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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,067 Reviews

2,067 Reviews of Robert Brogden Buick GMC - Service Center

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June 12, 2025

Withholding my title after repeated good faith attempts to pay my down payment and the staff’s inability to process it is potentially illegal. Steps to retrieve the title will be taken. More

by brandon
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Terrie Horton
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Blackburn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your concerns with us, Brandon. We understand how important your title is, and we take these matters seriously at Robert Brogden's Olathe Buick GMC. We appreciate your feedback and would like to discuss this further. Please contact us directly so we can learn more about your experience and assist you in resolving this issue. Your satisfaction is important to us. Sincerely, The Robert Brogden Buick GMC Team

June 11, 2025

Took care of my car while it was getting fixed and did a great job keeping me up to date as it did take longer than usual due to supply issues. Very friendly and nice. More

by krystianeperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind review, Krystiane! We're glad to hear that we kept you updated during the repair process and that our team made your experience friendly and pleasant. If you need anything in the future, please don’t hesitate to reach out to us at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

June 11, 2025

Service was great and would be back again for another appointment . The guest area was clean and there are free snacks/drinks! More

by theiling86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Robert Brogden's Olathe Buick GMC. It’s always our goal to provide a clean and comfortable environment with added perks like snacks and drinks. We look forward to seeing you again for your next appointment! Sincerely, The Robert Brogden Buick GMC Team

June 11, 2025

Very quick and efficient and kept my updated. I’ll be using them again for service. More

by STJOMACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our service quick and efficient. At Robert Brogden's Olathe Buick GMC, we always strive to keep our customers informed throughout their experience. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 10, 2025

Excellent service. Good communication on details of the problem and timing of the repair. Thank you More

by vincenthorst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Vincent! We appreciate you taking the time to share your positive experience with us at Robert Brogden's Olathe Buick GMC. It's great to hear that you received excellent service and clear communication regarding your repair. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 09, 2025

Extremely happy! Prompt and professional. The service greater is a throwback and a very nice touch!!! I watched him walking around and having conversations. I was v More

by JEFF.DALRYMPLE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Jeff! We're thrilled to hear that you were extremely happy with your experience at Robert Brogden's Olathe Buick GMC. It's great to know that our service greeter made a positive impression on you. We appreciate your recognition of the personal touch we strive to maintain. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 08, 2025

Good service and will be using them in the future. I would recommend these guys to anyone looking for a "go to" service department. More

by mikecaldwell9001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Mike! We're thrilled to hear that you had a great experience with our service department at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us, and we look forward to serving you again in the future. Please don't hesitate to reach out if you need anything! Sincerely, The Robert Brogden Buick GMC Team

June 07, 2025

I took my new 2025 truck in to have the driver seat motor replaced under warranty. Lacey got it right in. She checked after about 1/2 hour and was told it will take most of the day. She arranged for me to ge More

by Rick Pillege
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Robert Brogden Buick GMC responded

Thank you, Rick, for your wonderful review! We're thrilled to hear that Lacey provided you with excellent service while getting your new 2025 truck's seat motor replaced. It's great to know that the repair was completed efficiently and that you're happy with your truck's performance. We appreciate your kind words and hope to see you again at Robert Brogden's Olathe Buick GMC for any future needs! Sincerely, The Robert Brogden Buick GMC Team

June 07, 2025

Service by Matt was amazing. Got me in last minute after an unexpected issue! Will keep coming back. More

by DANAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Matt was able to assist you with such great service and accommodate you last minute. It's our goal at Robert Brogden's Olathe Buick GMC to ensure our customers are well taken care of. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

June 07, 2025

Jimmy Carpenter is definitely the guy to go see if you’re in the market for a new vehicle or used vehicle. He has been helping my family and I for the last 17 years with all vehicle needs and he is second to More

by JimmyAcura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JIMMY CARPENTER
Jun 08, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear about your positive experiences with Jimmy at Robert Brogden's Olathe Buick GMC over the past 17 years. Your loyalty means a lot to us, and we're glad to have had the opportunity to assist you and your family with all your vehicle needs. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team