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Roesch Ford - Service Center

Bensenville, IL

4.5
189 Reviews

189 Reviews of Roesch Ford - Service Center

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December 01, 2024

The process started out great but I can’t get a call back to find out if the parts are in to do the repair. It’s seems like a communication and follow up issue. I’ve been waiting since mid July for a catalyt More

by TJWWILSON
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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November 30, 2024

Always 5 stars ⭐️! My service representative was just the nicest guy! ( cool mustache guy! ) Excellent! More

by GALACTI237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Roesch Ford responded

Thank you so much for your continued support and for the 5-star review! We’re thrilled to hear that your experience was excellent and that your service representative made such a positive impression—he’ll be glad to know his "cool mustache" was a hit! 😊 We truly appreciate your kind words and look forward to serving you again. Thanks for choosing Roesch Ford!

November 29, 2024

Good service and well taken care of by service dept. employee Alex.I would recommend Roesch Ford for your auto care. More

by ALANDJEANNE
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Nov 29, 2024 -

Roesch Ford responded

Thank you so much for your kind words and recommendation! We’re thrilled to hear that Alex and our service department took great care of you. Your support means a lot to us, and we’re grateful for the opportunity to assist with your auto care needs. If there’s anything more we can do for you, please don’t hesitate to reach out. Thank you again for choosing Roesch Ford!

November 22, 2024

Roach Ford and Diego Carrillo delivered outstanding, completely professional service and customer care. Highly recommended. More

by paul-marucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Roesch Ford responded

We truly appreciate your thoughtful review! It’s wonderful to hear that Diego and the Roesch Ford team delivered exceptional service and customer care during your visit. Your recommendation means so much to us, and we’re grateful for your trust. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for choosing Roesch Ford!

November 21, 2024

Friendly staff and work was done to satisfaction. No added costs. Best service is customer drop off of car. Thank you. More

by MUSICNUT68@SBCGLOBAL.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder, Joe Couri
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Nov 21, 2024 -

Roesch Ford responded

Thank you so much for your kind review! We're thrilled to hear you had a great experience with our friendly staff and that the work met your satisfaction with no added costs. We truly appreciate your support and look forward to serving you again!

November 18, 2024

Helped save time by picking up the work vehicles at the location and returning them once service is complete. More

by MTHORSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Roesch Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that our pick-up and drop-off service helped save you time. Making the process as convenient as possible for our customers is always our goal. We truly appreciate your trust in us and look forward to continuing to serve you. Thank you again for choosing Roesch Ford!

November 15, 2024

Fast and courteous service experience. Comfortable waiting area with fresh coffee and soft drinks available. More

by BARNDT1051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
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Nov 15, 2024 -

Roesch Ford responded

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the fast and courteous service, as well as our comfortable waiting area. It's our goal to make every visit as pleasant as possible, and we're glad you appreciated the fresh coffee and soft drinks. If there's anything more we can do for you in the future, please don't hesitate to let us know. Thank you for choosing Roesch Ford—we truly appreciate your support!

November 13, 2024

Randy was very professional. Work was completed as promised. It was great to have my vehicle delivered on time as I was told it would be. More

by RCHANDLER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
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Nov 15, 2024 -

Roesch Ford responded

Thank you so much for your kind review! We’re delighted to hear that Randy provided professional service and that everything was completed on time as promised. Ensuring a smooth, timely experience for our customers is always a priority, and we’re glad we could deliver on that for you. If there’s anything more we can assist you with in the future, please don’t hesitate to reach out. Thank you for choosing Roesch Ford!

November 13, 2024

Extremely helpful and worked with me on finances to pay for repairs on my car More

by ServiceWench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Couri
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Nov 14, 2024 -

Roesch Ford responded

Thank you so much for your thoughtful review! We're so glad to hear that our team was able to assist you and work with you on the finances to get your car repaired. Providing helpful and flexible service is something we always strive for. If you ever need anything else, please don’t hesitate to reach out. Thank you for choosing Roesch Ford, and we truly appreciate your trust in us!

November 12, 2024

Great service from the Service writers as well as Luis the technician that worked on my vehicle More

by RKH_41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Roesch Ford responded

Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our service team and that Luis, in particular, took great care of your vehicle. We take pride in providing top-notch service, and it’s wonderful to know our team delivered for you. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you again for choosing Roesch Ford—we truly appreciate your support!

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