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Rockaway Nissan - Service Center

4.2

16 Lifetime Service Reviews

600 Burnside Ave., Inwood, New York 11096

16 Reviews of Rockaway Nissan - Service Center

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January 19, 2018

"Great experience"

- Lala1234

I? highly recommend this place to anyone because of their great customer service and friendly staff. They also have great deals and prices and work with you step by step through any questions or concerns

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Recommend Dealer
Yes
Employees Worked With
Eli Afghanzada
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Daniela Rodriguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chris Lean
November 14, 2017

"Very good man you help me get my car very fast"

- Adama117

Very good man you help me get my car very fastd professionally If I want to get next to Car and make sure he’s there to help

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Recommend Dealer
Yes
Employees Worked With
Henry Gochez
November 13, 2017

"Thanks Suzanne "

- Tmcnab09

Suzanne is the best service tech I can ever have any questions or concerns I might have when I bring my car in for service she let me know ..... she make sure my car is in top shape before I leave and she is very knowledgeable is her job expertise .... everytime I come in she make me feel welcome and I don’t have to worry about anything because I know my car is in good hands when it comes to Suzanne...... if u want someone that is honest go to Suzanne she never steer you wrong ..... thanks again Suzanne the only tech I trust .......

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Recommend Dealer
Yes
Employees Worked With
Suzanne Sawyer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 18, 2017

"Great service !!!"

- Kmoney

I finally got the car of my freaking dreams thanks to these amazing people! They immidietly treated me like family and showed me every option available for my budget and even helped me save some of it by offering me the best priced car ! Will definetly be recommending my friends !!

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Recommend Dealer
Yes
Employees Worked With
Dan Divine
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Daniela Rodriguez
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chris Lean
October 16, 2017

"Outstanding"

- feded

Great environment, the staff was courteous and well informed. They answered all my questions and helped out with all my concerns will be coming back for all my service needs.

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Recommend Dealer
Yes
Employees Worked With
Alberto Diaz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 07, 2017

"Simply Amazing!!!!"

- Impressed!!!

Amazing was my experience at Rockaway Nissan. I had the pleasure of meeting Albert with whom has never let me down. He has always been exceptional and professional and has made my experience a pleasant one. I'm definitely no mechanic so i have a lot of questions and no matter what the question is he always delivers. Ask for Albert you wouldn't be disappointed 😀

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Recommend Dealer
Yes
Employees Worked With
Albert Simmons
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 20, 2017 -

Rockaway Nissan responded

Thank you for your feedback! We are very happy to hear about your experience with us. Customer Service is our TOP priority. Please contact us if there is anything else we can do to assist you. Looking forward to hearing from you soon! -Rockaway Nissan

March 05, 2017

"Customer service is very good"

- Mari6932*

Susan the Adviser is very knowledgeable and helpful, friendly. Their amenities are great since they have Starbucks! The waiting area is very comfortable and morden.

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Recommend Dealer
Yes
Employees Worked With
Suzanne Sawyer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 03, 2017

"Customer Priority"

- customer

I must say this is the best dealership I've been too. From start to finish I felt like I was the only customer in the place. They listened to my problem and gave me a solution. Everyone was really attentive and they assured me satisfaction. It's been about 2 months and my car drives great. THANKS ROCKAWAY NISSAN.

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Recommend Dealer
Yes
Employees Worked With
service and parts dept
March 03, 2017

"Excellent experience"

- Brockstar

Smooth process courteous and professional. Yes they can be busy at times but they are well worth the wait. Overall I'm very pleased with my experience with them.

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Recommend Dealer
Yes
Employees Worked With
Tom Chrzanowski
January 24, 2017

"HORRIBLE!!!"

- RockawayNissanSucks

I wish I could give this DEALERship less than one star, the worst of the worst of the worst of the worst, total incompetence from top to bottom, from management, Their manager basically hides from all his responsibilities and acts like a scared little kid, and wont come out of his office when called upon, if you call him, hes never available to come to the phone, what's he afraid of? To the dealers (i know i suppose to call them sales people, but the term people cant be used for these disgusting creatures) to the "legendary" service department. They refuse to honor warranties, I guess the term "bumper to bumper" doesn't include door handles? The door handle breaks off and they tell us that it doesn't fall under the "bumper to bumper warranty," and the car is only 3 years old!!! My favorite experience was when i made a service appointment for an oil change, which was suppose to take no more than 45 mins, actually took 6 hrs, because they were backed up... Their service people are rude, disrespectful and make it like they're doing you a favor when they give you service that's a part of what you have paid for! And have even stated to me on more than one occasion "Well you're not getting charged, so you should be happy." obviously I'm not being charged, I paid extra for a reason, you moron!!! I would buy a used lemon from a dealership in the middle of sunrise highway before i would ever consider dealing with these subhuman animals ever again! Nissan makes a great car, and if you want one, go to garden city Nissan or any other Nissan dealership, words seriously cannot describe how bad this place is.

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Recommend Dealer
No
Employees Worked With
Service manager, whatever this slimes name is!
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