Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Roesch Ford - Service Center
Bensenville, IL
240 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
240 Reviews of Roesch Ford - Service Center
Sort by
May 11, 2025
Diego is always on point, courteous and gives accurate and detailed info about service to my F150. and detailed info about service to my F150. More
by Martellotta08
Verified CustomerEmployees Worked With
May 04, 2025
The dealership itself was clean and the men’s restroom was also very clean. While waiting for my Ranger to get its oil changed, I walked the floor and the lot. Everyone asked (in a considerate way) if the was also very clean. While waiting for my Ranger to get its oil changed, I walked the floor and the lot. Everyone asked (in a considerate way) if they could help me. When I told them my truck was being serviced, they all said “let me know if you have any questions”. Diego and the service department were very helpful and attentive. More
by TONYPLACIDO
Employees Worked With
May 03, 2025
Alex and the service team were great as always! In and out. No fuss. No issues. True customer service In and out. No fuss. No issues. True customer service More
by ACREWS0
Employees Worked With
May 03, 2025
An appointment was easy to make. Communication was good. The cost was acceptable. Everything was professional. Communication was good. The cost was acceptable. Everything was professional. More
by SUSANSPEERS
Employees Worked With
May 03, 2025
The staff and service have always been excellent. I have always been happy with the results I have always been happy with the results More
by WJK5875
Employees Worked With
Other Employees :
Eric Thuemmel
April 29, 2025
Alex in the Service Department is horrible. While scheduling the 1st appointment on the phone I specifically asked if a specific tire was in stock. Explained its leaking air but Im assuming it While scheduling the 1st appointment on the phone I specifically asked if a specific tire was in stock. Explained its leaking air but Im assuming it needs to be replaced if not repairable. Alex guaranteed the tire was in stock and wouldnt be a problem. Wrong after sitting in the waiting room for over an hour he came in and explained the tire needed to be replaced. But they didnt have it in stock. When i asked about the conversation he insisted I never said anything about the tire needing to be instock. Its a proprietary tire that can only be purchased threw Ford. One of the reasons I requested it. The 2nd reason was I had to take time off to come in for this appointment. Still Alex insisted I never said anything.. In the end Alex stated he would call me Monday to set up a new appointment . Monday came and went no call. No call all week. Eventually the 2nd week I contacted Alex on Tuesday (10 days later) . He forget to call. We made an appointment for that Saturday at 8:00am. Now one other concern I have with the first visit is I havent washed my car for a while the tires and rims were covered in brake dust. When I had to put air in the tire after leaving I noticed that the tire in question was never even touched. Not a smudge or any marks in order to remove the tire. How was it inspected or verified needing to be replaced if it was not even touched? When I arrived Alex was not there and my appointment was not even in the computer. Two ladies from the Service Area assisted me and were very helpful. They got me taken care of.. In the end Alex's attitude is of one who doesnt care and has no integrity .. More
by CPLWHITE
Employees Worked With
April 24, 2025
Service was great. Diego did a great job of explaining what service area found and what work was needed. Work was then done promptly and efficiently. Diego did a great job of explaining what service area found and what work was needed. Work was then done promptly and efficiently. More
by GPREDAN
Employees Worked With
April 20, 2025
I replaced my battery and have had two additional batteries replaced because they failed the test within days. Now the third battery is also causing a warning light, so it looks like this battery wil batteries replaced because they failed the test within days. Now the third battery is also causing a warning light, so it looks like this battery will have to be replaced soon, too. Looks like you have a bad batch of batteries from Ford. More
by OTTER1953
April 19, 2025
Jessica was very informative with what was going on with my car She was a pleasure to deal with my car She was a pleasure to deal with More
by KWHITE6258
Employees Worked With
