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Roesch Ford - Service Center
Bensenville, IL
183 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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183 Reviews of Roesch Ford - Service Center
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Verified Customer
November 13, 2024
Randy was very professional. Work was completed as promised. It was great to have my vehicle delivered on time as I was told it would be. Work was completed as promised. It was great to have my vehicle delivered on time as I was told it would be. More
by RCHANDLER5
Employees Worked With
Randy Holder
November 12, 2024
Great service from the Service writers as well as Luis the technician that worked on my vehicle the technician that worked on my vehicle More
by RKH_41
Employees Worked With
November 11, 2024
Takes to long for service to be done. Jessica is great at her job and she always in a good mood Jessica is great at her job and she always in a good mood More
by DMACRI0
Employees Worked With
November 11, 2024
Great job everyone at Roesch Ford! Fast and prompt service! Thank you for making my visit smooth! Fast and prompt service! Thank you for making my visit smooth! More
by CESAR21
January 23, 2024
I made an appointment to replace a plastic trim … I chose 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new issue… they said: no problem we’ll fix that on the appointment date next week, we replace the screws, the part isn’t broken. Wow, appointment day!!! They offered me a valet service to pick up the car and bring it back to me after fixing it. I was circumspect about it but, I said okay, let’s see how it works. After 3 hours I got my car back without being fixed…. Why, because they are so stupid and careless… I should be there to show them exactly the reason why I made the appointment 10 days before. They screwed back a plastic pack under the car ( this extra issue was claimed by me on the phone and in person AFTER I made the appointment. So, they fixed the ,,extra”problem in 5 minutes and they forgot about the main reason why I brought the car in the shop.Again, why? Because everyone from there does whatever wants, no rules, no system, no professional. It’s like a bunch of people moving around and pretending to be professionals. More
by Ed
Employees Worked With
Service manager
October 25, 2022
Came in late in the day for an oil change and no appointment. Was (fairly) warned it could be a couple of hours. I think I may have gotten it back sooner than that. Truck didn't really need a was appointment. Was (fairly) warned it could be a couple of hours. I think I may have gotten it back sooner than that. Truck didn't really need a wash, but a vacuuming would've been nice. More
by snryan92
Employees Worked With
Bill
