Rocky Mountain Auto Brokers

They are untrustworthy. Let me explain my experience with this company. I test drove around 3 or 4 vehicles and each time, I was told that it comes with two sets of keys. It sounded as if that was a standard this company. I test drove around 3 or 4 vehicles and each time, I was told that it comes with two sets of keys. It sounded as if that was a standard, practiced line. So, rightfully, I believed that I would get two sets of keys. I decided on a vehicle and proceeded to sign the standard paperwork. One of the pieces of paper that I had to sign was the “We Owe” form that shows what is owed to you as a customer. Of course, being told what I was told, I didn’t think I was owed anything. After I had signed all the paperwork, I went out to the lobby and met my salesperson, Mick Hollas. He told me, that he was sorry and that there was only one key. He said sometimes they come with one key and sometimes they come with two. He told me that he would try to look in the detail shop the next day as they had closed for the night. I was satisfied with that answer and waited for his reply. He called me within a couple days and said that he could not find it. He apologized, but I thought that since he told me there were two keys when I test drove the vehicle, that I should get two keys. I signed a document stating that I wasn’t owed anything because I was misled into believing there were two keys. I then took my case to the General Manager, Jay. He tried for a few weeks to track down the keys through the people he bought the car from and, as expected, they could not get the extra set of keys. Jay called me and told me that basically I was outta luck for the extra key. He even had Mick get on the phone with me and when I talked to Mick about it, he called me a LIAR. Now, if this were a regular key, it would be no big deal to me. However, this is one of those intelligent keys. I called the local Ford dealer and they quoted me that it would cost me $257 for the key itself and $85 for the remote starter fob. That’s $342 I was expected to come out of pocket for their mistake!!! Jay tried to explain that he would not pay to get a replacement key by telling me that I got a great deal on my car and that they didn’t make anything on my deal. They (Jay and Mick) have both told me that Rocky Mountain Brokers sells over a hundred cars per month, but they couldn’t afford (more like unwilling) to pay for the key that I was told was included with the car. During my time in the finance office, I was told that Rocky Mountain Auto Brokers does not spend a lot on advertising and relies on the internet and word of mouth. Apparently, $350 is worth it for Jay to have a bad review on the internet and a complaint with the Better Business Bureau. Actually, it probably would have been less for him since he would probably get a discount at the Ford dealer. Bottom line, in my opinion, Rocky Mountain Auto Brokers are not trustworthy. They will tell you one thing and then change it AFTER you sign the paperwork and then they refuse to make it right and treat the customer right. I just want to get the account of my interactions with them out on the net and warn other potential customers. Don’t take a chance and have a bad experience like I did. Buy a car from a company that has integrity and will do the right thing. If you do decide to purchase from here, I would suggest you go over the car with a fine tooth comb. Look for things that are normally included with a car to make sure that it is there. Check for a lug nut key, spare tire, jack, air filter, etc. The car might not have these things, but you won’t find that out until after you sign the paperwork. That’s what I think of their integrity. I’m sure others have had better experiences with them or they wouldn’t still be in business. In fact, the other reviews suggest that others have had good experiences. But, would you want to risk having an issue like this happen to you? Do business with them at your own risk. If you do decide to go there, steer clear of Mick Hollas. He will lie to your face and then deny it and then call you the liar just to save himself. “No integrity” is the phrase that describes both Mick and Rocky Mountain. More

Price was over book value and then the financing nightmare begins in which they slip in $1300 in dealer fees and high pressure tactics to get you into the top warranty at an additional $2680. Betwe nightmare begins in which they slip in $1300 in dealer fees and high pressure tactics to get you into the top warranty at an additional $2680. Between tax, dealer fees, warranty, additional insurance you end up adding $5.5K to the deal. Buyer beware and read everything very very well and make the finance guy slow down and explain every line on the contract before signing. Later I found out there was additional work scheduled for the car that the salesman didn't reveal even though I asked point blank if they found any issues with the car. The reconditioning manager told me about what else was due when I called to schedule repairing something that was obvious that the salesman couldn't hide. Overall, the car may be ok, but the experience was terrible in addition to the high price. More

It was a BIG mistake to go to ROCKY MOUNTAIN AUTO BROKERS, as it was stated by another customer, yes they do sell CRAP, we were forced to keep an SUV that we didn't want, unfortunately by the time we BROKERS, as it was stated by another customer, yes they do sell CRAP, we were forced to keep an SUV that we didn't want, unfortunately by the time we realized that we purchased a LEMON, we already signed up all the documents. We were told by one of the employees that the General Sales Manager (Jason Oringer) (shame on him) would help us out by switching us up to another SUV as we requested, Boy how wrong the employee was, one of the first things Jason said was and I quote "YOU CAME TO ME TO BUY A CAR, I SOLD YOU A CAR, (in the process of saying that he clapped his hands) IT'S YOURS, YOU SIGNED FOR IT".. I couldn't believed was I was hearing and I told him, Man you are cold. He didn't want to take responsibility for what he sold us. Problems found in the 2008 Ford Edge SUV are the following: BAD BRAKES, BAD TIRES, and a VERY LOUD NOISE coming from the rear. After going back and forth trying for them to take responsibility for the CRAP that they sold us for $23.000, we agreed on that I would take the SUV to his Repair Shop (MIDAS at Stetson Hills) and in there they would fix the Brakes, would fix the noise coming from the rear and would install new tires. Well, they fixed the brakes (they had to Machine Shop the Rotors due to they were damaged, and they replaced the Brake Pads as well, but no new tires as we were promised and when I asked the MIDAS Tech why they hadn't replaced the tires, we were told that they do not do Tires in there (a Big Lie from MIDAS because they do have tires on display), and to fix the NOISE PROBLEM coming from the rear, the MIDAS Tech found/replaced some BAD BEARINGS. Then we drove the SUV back to ROCKY MOUNTAIN AUTO BROKERS to speak with the General Manager again, and asked what happened to the new Tires as we were told, and to our surprise the General Sales Manager (Jason O.) denied he said would give us new Tires, finally we offered will pay for 2 Tires ourself, and for General Manager to pay for the other 2. We were offered only $160.00 and we ended up paying $210.00 out of our own pocket. It's so sad that business like this exist, when it comes to Customer Service, we would say, they are the WORST, especially after signing all the documents they treated us like garbage, They didn't want to have anything to do with us, they hoped we just would go away. Also to complete this process, we filed a Report with the Better Business Bureau of Colorado Springs. More