Robert Brogden Buick GMC - Service Center
Olathe, KS
2,005 Reviews of Robert Brogden Buick GMC - Service Center
Outstanding work, honest communication, and reasonable pricing. I will only buy from and service my vehicles at Brogden. They are the only folks I trust with and for my vehicles. pricing. I will only buy from and service my vehicles at Brogden. They are the only folks I trust with and for my vehicles. More
Tricia did an excellent job taking care of me in service! She was great to work with! Highly recommend! She was great to work with! Highly recommend! More
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I had the pleasure of working with Lacey at Robert Brogden, and I can confidently say she is a true rock star. She went above and beyond. Her customer-first approach and genuine care for the customer Brogden, and I can confidently say she is a true rock star. She went above and beyond. Her customer-first approach and genuine care for the customer experience are truly rare to find. Lacey took the time to really listen, understand my concerns, and explain everything in detail, making sure I was comfortable with the entire process. Unlike other service agents who may rush through the process, Lacey kept me updated every step of the way, even during the wait. She explained the necessary steps in simple terms and helped me understand what would come next, along with a cost estimate. Lacey’s passion for what she does is clear and it's a game-changer and that’s something you can’t fake. She truly cares about the customer experience and it makes all the difference. She is the kind of person who makes customers feel truly valued and that’s something rare. I’ve owned several vehicles and visited different dealerships, but this was the first time I felt genuinely cared for. Thank you, Lacey, for your exceptional service and for being an absolute rock star! You are an invaluable asset to Robert Brogden. More people like you are definitely needed! One suggestion for improvement: a larger waiting area would be great for customers. Kudos to Lacey! More