Rockland Chrysler Dodge Jeep RAM

Very Disappointing Experience with Rockland Jeep’s Service Department I brought my Jeep to Rockland Jeep for a recall repair and unfortunately had a very disappointing experience, particularly with Service Department I brought my Jeep to Rockland Jeep for a recall repair and unfortunately had a very disappointing experience, particularly with the service representative handling my vehicle, Brendan. From the beginning, Brendan came across as completely uninterested in customer service. He seemed unapproachable, inattentive, and gave the impression that assisting customers was more of an inconvenience than part of his job. The biggest issue occurred when I was told my vehicle was ready. I received my keys and got into my Jeep to leave, only to immediately discover that my emergency brake was no longer functioning. For context, my Jeep is a manual transmission, so having a functioning emergency brake is extremely important. I immediately went back inside and brought the issue to Brendan’s attention. His response was essentially, “Let me check.” He came back and said, “Oh yeah, my apologies, I forgot to mention that to you.” He claimed it was documented by the technician on the paperwork. I explained that my emergency brake was working perfectly when I brought the vehicle in and asked a very simple question: If you knew the vehicle had no functioning emergency brake, were you really prepared to let a customer drive away without informing them? Instead of taking responsibility or even seriously addressing my concern, I was met with a dismissive attitude and was essentially told it was my fault. Brendan then claimed the emergency brake had already been that way when I arrived. That explanation does not match what actually happened. I have an interior dash camera in my Jeep, and the entire incident was recorded. After reviewing the footage, it shows the person moving my vehicle manipulating and pulling on the emergency brake, then looking at it in a way that appeared to indicate something had gone wrong. I initially chose not to mention the camera because I wanted to see whether there would be any honesty or accountability when I raised the issue. Unfortunately, there wasn’t. The vehicle was taken back into the service area to address the problem. After waiting approximately another hour, I was told the vehicle was ready. I was also told that I would supposedly have to pay to have the emergency brake repaired—even though it was functioning when I arrived for a recall service. That is completely unacceptable. If something is damaged while a customer’s vehicle is in your possession, the professional thing to do is acknowledge it, take responsibility, and make it right. Mistakes happen. What matters is how a business handles them. Instead, I felt like the responsibility was being pushed onto me rather than the dealership taking accountability. When I asked whether there was an invoice or anything I needed to pay, I was told there wasn’t. Brendan then simply turned around and walked away. The entire experience was frustrating, unnecessary, and completely avoidable. My biggest concerns are the lack of communication, lack of accountability, and the way I was treated as a customer. I came in for a recall repair and left having to question whether my vehicle was damaged while it was in the dealership’s care—and then felt as though I was being blamed for it. I would strongly encourage anyone considering using the service department at Rockland Jeep to pay very close attention to the condition of your vehicle before and after service, document everything, and make sure you understand exactly what is being reported on your paperwork. I expected professionalism, honesty, and basic customer service. Unfortunately, that was not my experience at Rockland Jeep. More

Had a coolant leak, called my service advisor Brendan Dupper he got my car in right away and diagnosed it. Needed to replace a hose. He informed me of a tire special but three get fourth for free so I d Dupper he got my car in right away and diagnosed it. Needed to replace a hose. He informed me of a tire special but three get fourth for free so I did. He also had my car detailed inside and out It looks and drives awesome! More

This is second or third time @ your service center. Completely satisfied with the handling of our service needs from the intake call to completion of the repair service. No hesitation in using your sho Completely satisfied with the handling of our service needs from the intake call to completion of the repair service. No hesitation in using your shop again or recommending others. More

Worst service department I’ve ever witnessed. Made me wait, didn’t have part, was going to charge me $300 on a warranty item. Went to Ramsey instead - was in and out of there on a Saturday in an Made me wait, didn’t have part, was going to charge me $300 on a warranty item. Went to Ramsey instead - was in and out of there on a Saturday in an hour- no charge. No thanks Rockland! More

Didn’t like them charging my card $5000 down payment when I didn’t complete paperwork when I didn’t complete paperwork More

I had the best experience at Rocklands Jeep Dealership! I felt very comfortable and not pressured. Oliver was amazing! It made this experience so fun and smooth! I felt very comfortable and not pressured. Oliver was amazing! It made this experience so fun and smooth! More

Our salesperson , Ada , was great. Helped a lot, very knowledgeable. Took a lot of time with us, explained everything about car. Helped a lot, very knowledgeable. Took a lot of time with us, explained everything about car. More

Brendan in the service department was very professional and knowledgeable. Everything went well and on a timely fashion. and knowledgeable. Everything went well and on a timely fashion. More

Chris was super helpful and knowledgeable of the truck and the whole process. Everything was smooth sailing and the whole process. Everything was smooth sailing More

Chris is the MAN and made everything super easy! Will absolutely come back to Rockland Jeep again. Will absolutely come back to Rockland Jeep again. More