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Rockland Chrysler Dodge Jeep RAM - Service Center

Nanuet, NY

4.3
2,673 Reviews
Call Service Center (845) 627-3700

2,673 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center

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May 31, 2025

Brendan Dupper was very professional and courteous in responding to solving the problems with my vehicle More

by kcm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Dupper
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May 28, 2025

Poor communication throughout. The service was not completed correctly and we were made to wait as they could not find our car More

by OLOONEY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Capello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : brendan dupper
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May 28, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

We’d like to take a moment address your recent review. We acknowledge that there was a miscommunication with paperwork concerning your wife’s oil change. As soon as we were informed, your wife was offered a complimentary oil change as a goodwill gesture—valued at $125. In addition, as per our follow-up conversation, we stressed to you that when we are at fault, we do the best we can to make a wrong right for our customers. In parting, customer satisfaction will always be our top priority. We wish you all the best in finding a service center that aligns with your expectations in the future. Maria Capello Customer Relations Manager

May 27, 2025

Kevin was very transparent and helpful in getting the repairs completed promptly. He kept me informed and made the process of getting a rental seamless. More

by VBREWSTER219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with our team at Rockland Chrysler Dodge Jeep Ram. We're glad to hear that everything went smoothly with your repairs and rental car process.

May 27, 2025

This dealership is at a convenient location. Staff members are courteous and the overall cleanliness of the dealership is great. More

by JHBOOST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
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May 28, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your positive experience with Rockland Chrysler Dodge Jeep Ram. We appreciate your feedback and wish you well.

May 26, 2025

Very professional staff willing to answer all questions. Highly recommend this particular dealer ship excellent More

by Mc1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Del Cristo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

We're glad to hear you had a positive experience with our team at Rockland Chrysler Dodge Jeep Ram. Your recommendation is greatly appreciated.

May 25, 2025

Kevin has been my service advisor on multiple occasions. He is always professional. He respects the customer’s choices regarding optional services. Communicates clearly. Keeps me posted regarding the status More

by Dr. Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your kind words and recommendation. We're glad to hear that our team consistently provides the professional service you expect at Rockland Chrysler Dodge Jeep Ram.

May 24, 2025

They were very friendly and helpful. Nicole was my service advisor whom answered all my questions/concerns. More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole dedeoglu
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May 26, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

We're so pleased our team could assist you at Rockland Chrysler Dodge Jeep Ram. If there's anything else we can do, let us know.

May 23, 2025

Kevin is the ultimate professional, respectful of my needs and time, so courteous. He’s 100% the best! More

by TARAL258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

We're glad to know our team was able to provide such a professional and courteous experience. Thank you for your kind words about Rockland Chrysler Dodge Jeep Ram.

May 23, 2025

Worst experience I've ever had at a dealership. Horrible service, no return phone calls. And this is the second time there was more wrong with the car than when I dropped it off. It took 6 days of More

by BMYAGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Leahy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025

Was lied to, need to call 4 times to get questions answered. Was 2 1/2 without a car when promised a loaner/rental. Took a week to repair after being told it would be 2 days. Will never bring my ca More

by kjcm59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brendan
Report | Print
May 23, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

We would like to shed some clarification concerning your comments about your visit. Your review neglected to mention that your vehicle was out of warranty and your extended warranty was also expired. Your conduct toward the advisor was entirely unacceptable, to the point of yelling over a miscommunication of a callback. Despite how you spoke to him, he apologized for the matter. He proceeded to go above and beyond to reduce the cost of the repair before informing you of the total and even applied a $50.00 discount. As a gesture of goodwill, we absorbed the cost of the rental vehicle we provided you for 5 days. Since your visit you have left unreasonable emails, insisting that more should have been done for you. Let us be clear: we went above and beyond our obligation in this situation. On a final note, we hope you find a new service center that will have the pleasure of servicing your vehicle moving forward. We will continue to ensure that customer satisfaction will always be our top priority. Thank you, Maria Capello Customer Relations Manager (845) 405-7698

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