Rockwall Chrysler Jeep Dodge RAM

Great service on a holiday weekend. Love the communication via emailso i could review during a movie! Love the communication via emailso i could review during a movie! More

Service was quick everything was explained to me correctly I will definitely choose this dealership for future visits correctly I will definitely choose this dealership for future visits More

Excellent Service, Jake was very informative & advised if there were any issues after the service to contact him. there were any issues after the service to contact him. More

Huge mistake by taking my truck here. Paid over $700 to get only 1 fuel injector replaced. $75 part and over $600 in "labor". Also, it took 7 days to get started on my vehicle. (2020 ram Paid over $700 to get only 1 fuel injector replaced. $75 part and over $600 in "labor". Also, it took 7 days to get started on my vehicle. (2020 ram 1500) More

I had a good experience with my service. I didn't have to wait to long and the advisor was friendly. I didn't have to wait to long and the advisor was friendly. More

This dealer has amazing customer service both in sales and service. Fair and honest. Will purchase here again. and service. Fair and honest. Will purchase here again. More

great work on my jeep gladiator, took time but was worth the wait, thank you the wait, thank you More

Justin did an awesome job helping me get my jeep serviced and the warranty work completed. and the warranty work completed. More

In late September 2024, I noticed a vibration sound coming from my right front on my 2017 Ram 1500. I called dealers all throughout DFW and almost all dealers were unwilling to help me out. It was goin coming from my right front on my 2017 Ram 1500. I called dealers all throughout DFW and almost all dealers were unwilling to help me out. It was going to take over a week to diagnose the problem. This wouldn’t work as we had a road trip coming up that I needed my truck for. Fortunately for me, I got a hold of Justin Kirby at Rockwall Dodge. Justin is the consummate professional and epitomizes the words “customer service”. Justin worked with me to get my vehicle in for diagnosis, got his team to turn it around in a couple of days, and stayed in constant communication with me the entire time. I’m glad I was able to work with Justin and would recommend others request him when they have a need for service as well. Additionally, the service manager whose name escapes me was equally great to work with. He was having trouble diagnosing my truck so he joined me on a ride along to replicate the problem. As soon as he heard what I was hearing he was all over getting my repair addressed. As for the repair, I’ve waited until now to write this review to ensure all of the repairs were solid. The solution to my vibration was to replace the wheel bearings. I believe this work eliminated the vibration I was hearing and feeling, but unfortunately I have a new, low speed vibration that wasn’t there before! I’m not sure what’s causing this, but knowing that this dealer does not have loaner vehicles available, I haven’t been able to get my truck in to be looked at. I need my vehicle to get to and from work, take kids around, etc. so being without for a few days is not an option. I wish Rockwall Dodge had loaners so I could feel more comfortable taking my vehicle to them for service. In summary, Justin is awesome. He’s the best service advisor I’ve worked with at any dealer. I’d strongly recommend requesting him specifically. The work on my truck seems solid but a new problem has come from it that I’m trying to find time to get looked at and worked on. If Rockwall Dodge reads these, I really hope they consider a loaner program to help their loyal customers out! More

Since I’ve been back from serving in the military overseas, I have had to take my car to multiple Chrysler Dealerships where I have received less than average service and I can honestly say that Rock overseas, I have had to take my car to multiple Chrysler Dealerships where I have received less than average service and I can honestly say that Rockwall Chrysler has taken care of me and my family service issues beyond measures! Extremely Professional and Superior Team!!! If you’re looking for a team that will ensure honesty and integrity, that truly values and treats every customer as a priority. If you want your vehicle repaired right!!! This location has my Highest Recommendation to anyone needing reliable and Outstanding Service!!! More