Romain Cross Pointe Auto Park

High-Ball Pricing Non-transparent pricing means you're getting a high-ball price. I've found several comparable cars for $2,000 cheaper and in better condition but jus Non-transparent pricing means you're getting a high-ball price. I've found several comparable cars for $2,000 cheaper and in better condition but just another color - I can get the other options and get the car a new paint job for less! More

I started good and went south quickly I'm an out of state buyer and was looking to purchase a Used 2010 Cadillac SRX. I had Travis as my salesman and was very pleased with my overall int I'm an out of state buyer and was looking to purchase a Used 2010 Cadillac SRX. I had Travis as my salesman and was very pleased with my overall interaction with him. But when I had family and mechanic do a test drive and inspection of the vehicle they noticed the rear tires had some possible dry rot on them and brakes would need to be replaced soon. The brakes I had no issue with. But I had issue with the possible dry rotted rear tires. I spoke with Travis after speaking with family and mechanic. I told him that I would like the tires to be inspected and replaced before I would move forward with purchasing the vehicle. Travis then asked Enrique about the request. I was then informed that the tires would not be replaced without the purchase price of the vehicle going up. I then contacted Enrique directly and asked if he could elaborate on his decision. He then became to get argumentative telling me that the inspection was performed and nothing was wrong with the vehicle. I confirmed with him that the inspection had been done in April and to his own omission he stated that they vehicle had not been driven since April. Then Enrique offered to give me $200 off the purchase price to "Buy my own tires" because he wasn't willing and not able to have new ones put on. I told him that it was unsafe to ask someone to drive a vehicle with dry rotted tires off the lot because they don't want to fix the problem. After more arguing about how he could make me happy and how he was on my side I ended the phone call. I then left a voicemail for his supervisor to bring resolution to this matter. You lost a customer over a safety issue. In closing I will not be bringing my business and refer all I see and talk to against doing business here. More

Simply the BEST I had the privilege of dealing with Sales Executive Melissa Irion on 09/26/15 and cannot be happier. I was purchasing an older used vehicle which I I had the privilege of dealing with Sales Executive Melissa Irion on 09/26/15 and cannot be happier. I was purchasing an older used vehicle which I found on Autotrader. I was treated so well, even though I was not there to get a new and/or newer vehicle. I have to say... I'm impressed! I also dealt with Finance Manager Dennis Davenport, who was also a pleasure to deal with. I cannot thank them enough for their help and courteousness towards me, especially Melissa! More

great place to buy a car, not as great for service I bought my car a year ago from romain and Its been great so far, my salesperson was Kevin in the Subaru center, I was looking at a used Monte carlo, I bought my car a year ago from romain and Its been great so far, my salesperson was Kevin in the Subaru center, I was looking at a used Monte carlo, very nice car in excellent shape, we went over my options and apparently there are 2 sales managers there and 1 is much nicer than the other, the whole process took about 2 or 3 weeks for many reasons but none bad, first he wanted to wait on a day when the good manager was there to help with the financing and then we went back and forth for a couple of days when we got some numbers I could handle, i couldnt make a trip to evansville from owwnsboro until the weekend so he broght the papers to me to sign, they held the car for me for a week so I could go up there on my payday and pick it up and deliver the check, went in later to get the car detailed and they came and picked the car up from owensboro, and later informed me of a recall, (ignition) recall didn't go as smoothly, the keys had to be adjusted but when I got them back, they were unusuable, they had to be replaced, ended up spending 4 hours at the dealer and just ended up with a new set of keys More

Great customer service!! I purchased my 2009 Toyota Rav4 from Romain 3 years ago. Recently, I had a problem with my seat belt not buckling. My car was no longer under "bumpe I purchased my 2009 Toyota Rav4 from Romain 3 years ago. Recently, I had a problem with my seat belt not buckling. My car was no longer under "bumper to bumper" warranty, so I scheduled an appointment with the Romain service department. Debbie Fischer took great care of me; she answered all of my questions and I was one satisfied customer! More

The home of the life time drivetrain warranty is simply a scam. You get the warranty if they do all the service. A simple oil change can require you to wait two weeks. If you don't live next to the dealer scam. You get the warranty if they do all the service. A simple oil change can require you to wait two weeks. If you don't live next to the dealership you need to pass on this dealer. Service is slow and overpriced. Any positive reviews are likely Romain employees. More

Stephanie was an excellent sales person. She was never pushy and answered all my questions expertly. After I purchased my car she taught me all the ins and outs of the car--everything from how to use on pushy and answered all my questions expertly. After I purchased my car she taught me all the ins and outs of the car--everything from how to use on star to all the other features in the car. She has followed up with notes even birthday wishes. It was a great experience. I have also received great service for oil changes and the dealership went out of the way to get me new tires on a holiday when most places were closed. I love that my car is sparkly clean after service. over all everything was perfect from customer service, price, quality of work and friendliness. I would and do recommend this dealership to others. More

My visit to Romain Cross Pointe AutoPark and dealing with Mike Mintline was exceptional. Mike was attentive to all my needs, questions, and concerns when I leased my Regal. He also handled all follow-up que Mike Mintline was exceptional. Mike was attentive to all my needs, questions, and concerns when I leased my Regal. He also handled all follow-up questions and concerns in a exceptional manner. More

The best in customer service and deal! The customer really does matter to Romain! No complaints at all! I highly recommend this dealership and staff! really does matter to Romain! No complaints at all! I highly recommend this dealership and staff! More