Rockland Chrysler Dodge Jeep RAM

Maintenance was completed in a timely manner, service advisor was able to answer questions in detail and pickup was a smooth process. advisor was able to answer questions in detail and pickup was a smooth process. More

Great experience. I'm really impressed with how the level of customer service has increased in the last few years at this service center. Excellent communication. Real I'm really impressed with how the level of customer service has increased in the last few years at this service center. Excellent communication. Really friendly people who take the time to answer your questions and explain what is needed. I genuinely get the impression that everyone on this Service team (from management to service advisors to the young woman in the cashier booth) wants to make sure the customer is 100% satisfied. I would highly recommend this team for anything needed. I wouldn't take my Jeep anywhere else. Five star service and excellent work at a good price. You can't ask for more than that! Highly recommend. More

Our service provider, Kevin was extremely helpful, but unfortunately it took too long to get our car assessed and worked on. The service department seems to be overwhelmed with work, maybe due to lack of unfortunately it took too long to get our car assessed and worked on. The service department seems to be overwhelmed with work, maybe due to lack of help. Again, we were very satisfied wuth Kevin who did his best to help us.. More

Kevin was extremely knowledgeable. He talked in a wa we could understand. The service centervwas well kept and everyone who worked there was courteous. He talked in a wa we could understand. The service centervwas well kept and everyone who worked there was courteous. More

Most pleasurable experience @ a dealer ever. Brendan went far beyond to help us out in our time of need. 5star to the entire staff. Brendan went far beyond to help us out in our time of need. 5star to the entire staff. More

Went in for simple oil change. After oil change, drove away. Only to find engine light going on and smoke coming out of muffler. Returned to dealer. Was explained that there was a After oil change, drove away. Only to find engine light going on and smoke coming out of muffler. Returned to dealer. Was explained that there was a faulty seal in the filter and the problem was resolved. They changed the filter and oil. They stated that they cleaned the mess from the oil spillage. Upon returning home, and parking car in my driveway, I believed all was resolved. The next morning, I exited the driveway. Upon returning home that evening, I noticed oil stains in the driveway. Unsure if it was my car, I parked in an alternate spot. After leaving from that spot, I noticed more oil stains. In conclusion, a simple oil change has turned into loss of time and now, because it requires attention, oil stains that require cleaning or changing pavers/concrete. More

I had a great experience at Rockland Chrysler Dodge Jeep. Joey was able to find exactly what I wanted . . . I was being picky. :) Joey was able to find exactly what I wanted . . . I was being picky. :) More

I had a bad experience with your service department. To start off I had an appointment to bring my car in on a Wednesday to check why my engine light was on which I believed was an oil sending switch wh To start off I had an appointment to bring my car in on a Wednesday to check why my engine light was on which I believed was an oil sending switch which they gave me an estimate of $311. I called back that late afternoon to check on the status of my car which started the unpleasant experience by calling each service representative which all went to their voicemails. I was able to get which I believe was a receptionist who contacted a rep for me who stated that my car wouldn’t be looked at all because of how busy they are. I was told they would call me the next day. I waited for the callback which I wound up calling back and was told they are looking at it now and they will call back to let me know the status. They never called back. Friday morning I went to the dealership where I was told my rep was off that day which another rep met me to help me with my situation. He was nice enough to help me. He got my paperwork which stated it was an oil sending switch but the estimate jumped more than doubled the original estimate. I had no other option but to agree because of my car being tied up for three days now. I was told it maybe done by that night. I was called that night it would be done by the next day which is Saturday. I was called that morning to say it was completed. I was thankful for that service rep to move it along but didn’t care how difficult it is for someone to answer and return phone calls and how far off an estimate can be! More

Excellent experience ! Brandon was great and very helpful 10/10 would highly recommend him as your sales professional Brandon was great and very helpful 10/10 would highly recommend him as your sales professional More