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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,005 Reviews
Call Service Center (913) 712-9342

2,005 Reviews of Robert Brogden Buick GMC - Service Center

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March 02, 2025

Lacey was very helpful and informative regarding my car and what needed to be done. She was super sweet and got me in the next day in a time slot that worked with my schedule. More

by KERADOWDALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Robert Brogden Buick GMC responded

Thank you for your great review! We truly appreciate your feedback and are glad to hear that Lacey was helpful and accommodating with your vehicle's service needs. At Robert Brogden's Olathe Buick GMC, we strive to provide a positive experience for our customers and are glad this was the case for you! If you need anything else, please don't hesitate to reach out. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

March 02, 2025

The work done was done well and communication from employees was very good too. Further fix needs were communicated and discussed ina forthcoming manner. More

by jonathan.p.ellison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Jonathan! We're thrilled to hear that you had a positive experience with the work done on your vehicle and that our team communicated effectively with you. At Robert Brogden's Olathe Buick GMC, we strive for transparency and quality in our service, and are glad this was reflected during your visit. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 01, 2025

They got my vehicle in at the appointed time and everything was handled to my satisfaction in a timely and professional manner. More

by KHOLTZMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We appreciate your feedback and are thrilled to hear that your vehicle was handled to your satisfaction at Robert Brogden's Olathe Buick GMC. We strive to provide timely and professional service, and it's great to know we met your expectations. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

February 27, 2025

Matt hoover was excellent in keeping me informed of the progress on my car. He was a pleasure to work with. More

by LONDONOH
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that Matt provided you with excellent service and kept you informed throughout the process of servicing your car. At Robert Brogden Buick GMC, we strive to make every experience positive and enjoyable. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

February 26, 2025

Tricia was a pleasure from the moment I arrived at the service center and kept me informed on the status of the work being done. Over all a pleasant visit as usual, even making having to spend Money not b More

by Gpaul49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Hecker
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Feb 27, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your experience working with Tricia at Robert Brogden Buick GMC was so positive. It's great to know that you appreciated the updates during your service visit. We look forward to seeing you again next time! Sincerely, The Robert Brogden Buick GMC Team

February 24, 2025

They were very nice and got me in and out quickly on a Saturday. Very satisfied. More

by ROBERTS6875
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenah Huff
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Feb 25, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Robert! We're thrilled to hear that you had a great experience at Robert Brogden Buick GMC and that our team was able to assist you quickly. Your satisfaction is our priority, and we look forward to welcoming you back for your next visit! Sincerely, The Robert Brogden Buick GMC Team

February 24, 2025

They listen and take care of any issues that I have fast and prompt service More

by MALDRIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric? I'm not sure of the Spelling
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Feb 25, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We appreciate your kind words about the fast and prompt service you received at Robert Brogden Buick GMC. Our team is dedicated to listening and addressing all your concerns. We look forward to serving you again soon! Sincerely, The Robert Brogden Buick GMC Team

February 23, 2025

Tricia in the Service Department was amazing. She was polite, courteous, and well knowledgeable about addressing my needs. Felt secure from start to finish. Would recommend Tricia to anyone seeki More

by LEOLION0863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia
Report | Print
Feb 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us, Leo! We're thrilled to hear that Tricia provided you with such excellent service at Robert Brogden Buick GMC. Your recommendation means a lot, and we appreciate your feedback. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 22, 2025

Took care of my needs and even found things I did not know about and fixed it More

by jessealandaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy Pfannenstiel
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Feb 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that we could take care of your needs and even address issues you weren't aware of. At Robert Brogden Buick GMC, we strive to provide comprehensive service to our customers. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

February 22, 2025

Best experience I've ever had with a service department. The service manager David Blackburn and service advisor Lacey Pfannenstiel were extremely helpful. I have a service department that I like as well as More

by Dct8689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Blackburn and Lacey Pfannenstiel
Report | Print
Feb 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had the best experience with our service department at Robert Brogden Buick GMC. David and Lacey will be delighted to know that their efforts made a positive impact on your visit. We appreciate your kind words and look forward to welcoming you back for your future service needs. Don't hesitate to share your experience with others! Sincerely, The Robert Brogden Buick GMC Team

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