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Roesch Ford - Service Center
Bensenville, IL
199 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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199 Reviews of Roesch Ford - Service Center
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April 06, 2025
We had an appointment to bring our car in for a recall at 9:00 a.m., on the phone we were told it would take a couple of hours. When we brought the car in we were told it would be about 4 hours. Almost 7 hou 9:00 a.m., on the phone we were told it would take a couple of hours. When we brought the car in we were told it would be about 4 hours. Almost 7 hours later our car was finally ready. We were greatly inconvenienced by this time extension. We also needed to have a second key made on our car when our locksmith was unable to get a blank key fob for the car. His quoted all-in price was the same as the price you charged to purchase the fob alone. But, you charged another $190 just to program the fob, bringing the price I paid you to double what the locksmith would charge. This is pure price gouging in my opinion. More
by Norm G
Verified CustomerEmployees Worked With
April 06, 2025
Very Professional and fast service provided by Diego. Did not wait to long for my vehicle to be serviced Did not wait to long for my vehicle to be serviced More
by upperlevel9
Employees Worked With
April 04, 2025
3 hours total for an oil change, filter, tire rotation. Recall /computer update Slowwwwwwww computers JESSICA outstanding individual! Professional, informative, personable Spotless super clean wait Recall /computer update Slowwwwwwww computers JESSICA outstanding individual! Professional, informative, personable Spotless super clean waiting room Coffee machine from heaven More
by worldfamousglomps
Employees Worked With
April 03, 2025
They didn't try to upsell me on anything, which is appreciate. The only negative is that it took and hour and a half for any oil change and checkup and I had an appt. appreciate. The only negative is that it took and hour and a half for any oil change and checkup and I had an appt. More
by lynpburns
Employees Worked With
April 02, 2025
Jessica was great and I loved the mobile service. Trey was able to change my battery in my garage Trey was able to change my battery in my garage More
by kcheuer
Employees Worked With
March 29, 2025
The service was good but did not wash the car like you normally do. Would have had 5 stars if car was washed. normally do. Would have had 5 stars if car was washed. More
by ujnic1046
March 27, 2025
I never had a problem at Roesch, Ford always professional Diego is a great service writer and make sure everything is done proper Diego is a great service writer and make sure everything is done proper More
by LEGGSHAKER
Employees Worked With
March 24, 2025
Great pick up and drop off service. Loved it. Great service. Eliminates wasted hours of waiting for a vehicle. Easy Peary making appointment with courteous people. Loved it. Great service. Eliminates wasted hours of waiting for a vehicle. Easy Peary making appointment with courteous people. More
by NATURALBORN179
Employees Worked With
Other Employees :
Randy Holder, Joe Couri
March 24, 2025
We take all of our fleet vehicles to Roesch Ford! Jessica and Diego are the best service advisors we have ever had! Always keeping us on top of what's going on with our vehicles and making sure we Jessica and Diego are the best service advisors we have ever had! Always keeping us on top of what's going on with our vehicles and making sure we know when things are ready to be picked up! More
by MORSELLO
March 23, 2025
Great experience! Alex was great! Always get taken care of at Roesch Ford!! Fantastic Job Alex was great! Always get taken care of at Roesch Ford!! Fantastic Job More
by kttorres
Employees Worked With
