Roesch Ford - Service Center

If the service that I received was based on Richard, our service advisor, you would be getting a higher rating. I rated the questions based inservice with him, however the stars reflect our interaction with service advisor, you would be getting a higher rating. I rated the questions based inservice with him, however the stars reflect our interaction with the manager. was very happy with the service the I received from Richard. He was in constant text contact with me regarding the service of my vehicle. He sent photos of a problem that was discovered when looking for the problem with the "check fuel inlet" alert. With that said, when we expressed a concern with the manager regarding the condition of my "trailing arms," not being caught during the last visit, we were treated very poorly. The manager was very condescending to us. We suggested the the condition of the trailing arms should have been pointed out to us during the last visit, our car does not go from nothing wrong with the trailing arms, to completely rusted out and not repairable in one year, and 7,000 limited miles driven between "the Works" service that I have had done each and every time I needed to. We suggested that perhaps, when an inspection is done, if there is excessive rust damage, that can be noted on the report, and the customer can be advised. Instead of considering the suggestion, we were spoken to very poorly, again, suggesting this was our fault. Sadly, having been a customer of your service department for several decades, I will no longer be returning due to the poor attitude of the manager. More

Easy to get in and out. Nice to have TV in waiting area, with option to select channels. Nice to have TV in waiting area, with option to select channels. More

Roesch Ford is very quick in diagnosing and repairing my vehicles. I have several fleet vehicles and their service is top notch. In addition, they are very clear in their communication of the problem and vehicles. I have several fleet vehicles and their service is top notch. In addition, they are very clear in their communication of the problem and time to repair. I highly recommend them for any fleet repairs. More

Great service, would recommend this dealership, g g g g g g g g g g g g. I don’t have 15 words for u g g g g g g g. I don’t have 15 words for u More

Excellent communication regarding work needed and time involved. Jessica did a wonderful job of keeping me very well informed. involved. Jessica did a wonderful job of keeping me very well informed. More

Diego was professional courteous and knowledgeable. He kept us informed about the status of the repairs. He answered all our questions. He kept us informed about the status of the repairs. He answered all our questions. More

Jesica was great and understanding Nate and Ryder picked up my vehicle great and professional guys picked up my vehicle great and professional guys More

I had a 1:30 appointment for an oil change, and I had a 3:45 doctor’s appointment. Nobody began working on my vehicle until around 2:30 because technicians had gone to lunch… I ended up being there for 2 h 3:45 doctor’s appointment. Nobody began working on my vehicle until around 2:30 because technicians had gone to lunch… I ended up being there for 2 hours. What good is an appointment? I ended up late for my doctor’s appointment and had to reschedule (I waited a month for this appointment). Diego was pleasant and friendly, but I could not find him to voice my concern about the fact that I had to get going once I realized that tine was beginning to be a concern. I ended up speaking to a different person who did what he could to help me out, but there really wasn’t much that he could do because the technicians were at lunch…I thought that a 1:30 appointment for an oil change would easily allow me to make a 3:45 appointment, but that was not the case. I’ve been very happy with Roesch’s service department until now, but this visit was unacceptable. My ask, and it is not a big one, is to honor people’s time - an appointment should be honored (the doctor’s office held me accountable for my appointment, which I missed). Don’t schedule people at a time when your technicians are going to be taking their lunch break. It was blatantly obvious that my time meant nothing - I was stuck there, and I left quite angry about the fact that traffic had now built up and that I likely would be late. Your customers have jobs and other appointments that they need to make. I would have rather been told that I had to come another day than to be lead to believe that my truck would be worked on at 1:30 as scheduled. More

every one i worked with was great and well mannered. the service was great and done very very well and fast. the service was great and done very very well and fast. More

The two men who picked up my car were very nice and well mannered. The service was done well and fast. They let me reschedule several times. Very nice people. mannered. The service was done well and fast. They let me reschedule several times. Very nice people. More