Robert Brogden Buick GMC

I would recommend them with conditions. I took my truck in for a recall and a few other nagging issues. The recall was done fine, but they couldn't "replicate the problem" of any of my other concerns. On in for a recall and a few other nagging issues. The recall was done fine, but they couldn't "replicate the problem" of any of my other concerns. On one of the issues, a rattle in my door, I gave very explicit instructions on where to look for it and under what conditions it rattles, and they still couldn't find it. I observed it immediately when I got back in the truck. During a prior visit, a different vehicle got an alignment. Since I have a company truck and don't drive many personal miles, it was about a month before I realized that the alignment wasn't quite right. Thinking they would have a 6 month or 1 year warranty on the alignment like most other shops, I called them for a rework on the alignment, and they wouldn't do anything. So unfortunately, their service department, for me at least, gets the stereotypical opinion... only good for repairs under warranty or that really need a dealer, otherwise I seek better service elsewhere. More

The service advisor and the service technician went way above what they needed to do. I was very happy. One of the reason I've bought multiple vehicles here. above what they needed to do. I was very happy. One of the reason I've bought multiple vehicles here. More

Very friendly and convenient Jake was very friendly and accommodating. He is knowledgeable about the processes and cars overall. What constitutes a good deal and what is importa Jake was very friendly and accommodating. He is knowledgeable about the processes and cars overall. What constitutes a good deal and what is important for customers. I would recommend this dealership and him specifically. The finance person was also very friendly and helpful and not pushy at all. More

Jason Carney was outstanding and incredible to work with. So friendly and efficient! I’d highly recommend this whole team to my friends and family. So friendly and efficient! I’d highly recommend this whole team to my friends and family. More

I’ve gone to dealerships on several occasions. Many places let you look, and look, and look! Here at this dealership several employees made sure I was waited on. Great customer service! places let you look, and look, and look! Here at this dealership several employees made sure I was waited on. Great customer service! More

Great Customer Service With all the road construction, I had to call Jennifer, the switchboard operator, twice to get directions. She was wonderful, very patient & kind. W With all the road construction, I had to call Jennifer, the switchboard operator, twice to get directions. She was wonderful, very patient & kind. Walked me through every turn I needed to make. Great employee, great service. Thanks!!! More

Multiple issues and poor work. We bought a brand new Buick Enclave Avinir specifically so we wouldn't have to be in the shop. We have now been there 7-8 times for fixes and on two We bought a brand new Buick Enclave Avinir specifically so we wouldn't have to be in the shop. We have now been there 7-8 times for fixes and on two occasions fixes from the incorrect first fixes. This last time we got it back and there were dirty/greasy finger prints on the ceiling where the repairs were made. Now the automatic phone charger is not working and I am seriously debating just selling the car and moving on to something else non GMC related. More

Definitely recommend this dealership! Service was great and the people here are wonderful. There was no pressure in the process and it was overall very easy. They got me in and out in about an hour! and the people here are wonderful. There was no pressure in the process and it was overall very easy. They got me in and out in about an hour! More

Nowhere else compares to Robert Brogden By far this is the easiest dealership to deal with! Their service dept is great and are on top of things from the moment you start communication with By far this is the easiest dealership to deal with! Their service dept is great and are on top of things from the moment you start communication with them. I simply have not ever gotten service this good anywhere. I will not take my vehicles anywhere else! More

Awesome Experience! Robert Brogden is the GMC dealership in my community. I have lived in Olathe for almost 20 years and had never purchased a vehicle from them. From beg Robert Brogden is the GMC dealership in my community. I have lived in Olathe for almost 20 years and had never purchased a vehicle from them. From beginning to end, my experience was awesome. My salesman Obada Mustafa was one of the best salesman I have worked with. I love my new truck, but have become a big fan of Robert Brogden. The process was very easy. More