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Rockwall Chrysler Jeep Dodge RAM

Rockwall, TX

Overview
Reviews
Vehicles
4.5
719 Reviews
Call Dealership (469) 698-2100

970 East I-30

Rockwall, TX

75087

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Showing 719 reviews

March 05, 2024

I have used the service department twice. First time I had to wait 4 12 hours. I was assured that would not happen again. Well yesterday I waited 3 hours. I was told to make myself comfor More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not remember
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Mar 27, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
March 01, 2024

Very good overall experience everyone was helpful with no pressure to buy, I have bought several vehicles here and have always been treated well. More

by Gladiator
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shirley and Caleb
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Mar 07, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

We appreciate your continued trust in our dealership and are delighted to hear about your positive experiences. Providing a helpful and pressure-free environment is essential, and we're glad that you've consistently felt well-treated during your visits. Thank you for choosing us for your vehicle needs, and we look forward to serving you in the future! Safe travels!

Helpful
March 01, 2024

The car buying process was fast and easy . We highly recommend rockwall dodge .. ask for Chris Miles he was amazing ! More

by adamskisha5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Miles
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Mar 07, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for recommending Rockwall Chrysler Dodge Jeep Ram! It's wonderful to hear that your car-buying process was fast and easy. We're pleased that Chris made your experience amazing. Safe travels in your new vehicle!

Helpful
February 29, 2024

I’ve bought all my cars there. My opinion they have been good to me. Kane my service guy was really helpful More

by Acookh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kane
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Mar 03, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

It's fantastic to hear that you've had positive experiences with our dealership and that Kane, your service representative, was really helpful. We appreciate your loyalty and trust in choosing our dealership for your car purchases and service needs. We value your business and look forward to continuing to serve you in the future!

Helpful
February 28, 2024

Justin is very helpful and responsive. He also will try to identify opportunities for discounts More

by Sctoler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Mar 02, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
February 28, 2024

Was amazing for me great customer service he was a real Team player talked me threw everything step by step More

by Desirea Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
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Mar 02, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
February 27, 2024

It was easy from start to finish. I was always kept informed about my vehicle. More

by keener.gibson88
Recommend Dealer
Yes
Employees Worked With
Ron Vigil
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Mar 02, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience! We're delighted to hear that the entire process, from start to finish, was easy for you. Keeping customers informed about their vehicles is an important aspect of providing excellent service. We appreciate your business and look forward to serving you again in the future!

Helpful
February 23, 2024

Courteous, professional service. First time getting my Wrangler serviced here. Service coordinator was knowledgeable and helpful More

by len.brutocao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alison Atkinson
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Feb 27, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

We're pleased to hear that you experienced courteous and professional service during your first visit to get your Wrangler serviced. Knowing that the service coordinator was knowledgeable and helpful is excellent feedback. Thank you for choosing us, and we look forward to serving you again!

Helpful
February 22, 2024

Went in for old change and I was in and out in no time. Great customer service More

by GG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Feb 25, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
February 19, 2024

Overall good but service techs need work on cleaning up mess whenbservice work is performed. Took vehicle for routine 1st oil and fuel filter change and got vehicle back with oil that was not ckeaned up un More

by Eernissefam2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in service.
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Feb 21, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at kmcmullen@rockwalldodge.com. I look forward to speaking with you. Kelly McMullen, General Manager

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