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Rocky Mountain Auto Brokers

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.1
2,355 Reviews
Our goal is to make your car buying experience the best possible. Rocky Mountain Auto Brokers virtual dealership offers a wide variety of used cars conveniently located in Colorado Springs, CO. If you are looking to purchase your dream car, you have come to the right place! At Rocky Mountain Auto Brokers, we pride ourselves in being the most reliable and trustworthy Pre-Owned dealer around. Our inventory is filled with some of the sweetest rides you've ever seen! To Schedule Your Service Appointment Now Click Below ! https://www.rockymountainautobrokers.com/xtime.htm
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4912 Carrera Pt

Colorado Springs, CO

80923

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Showing 2,355 reviews

March 25, 2023

Neiman is very cool and laid back. Very patient and his overall customer service is fantastic. From pulling the car in for is when it was freezing and windy outside to even getting us More

by hj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neiman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky Rodriguez, Sylvester Hagan
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Mar 27, 2023 -

Rocky Mountain Auto Brokers responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sylvester Hagan General Sales Manager (719) 477-9009

March 24, 2023

I bought my car from Rocky Mountain, and so I trusted them to take good care of it. They did the oil change for me, and I will continue going to them. More

by Karen5056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez
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Mar 27, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Karen, and it's great to hear about your excellent experience here at Rocky Mountain Auto Brokers. Steve Zornacki Service Director (719) 651-2780

March 24, 2023

Great experience buying a car. Neiman was fantastic. A true professional. Great costumer service. Car had small issue and they took care of it with no problems. Will be coming back More

by B.STETKA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neiman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Aderholt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvester Hagan, Jessica Rodriguez
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Mar 27, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Sylvester Hagan General Sales Manager (719) 477-9009

March 21, 2023

I have only had this car for a little over a year when my transmission went out! Very disappointing! I had poor communication with the service agent and my car was in shop for 2 weeks! Also had to lease my o More

by cindydalton64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Martinez, Darwin Mcintyre
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Mar 24, 2023 -

Rocky Mountain Auto Brokers responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sylvester Hagan General Sales Manager (719) 477-9009

March 21, 2023

The workers kept in contact with me through out the day. Even was respectful with my budget. More

by Jeanette H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Aderholt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudine Kunstt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Rodriguez, Stephen Zornacki, Brianna Martinez, Darwin Mcintyre
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Mar 21, 2023 -

Rocky Mountain Auto Brokers responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rocky Mountain Auto Brokers! Steve Zornacki Service Director (719) 651-2780

March 21, 2023

The service department is FANTASTIC! Steve in the service department was professional, super kind and got my brake line replaced in less time than anyone else said they could do it. More

by Sherri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neiman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Aderholt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tawairn Muniz,
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Mar 22, 2023 -

Rocky Mountain Auto Brokers responded

Thank you, Sherri! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocky Mountain Auto Brokers. Steve Zornacki Service Director (719) 651-2780

March 20, 2023

The Customer service is good, The mechanical service is questionable, second time in for an oil leak and the oil leak still exist. I brought the truck in to get the continuing oil leak fixed, and while i More

by VRLOANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez, Savannah Helton
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Mar 20, 2023 -

Rocky Mountain Auto Brokers responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. Steve Zornacki Service Director (719) 651-2780

Mar 21, 2023 -

VRLOANS responded

Hi Steve, I brought the truck in to get the oil leak fixed for the second time and since it was going to be in the shop regular full-service oil change. Unfortunately, they apparently changed the oil and charged me $130.00+ for the service but did not repair the oil leak, or if they did it didn’t work still leaking, will need to schedule to bring it back. Last time I talked to Savana and was under the impression they would get it cured, sadly the day I brought it in Savana was not working and the person who received the vehicle claimed to be aware of the service needed but it doesn’t look like they did anything to cure the oil leak. Would like to schedule an appointment to get it repaired.

March 19, 2023

Nine days after buying my car, shut off while driving on the freeway and haven’t had a car since. Might get it back after 2 weeks in the repair shop. More

by diane18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Neiman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvester Hagan
Report | Print
Mar 22, 2023 -

Rocky Mountain Auto Brokers responded

We're sorry to hear about your experience, Diane, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sylvester Hagan General Sales Manager (719) 477-9009

March 19, 2023

They were helpful, and made me feel comfortable with my purchase. Helped me get everything situated as a first time buyer. More

by lavonweigant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles “Sonny” Dyches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy I did final paperwork with, don’t remember his name though
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Mar 19, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Sylvester Hagan General Sales Manager (719) 477-9009

March 18, 2023

Shady, non transparent. Took 6 hours to buy a car. Felt dirty on the way out after 3 rounds of negotiations with low balling my trade in $6k below KBB. More

by ca9478
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Neiman Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None of these
Report | Print
Mar 22, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sylvester Hagan General Sales Manager (719) 477-9009

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