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Rockland Chrysler Dodge Jeep RAM - Service Center

Nanuet, NY

4.3
2,673 Reviews

2,673 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center

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June 07, 2025

A $300 'diagnostic' fee to tell me that I had a crack in my plastic windshield wiper fluid reservoir is very unreasonable for 10 minutes of work, and then quoting me around $1000 to replace the cracked plas More

by lrcohen1961
Recommend Dealer
No
Employees Worked With
Maria Capello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

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June 06, 2025

Went for an oil change and oil filter never installed. Oil all over driveway, and lucky i did not ruin my engine. Will never return. More

by LOULOTITO63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Leahy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Our Service Department stands by our integrity and transparency while providing services to our customers. Your daughter came in for an oil change on May 27th. You advised our Service Department days later, claiming an alleged oil leak. We immediately offered to recheck the vehicle, redo the oil change, and clean it as a good faith gesture. However, you never came in as discussed, but you did contact us days later only to chastise us again. When asked why you didn’t come in or call, you advised that you had taken the car to your own mechanic. If there was truly no oil filter installed, it’s unlikely the car would’ve made it to your home from our location, without immediate failure. This important detail is something your trusted mechanic should have explained. I want to stress that you did not give us the opportunity to verify such a major claim, and that decision is entirely on you. We will continue serving our customers with honesty and transparency, and we wish the same experience for you at your new service center. Maria Capello Customer Relations Manager Rockland Chrysler Jeep Dodge Ram Direct: 845-405-7698

June 06, 2025

All the guys in the service center are great. No attempting to oversell anything, In and out in a reasonable amount of time. More

by MIKEPONTIUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Dupper
Jun 08, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

We're happy to hear you had a good experience with our service team at Rockland Chrysler Dodge Jeep Ram.

June 05, 2025

Very pleasant staff. Work was done within time stayed. Nice clean waiting room with complimentary drinks and snacks! More

by fishonline27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Del Cristo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

We're grateful for your positive feedback and glad you enjoyed the waiting room and our team's efforts at Rockland Chrysler Dodge Jeep Ram.

June 04, 2025

Like always very good service , the tire protection program is awesome I recommend to everyone is worthy and Rockland Chrysler Dodge Jeep RAM helps you right away , thanks! More

by themu14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for recommending the tire protection program. We're glad to offer quick assistance here at Rockland Chrysler Dodge Jeep Ram.

June 03, 2025

Kevin my service agent was great, He Took my car immediately and was able to do the oil change and inspection in a timely fashion. Love the service waiting area always a pleasure to wait for me car. More

by RBGDJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

We're happy to hear that you enjoyed your experience with our team and appreciated the service waiting area. Thank you for taking the time to leave a review.

June 03, 2025

Very helpful and quick service. I will continue to come back for oil changes and other things in the future. More

by anastasiacreighton0202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan, Dupper
Jun 03, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

We're happy to hear about your positive experience with our service team at Rockland Chrysler Dodge Jeep Ram. Looking forward to assisting you again with any of your vehicle's needs.

Jun 05, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

.

June 02, 2025

Always a pleasure. Great place. Highly recommend them for all automotive needs. Fast, clean fair! Ask for Brendan More

by bdupper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
Jun 03, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for the great feedback. Our team at Rockland Chrysler Dodge Jeep Ram appreciates your recommendation.

June 02, 2025

On my last visit I did an oil change, 75K service, A/C recharge, changed tires and addressed suspension noises thru Max Care contract and also pointed out that my phone still disconnects from CarPlay even More

by ylupachov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Appreciate Dave shopstuart coming on a test ride with me.
Jun 05, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, Your feedback is important to us here at Rockland Chrysler Dodge Jeep Ram. I would appreciate the chance to speak with you about your recent visit to our Service Department regarding the condition of your vehicle after repairs were completed. Please contact at a time that is convenient for you so we can discuss this matter in greater detail. Thank you, Maria Capello Customer Relations Manager (845) 405-7698

June 01, 2025

Very courteous and quick service. Waiting area is very pleasant and accommodating as you wait for your car to be serviced. More

by emf919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Dupper (5 Stars)
Jun 02, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience. We're glad to know that our service and waiting area met your needs.