Rockwall Chrysler Jeep Dodge RAM

Fake online pricing, bad customer service I bought a 2014 ram 1500 here online the truck was 16,100 but when I went to sign paper work they bumped the sales price up to 17,900 and said they di I bought a 2014 ram 1500 here online the truck was 16,100 but when I went to sign paper work they bumped the sales price up to 17,900 and said they did a bunch of work to it and it was too late to back our since I already signed everything and had full cash in hand. they promised to fix the windsheild help pay for the console and all that but it took them a month to replace the windshield. Also a day after owning the truck it didn’t start and I was 40 miles from home luckily I have good friends that took me home. Then they “fixed” it and a week late it did it again. Then they “fixed” it again. A month late they had to replace something on the steering wheel and had to fix A GAS LEAK IN THE ENGINE. They never fixed the arm rest or anything. Every time I call they say my salesman has “gone home” every time I call. Will not buy a vehicle here again and disappointed I wasted my money here. More

Fast service. Oil Change and two safety recalls. Was put into a rental so I wouldnt have to wait around all day at the dealership. By 4:30 that evening I received a Oil Change and two safety recalls. Was put into a rental so I wouldnt have to wait around all day at the dealership. By 4:30 that evening I received a phone call my truck was ready. Thanks for the fast service. More

Megan was great Dropped my wife's Durango off for recalls around 1:00 and it was ready at 5:30. Everyone was friendly and helpful and work was done fast and promptly. Dropped my wife's Durango off for recalls around 1:00 and it was ready at 5:30. Everyone was friendly and helpful and work was done fast and promptly. More

long wait times with little communication The only complaint I have is the wait time and communication between service and customer. On this recent visit, I left my car at 6:20pm the day befo The only complaint I have is the wait time and communication between service and customer. On this recent visit, I left my car at 6:20pm the day before for a 7am appointment. I called around 2pm to check the status of the repairs but the receptionist said she had to leave a message with service to call me back. It wasnt until 6:17pm that I was called back (service agent had a personal crisis, but someone else could have called me with an update.) My car was left there for another night. I received a call early the next morning for pick up. HB Smart, service agent, was nice and helpful, explaining what had to be done to my car and why. My previous service was on a Saturday morning and I was waiting for more than 2 hours for an oil change and regular inspection. More

Rockwall Dodge Service and Employees are great, but the building is old and needs a lot of TLC. Bathroom and waiting room where old and dated. Time to spend some $$. Service and Employees are great, but the building is old and needs a lot of TLC. Bathroom and waiting room where old and dated. Time to spend some $$. More

Service Alison was well informed and kept me up to date on the status of my service. She was very nice to work with. Also appreciated shuttle service very muc Alison was well informed and kept me up to date on the status of my service. She was very nice to work with. Also appreciated shuttle service very much More

Outstanding. I wish I needed another vehicle right now, I'd I will tell everyone I know to buy their vehicle at Rockwall Dodge. I felt mostly with Collin who was superb in the fact that he treated me like I was I will tell everyone I know to buy their vehicle at Rockwall Dodge. I felt mostly with Collin who was superb in the fact that he treated me like I was his only customer. I received all I asked for. Thanx Rockwall Dodge for making my car buying experience a great one. More

Poor Service to Purchase I test drove a used vehicle with salesperson. The vehicle showed low on gas but he insisted no need to stop...2 blocks from returning it ran out of g I test drove a used vehicle with salesperson. The vehicle showed low on gas but he insisted no need to stop...2 blocks from returning it ran out of gas! When we got back he told me he would call me "the next day." One week passed, I called him back, he was "out of town...call the other salesperson." I called and left a message but no return call. Because I was interested in the car I called one more time to person who is associated with my credit union. She assured me she could help. I went with her to test drive AGAIN, and I pulled over to put the top down (convertible). The top wouldn't come down, and had to drive back with whining of broken convertible. She apologized, and told me it would be fixed and she would call me back. Its been almost a week and no call back. The same car is still on their lot for sale. I've purchased over 50 vehicles in my life, but my next one will NOT be from Rockwall Chrysler Jeep Dodge! More

it was good The new guy danial was very nice and Pete also helped me. I will return next time I need service and ask for Danial. Thanks The new guy danial was very nice and Pete also helped me. I will return next time I need service and ask for Danial. Thanks More

Service on 2014 Dodge Charger Mark Sanderson was courteous, informative about my recall notice and completed the service including an oil change in less than two hours. That is w Mark Sanderson was courteous, informative about my recall notice and completed the service including an oil change in less than two hours. That is why I keep coming back to Rockwall Dodge!! Jerry Lee More