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Roesch Ford - Service Center

Bensenville, IL

4.5
188 Reviews

188 Reviews of Roesch Ford - Service Center

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May 22, 2025

Was told the appointment would take an hour and it lasted over 2 hours. I was upset and the customer account assoc did nothing to explain what happened during my appointment. Won’t be using the service depar More

by dlyons6
Recommend Dealer
No
Employees Worked With
No idea who it was
May 22, 2025

Fast service and very professional. I was always informed of the status of the service being performed ad he cost More

by paugoulatn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Alex in service was enough for me not to return to this dealer ever again More

by CPLWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Salinas
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Roesch Ford responded

We are sorry to hear that you had a negative experience in our service department. We would love the opportunity to discuss your experience further so we can make sure that going forward we can meet your expectations. Please call our Service Manager Brandon directly at 630-279-6000 x 2213.

May 15, 2025

Helpful. Fast pleasant to deal with. Good experience would recommend to friends and or fanily More

by MYRAFOOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025

I enjoyed my entire experience working with everyone at Roesch Ford. I starred by working with Paul to discuss the terms to buy the vehicle and set up the date to purchase a vehicle. Paul was very responsi More

by KENNYBOSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Roesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ozzie Balderrama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025

Smooth and easy great people… I go no where else for anything dealing with my truck…. More

by bmccormack95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Thuemmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025

Diego is always on point, courteous and gives accurate and detailed info about service to my F150. More

by Martellotta08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025

The dealership itself was clean and the men’s restroom was also very clean. While waiting for my Ranger to get its oil changed, I walked the floor and the lot. Everyone asked (in a considerate way) if the More

by TONYPLACIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

The staff and service have always been excellent. I have always been happy with the results More

by WJK5875
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Thuemmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

Alex and the service team were great as always! In and out. No fuss. No issues. True customer service More

by ACREWS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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