Rocky Mountain Auto Brokers

In all honesty, I love my car and happy with the purchase. However, sales person who was Derick was excited to get me into the car but didn't want to follow up with some things. He blatantly lied ab purchase. However, sales person who was Derick was excited to get me into the car but didn't want to follow up with some things. He blatantly lied about my previous trade and didn't want to return my texts. It's unfortunate that some sales people want to get you and the car out the door but don't give two licks about you once they've made their commission. More

Great customer service, great experience, they did a great job with my vehicle and very professional. great job with my vehicle and very professional. More

They sold me a lemon and it’s been nothing but problems. They are the sleezeballs of the industry. They are the sleezeballs of the industry. More

My overall experience was outstanding. When I first inquired about the Jeep and asked Ramsey about getting the passenger side rear window fixed he said he would get it done, he held to his When I first inquired about the Jeep and asked Ramsey about getting the passenger side rear window fixed he said he would get it done, he held to his word. He is a great salesman, honest and stands up for his customers. The process was smooth especially since he knew I had an injured daughter at home and I couldn't stay very long. After the deal was signed I found the mirror control switch didn't work for the drivers and passenger sides. This should have been caught during the inspection as this is a safety feature, I am hoping to get this fixed since this was not caught by them. I have an appointment to get the window installed, we will see if this is addressed. Adam is a great asset to the company. He is honest and very informative. I recommend Rocky Mountain Auto. More

I couldn’t be happier with my experience. I got a 2021 Jeep Compass before the Holidays and I absolutely love it. Damon was very friendly, professional, and did everything he could to help m I got a 2021 Jeep Compass before the Holidays and I absolutely love it. Damon was very friendly, professional, and did everything he could to help me get the suv I fell in love with. Everyone I talked to in their dealership was so professional and nice. Damon followed up to make sure I’m still enjoying my new suv and was ready to answer any questions I had. I already recommended this dealership and Damon to my sister who is interested in getting a Jeep. More

Very disappointed in you guys selling me a 2024 with a chip in the windshield and run down tires. I know you wouldn't try that with a man. I expected you guys to make it right, not so! I will never refe chip in the windshield and run down tires. I know you wouldn't try that with a man. I expected you guys to make it right, not so! I will never refer anyone to you! More

Super professional, and honest staff that were good to me and my wife and made the process of buying a car super easy and my wife and made the process of buying a car super easy More

Jose was great to work with, he was understanding and very good with communication. Unfortunately I didn't really get the same vibe from the rest of the dealership. I felt like management was unprofessio very good with communication. Unfortunately I didn't really get the same vibe from the rest of the dealership. I felt like management was unprofessional and pushy towards warranties. Every dealership I've ever worked with also applies a full tank of gas with every sale. If Jose wasn't such a good person to work with I wouldn't have bought anything from this dealer. The finance guy also wanted to talk poorly about sales and would throw slights at our salesman. He seemed to be pretty unprofessional throughout the transaction. Also if it wasn't the exact vehicle I wanted I don't know that I would have stayed through the experience. More

We found the car we were looking for at ROCKY. Jose answered all our questions with patience and shared our joy in finding this car. Jose answered all our questions with patience and shared our joy in finding this car. More

My family and I were in a pretty tight spot & in desperate need of another vehicle. Utilizing Navy Federal's car buying service TrueCar, we found a car we were very interested in & scheduled a time desperate need of another vehicle. Utilizing Navy Federal's car buying service TrueCar, we found a car we were very interested in & scheduled a time to come check it out. Upon arriving, the sales rep we coordinated w/ was no longer available & was working w/ another family. A newer employee offered to assist us, provided us the keys for a test drive, but was unable to answer any of our questions about the vehicle, provided us incorrect information about RMAB's advertised warranty & service offerings, financing options, TrueCar partnership, et al. forcing us to schedule another appointment w/ a 3rd sales rep @ opening the following morning. Upon arrival @ opening, RMAB was already packed & we were informed only 1 sales rep showed up that day for work, which was not the one we had a scheduled appointment with, we then had to wait several hours to work with poor Ethan while another family was actually out test driving the very vehicle we were there hoping to purchase - further putting us up against the clock. He was very kind & attentive but his attention was understandably very divided between multiple clients as he was the only sales rep on the entire lot the entire day. Despite the previous evening's arrangements & assurances, it still took over 8 hours to even speak directly w/ their finance officer who then informed us rather curtly they no longer accepted outside lenders for financing, which Ethan was apparently unaware of all day, which seemed strange due to their arrangement on Navy Federal's TrueCar platform. After several more hours had passed we were eventually approved for financing, w/ one of their approved outside lenders (a different small credit union). However, the finance officer then was able to weasel in a contract w/ a 3rd party intermediary financing lender called SmartPay requiring unnecessary further financing terms & bi-weekly payments which he assured us the lender required. They did not. This then took 2 weeks to cancel & payoff to then arrange payments directly with my actual lienholder. The total time spent @ RMAB in pursuit of 1 vehicle during 2 SCHEDULED appointments w/ 2 young children in tow, all while never once speaking to either individuals we were scheduled with was well over 18 hours combined. Once all was said & done, we still had several service requests written into the sale which we were assured would be "taken care of" w/in 1 week. I have called, emailed, texted Ethan directly, & even attempted to schedule appointments on their support portal (which does not provide an option for contractual repairs) all of which have gone unanswered. I had hoped that, being propped up by such a stellar organization such as Navy Federal, that RMAB would be an aboveboard, different type of car dealership and car buying experience. Boy was I wrong. Buyer beware. If anyone @ RMAB actually reads these & cares @ all about their customers: again, I'm still awaiting parts related to the several outstanding SRs in my sales contract, have received no responses from ANYONE at your business, had to contact my lender, bank, & SmartPay directly to correct your shady lending practices & reroute the loan & lienholder directly to your "preferred lender," & have since identified several other issues w/ the vehicle that remain unaddressed due to a complete lack of follow-up or communications from anyone at RMAB regarding the open requests & issues I identified prior to sale (missing FOB, the literal piece of plastic trim sales rep #2 pocketed then subsequently lost, the broken rear license plate mount, the outstanding SRs, instructions on how to contact support/use the portal & my paid for extended warranty, etc.). I would love the opportunity to get any of this resolved at this point. In the meantime, I'll let Navy Federal know you don't accept their partnership in lending & suggest they don't advertise your vehicles due to the way you treat their members. More