Rockland Chrysler Dodge Jeep RAM - Service Center

Took my car to them on a Saturday, they told us we were walk-in so they wouldn't get to it until Monday, we agreed to leave the car there. We didn't hear from them on Monday and by Wednesday after no comm walk-in so they wouldn't get to it until Monday, we agreed to leave the car there. We didn't hear from them on Monday and by Wednesday after no communication, my husband reached out to them and the lady was so rude and gave us nothing. the whole week went by and no word. The next Monday they finally called back, confirmed a diagnostic fee of $1,125 and told us based on the description of the problem, it would cost us from $1,600 -$3,000. We gave them the go ahead to proceed with the diagnostic. On Tuesday they got back to us with a quote of $18,000 before tax and labor to fix the car and off-course we declined to get it fixed. I bought the car for $24,000 in 2018 with less than 20kmiles. 7yrs later with over 100k miles I was not about to pay the buying price to have it fixed. Anyway, we told them we would pay the cost for the diagnostic and pick up the car. Thats when everything turned funny. They told us the car was in pieces and we would need to pay $3k to put it back together. This whole time I am thinking, I paid you the fee for your time to do the diagnostic, the least you can do is give me my car back in the state I brought it in. They gave us the run around even after we had payed the diagnostic fee and refused to put the car back together. We ended up having get another mechanic from a different garage to come tow the car in pieces. I was very disappointed because we actually had a positive experience the first time we took our vehicle there and even on the day we dropped it off. I think most of this would have been avoided if there was proper communication explicitly outlining the full cost of diagnostic and additional cost for reassembly should the customer decline service to a car that was "disassembled" to to the diagnosis. I would definitely still recommend them because the service I received for a different visit was excellent but I would caution to ask all question including the one we just assumed was a given that should they find an issue whose fix goes outside your budget, your car would be returned to you in the condition it was brought in without incurring any additional cost beside the cost of their time to do the diagnosis. My two star rating is strictly based on my second visit and not their service as a whole. More

The adviser was very professional and polite, my van was fixed the same day. Happy with the service fixed the same day. Happy with the service More

The entire service experience was positive from the greeter to the service rep. Highly pleased greeter to the service rep. Highly pleased More

Kevin was great. Excellent service. Really looked out for me as a client Service was timely and complete Excellent service. Really looked out for me as a client Service was timely and complete More

My service attendant was attentive & kept me informed about all necessary repairs that were needed in a timely manner. about all necessary repairs that were needed in a timely manner. More