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Roesch Ford - Service Center

Bensenville, IL

4.5
240 Reviews

240 Reviews of Roesch Ford - Service Center

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June 01, 2025

Two people kept me updated on progress of my car. and why it took a while to repair. More

by ADRIANA.ALVAREZ-PEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for your patience and understanding! We're glad our team kept you informed throughout the process and explained the delay. Clear communication is important to us, and we’re happy we could keep you in the loop. Let us know if you need anything else!

June 01, 2025

Great service to work with. Communicated well with me on when to expect my car back. More

by RENNICK5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

We truly appreciate your kind words! Keeping you informed and delivering great service is what we aim for, and we're glad to hear everything went smoothly. We look forward to helping you again down the road!

May 25, 2025

They were able to look into the thumping noise I was hearing. They fixed it before letting me know what the issue was and did not charge me, which I think has to do with I was there a week before for is More

by ALFRINA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you so much for your thoughtful review! We're happy we could quickly address the issue and get you back on the road before the holiday weekend. Your continued trust means a lot to us, and we’re always here when you need us!

May 25, 2025

Very poor communication both on sales and service, will be moving onto another dealer; cannot have to follow up on my own vehicles when they don’t get back to me after they promised they would More

by ALDO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Roesch Ford responded

I'm very sorry to hear about your dissatisfaction with our dealership and lack of communication. We always strive for excellence and great communication so we would like to make sure going forward this doesn't happen again and hopefully redeem ourselves with you. Please call Dave Roesch to discuss further at 630-279-6000 x 2291

May 23, 2025

Communication was great service was very quick as was the check out all was smooth very pleased thank you a aaa+++ More

by PIPEFITTERDAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Thuemmel
May 23, 2025 -

Roesch Ford responded

Thank you so much for the fantastic review! We're glad to hear that communication was clear and the service was quick and smooth. Your satisfaction means a lot to us! Looking forward to helping you again soon! AAA+++ right back at you!

May 22, 2025

Was told the appointment would take an hour and it lasted over 2 hours. I was upset and the customer account assoc did nothing to explain what happened during my appointment. Won’t be using the service depar More

by dlyons6
Recommend Dealer
No
Employees Worked With
No idea who it was
May 22, 2025

Fast service and very professional. I was always informed of the status of the service being performed ad he cost More

by paugoulatn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Roesch Ford responded

Thank you for sharing your experience! We’re happy to hear you received fast, professional service with clear updates every step of the way. We appreciate your trust and look forward to serving you again!

May 15, 2025

I enjoyed my entire experience working with everyone at Roesch Ford. I starred by working with Paul to discuss the terms to buy the vehicle and set up the date to purchase a vehicle. Paul was very responsi More

by KENNYBOSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Roesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ozzie Balderrama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Roesch Ford responded

Thank you for the wonderful review! We're so glad to hear your experience with Paul, Dave, and the rest of our team was smooth, responsive, and enjoyable from start to finish. We’re thrilled the vehicle met your expectations and that everything came together just right. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

May 15, 2025

Helpful. Fast pleasant to deal with. Good experience would recommend to friends and or fanily More

by MYRAFOOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Roesch Ford responded

Thank you so much! We're thrilled to hear you had a fast, helpful, and pleasant experience with us. We truly appreciate your recommendation and look forward to helping your friends and family too!

May 14, 2025

Smooth and easy great people… I go no where else for anything dealing with my truck…. More

by bmccormack95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Thuemmel
May 23, 2025 -

Roesch Ford responded

Thank you for the kind words and continued trust! We're honored to be your go-to team for everything related to your truck. It's always our goal to keep things smooth and easy, we appreciate you sticking with us!

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