicle was the start of my frustrating experience at Robert Brogden Buick GMC. And each call reinforced my frustrations because of the behavior of Kristie, who seemed to lack details and the motivation to service my vehicle in a timely manner. After dealing with this poor service for four days, and not having another vehicle, I once again called Kristie to enquire about my vehicle status, and only then did she offer the use of a rental vehicle. I cannot emphasize enough: working with Kristie will make you feel unappreciated as a customer at Robert Brogden Buick GMC. Everyone else, excluding Kristie, from the shuttle drivers to the other service department personnel were pleasant and seemed competent. Although I have been a dedicated customer of the Service Department for the last 5 years, I will no longer return to Robert Brogden Buick GMC for service unless I have no other option. More

Very friendly staff. Adroit transaction easy. Very knowledgeable about product and timely on taking care of us. We will recommend this dealership to anyone we know that is looking for a new ride. knowledgeable about product and timely on taking care of us. We will recommend this dealership to anyone we know that is looking for a new ride. More