Rockwall Chrysler Jeep Dodge RAM

Great service, great care for customers. Willing to understand need of customer and fulfills it too. Willing to understand need of customer and fulfills it too. More

Great experience with Rockwall Chrysler’s Service Department! Service advisor Justin was professional, thorough, and extremely helpful throughout. Department! Service advisor Justin was professional, thorough, and extremely helpful throughout. More

Setting up the service appointment was easy. They sent me text reminders and a calendar invite to keep up with my busy schedule. Ryan the service tech did a thorough job of explaining the servic They sent me text reminders and a calendar invite to keep up with my busy schedule. Ryan the service tech did a thorough job of explaining the service. They did a full check on the vehicle complimentary wifi for the wait. Great service. More

Customer service should be more of a priority. Only received text messages about my car in the shop. Had to go inside to get service advisor to talk to me. Show customers you care and want their Only received text messages about my car in the shop. Had to go inside to get service advisor to talk to me. Show customers you care and want their business. If someone drops a car off for service, wash it for them. Show them you care about their vehicle. I bought a Ram from Sewell and they wash it for free whenever I go there. And don’t tell someone their car is next to be seen by a technician and not hear about their vehicle for a day and a half afterwards. We want to feel your invested in our issues and concerns. Call the customer and let us hear your voice! Me having to call or message to find out what’s going on is poor service. Be honest, don’t tell me what I want to hear. That’s a let down. Be upfront and honest. I appreciate that much more. More

Great service! We will definitely be back to this dealership for services and new vehicles! We will definitely be back to this dealership for services and new vehicles! More

I recently had my oil changed at Rockwall Chrysler Dodge Jeep Ram, and Jake in the service department was absolutely fantastic! He was incredibly efficient and communicative, keeping me updated throughout t Jeep Ram, and Jake in the service department was absolutely fantastic! He was incredibly efficient and communicative, keeping me updated throughout the entire process. Jake answered all my questions clearly and made sure I understood everything. His professionalism and helpful attitude made what can sometimes be a tedious task a truly pleasant experience. I highly recommend Jake and the service team for your next oil change! More

Purchased a MAP 4 star contract through A different Dodge Dealer in Decatur TX. 1st time I had to use the contract was a problem. Rockwall Dodge that I used for service does not agree with the labor rates EF Dealer in Decatur TX. 1st time I had to use the contract was a problem. Rockwall Dodge that I used for service does not agree with the labor rates EFG pays. The $100 deductible turned into about $250 to make up the difference in labor rates and parts. Although Rockwall Dodge is apparently is under contract with EFG for the MAPP contract, they apparently do not want to honor the rates and use the nationally recognized labor hours. When I initially read and questioned the estimate, I was told by my service advisor that MAP would not pay for any of the repairs. I contacted MAP directly and found there was no claim started by Rockwall Dodge. I had to then call the service advisor and get her to file a claim. In addition I was also charged 2 hours for a software update that I have been told should only be a 1 hour charge. Not sure if I will return to Rockwall Dodge or not. More

Christina was so helpful. She kept me updated on the trucks progress and the eta on parts. Was repaired and picked up on day I was told. Actually 4 hours earlier than expected She kept me updated on the trucks progress and the eta on parts. Was repaired and picked up on day I was told. Actually 4 hours earlier than expected. Keep up the great work. Need more people like her in customer service. More

Service advisor Justin Kirby provides exceptional customer service. He is competent, quick, and courteous. Good job! customer service. He is competent, quick, and courteous. Good job! More