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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,006 Reviews
Call Service Center (913) 712-9342

2,006 Reviews of Robert Brogden Buick GMC - Service Center

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January 24, 2025

I would not recommend based on this experience. No one would even acknowledge me when I walked in to check in. I stood there for at least 10 minutes not one person said I will be right with you. Wh More

by degiroux
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kelly
Report | Print
Jan 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience. We appreciate your feedback and understand the importance of being acknowledged when you visit Robert Brogden Buick GMC. It’s concerning to hear about the lack of attention you received, and we assure you that we value every customer. Please feel free to reach out to us directly so we can address your concerns further and ensure a better experience in the future. Your satisfaction is important to us. Sincerely, The Robert Brogden Buick GMC Team

January 24, 2025

Excellent service as always. Staff are very courteous and know what they are doing. Nice job! More

by scott.randall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land, Scott Phegley, Todd Kelly
Report | Print
Jan 24, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words, Scott! We're thrilled to hear that you consistently receive excellent service from our courteous staff at Robert Brogden Buick GMC. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

January 21, 2025

Service was good and was in and out quickly. Brian was very good at getting servic done well. More

by RG68
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Jan 21, 2025 -

Robert Brogden Buick GMC responded

Thank you for your positive review! We're thrilled to hear that you had a great experience with our service team at Robert Brogden Buick GMC. It's wonderful to know that Brian provided excellent service and got everything done efficiently. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 19, 2025

The dealership is comfortable and a relaxed environment, the atmosphere is professional and polite. Clean provide snacks very accommodating! More

by ATILLMAN913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kelly
Report | Print
Jan 21, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We appreciate your kind words about the comfortable and relaxed environment at Robert Brogden Buick GMC. We're glad you noticed our clean facilities and accommodating service. If there's anything more we can assist you with, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

January 18, 2025

I had a great experience at this dealership bringing it in for a service appointment More

by michaeldehner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Report | Print
Jan 21, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Michael! We're thrilled to hear that you had a great experience at Robert Brogden Buick GMC during your service appointment. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

January 18, 2025

Lacy was great, answered all of my questions and got me in and out fast. More

by Tom Schafersman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy Pfannenstiel
Report | Print
Jan 21, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Tom! We're thrilled to hear that Lacy was able to assist you effectively and get you in and out quickly at Robert Brogden Buick GMC. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 17, 2025

Lacy was awesome. Very informative and prompt. Car works well now and life is good. More

by ntclay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy
Report | Print
Jan 21, 2025 -

Robert Brogden Buick GMC responded

Thank you! We truly appreciate your positive feedback about your experience with Robert Brogden Buick GMC. It's fantastic to hear that your car is working well and that Lacy provided you with the informative and prompt service you needed. We look forward to seeing you again in the future! Sincerely, The Robert Brogden Buick GMC Team

January 16, 2025

Great knowledgeable service in a very speedy manner. Lacy was great in the service department and I feel the whole staff is really professional. Chatted with my salesman Jim. He’s great and I refer him More

by olsonhaystack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey in service is 5 star!!
Report | Print
Jan 17, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear you had a great experience with our knowledgeable service team, especially with Lacy in the service department. It's fantastic to know Jim made a positive impression as well, and we appreciate your referrals. We look forward to serving you again at Robert Brogden Buick GMC! Sincerely, The Robert Brogden Buick GMC Team

January 15, 2025

Long wait with an appointment. Didn’t get an explanation of why I couldn’t get a copy of service report. I had paid for service in advance and new floor mats were part of new vehi More

by dlh74esu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kelly
Report | Print
Jan 15, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the long wait and communication about your service report. Your feedback is valuable, and we encourage you to reach out to us directly so we can clarify the situation regarding your paid service and floor mats. We are committed to maintaining transparency and ensuring that you feel confident in our services. Thank you for bringing this to our attention. Sincerely, The Robert Brogden Buick GMC Team

January 15, 2025

Prescheduled oil change service for my 3. 0 Duramax diesel 1500 Sierra , began on time and completed with update for a bulletin recall. Matt explained the issue, which I was aware of from a re More

by srcoons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
Report | Print
Jan 16, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your oil change service on your vehicle was completed on time and to your satisfaction. It’s great that Matt could keep you informed about the recall bulletin and ensure the service was done within the estimated time. We appreciate your loyalty and are always here to provide you with the consistent service you expect at Robert Brogden Buick GMC. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

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