Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Romain Cross Pointe Auto Park
Evansville, IN
155 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 155 reviews
March 03, 2017
Worse car buying experience ever! I decided to upgrade to a Yukon Denali and purchase one locally. I had an appointment with a salesperson. I showed up a few minutes early and asked fo I decided to upgrade to a Yukon Denali and purchase one locally. I had an appointment with a salesperson. I showed up a few minutes early and asked for James. The person looked around and said he is over there. He started to walk over and stopped with another couple. I waited around for about 20 minutes while they contacted him again. I finally got fed up and left. I called back and left a message for the person who had set up the appointment on how great it was to be put off when trying to purchase a vehicle. She apologized and asked me to come back. Stupid me, I set an appointment for the next day and came back. The salesperson was tripping over himself trying to get me to purchase the vehicle, they had wrong information and were not ready to do a deal. I ended up taking the Denali home to show the wife and decide if we wanted to go with this or the XL. We decided the Yukon would be good for us and our pets. This is where the fun really starts. I used my supplier pricing and was approved through my CU for the loan. All I needed to do was show up sign the paper work and be on my way. I arrived at 3:30 and did not get out of there until 7:30. I was livid by the time I left. The finance manager was out at the GMC store so they took me over to the Subaru store. One hour I waited, walked by his office and no one was in the store. I called, texted and did everything but pull the fire alarm and could not find anyone. The finance guy shows up and I asked for the keys to my car because I was leaving, I'd had enough. All of a sudden the sales guy is there and all ready to get my new ride ready. Now mind you they have had over 3 hours to get the truck ready. I, like an idiot, signed the paper work to get the xxxx out of the place. Looking the truck over, none of the protective film on the doors, sills, lights or rear entertainment system were pulled off. The truck was not polished, cleaned or prepped. When I had the truck home I decided to check the oil. SURPRISE, three wasp nests under the hood. Great PDI on this truck. Two days later I fill up the truck and notice a bunch of chips on the paint near the gas door. The sales manager admitted they have a problem with the lot guys filling up the new cars and damaging the paint. DUH, install a camera and do a better inspection of a new car. I won't go into the poor service department, lack of timely repairs, no loaners and rude staff. I won't buy another vehicle from this place. I've been driving 45 miles away for service. More
by Leo Lentz
Employees Worked With
James
Helpful January 19, 2017
Why do I keep doing this? Yet another recall for my WRX. Called to schedule service on New Years Eve, was told I would be contacted when they had the parts. Should have been ab Yet another recall for my WRX. Called to schedule service on New Years Eve, was told I would be contacted when they had the parts. Should have been about a week. Almost two weeks went by and I didn't hear anything, so I called them. Turned out the parts had been in and 'oh, my! No one called you?'. Made an appointment for Wednesday of the following week for the recall and for them to check on a couple other issues (because I'm an idiot). During that call she told me that they couldn't do Wednesday after all and that Thursday was available. I received a call on Tuesday (which I missed) and no voicemail left. I called back and was told it was probably a courtesy call for my upcoming appointment. Showed up for my appointment and no one was at the service desk. I had to call the main line to get someone to show up and was told that my appointment was Wednesday. Plus, I'm really tired of auto guys trying to make me feel like an idiot. I know how cars work and if it didn't have a million computerized parts I wouldn't bring it to you. Next time I have to bring it in for a recall I'm going to take a vacation to Indy, so I never have to come back here ever again! More
by Miyao
Employees Worked With
Carol
December 30, 2016
High-Ball Pricing Non-transparent pricing means you're getting a high-ball price. I've found several comparable cars for $2,000 cheaper and in better condition but jus Non-transparent pricing means you're getting a high-ball price. I've found several comparable cars for $2,000 cheaper and in better condition but just another color - I can get the other options and get the car a new paint job for less! More
by GM
Employees Worked With
Various Employees
July 05, 2016
I started good and went south quickly I'm an out of state buyer and was looking to purchase a Used 2010 Cadillac SRX. I had Travis as my salesman and was very pleased with my overall int I'm an out of state buyer and was looking to purchase a Used 2010 Cadillac SRX. I had Travis as my salesman and was very pleased with my overall interaction with him. But when I had family and mechanic do a test drive and inspection of the vehicle they noticed the rear tires had some possible dry rot on them and brakes would need to be replaced soon. The brakes I had no issue with. But I had issue with the possible dry rotted rear tires. I spoke with Travis after speaking with family and mechanic. I told him that I would like the tires to be inspected and replaced before I would move forward with purchasing the vehicle. Travis then asked Enrique about the request. I was then informed that the tires would not be replaced without the purchase price of the vehicle going up. I then contacted Enrique directly and asked if he could elaborate on his decision. He then became to get argumentative telling me that the inspection was performed and nothing was wrong with the vehicle. I confirmed with him that the inspection had been done in April and to his own omission he stated that they vehicle had not been driven since April. Then Enrique offered to give me $200 off the purchase price to "Buy my own tires" because he wasn't willing and not able to have new ones put on. I told him that it was unsafe to ask someone to drive a vehicle with dry rotted tires off the lot because they don't want to fix the problem. After more arguing about how he could make me happy and how he was on my side I ended the phone call. I then left a voicemail for his supervisor to bring resolution to this matter. You lost a customer over a safety issue. In closing I will not be bringing my business and refer all I see and talk to against doing business here. More
by SRXBUYER
Employees Worked With
Travis and Enrique
September 27, 2015
Simply the BEST I had the privilege of dealing with Sales Executive Melissa Irion on 09/26/15 and cannot be happier. I was purchasing an older used vehicle which I I had the privilege of dealing with Sales Executive Melissa Irion on 09/26/15 and cannot be happier. I was purchasing an older used vehicle which I found on Autotrader. I was treated so well, even though I was not there to get a new and/or newer vehicle. I have to say... I'm impressed! I also dealt with Finance Manager Dennis Davenport, who was also a pleasure to deal with. I cannot thank them enough for their help and courteousness towards me, especially Melissa! More
by Retired & Enjoying it!
Employees Worked With
Melissa Irion, and Dennis Davenport
May 26, 2015
great place to buy a car, not as great for service I bought my car a year ago from romain and Its been great so far, my salesperson was Kevin in the Subaru center, I was looking at a used Monte carlo, I bought my car a year ago from romain and Its been great so far, my salesperson was Kevin in the Subaru center, I was looking at a used Monte carlo, very nice car in excellent shape, we went over my options and apparently there are 2 sales managers there and 1 is much nicer than the other, the whole process took about 2 or 3 weeks for many reasons but none bad, first he wanted to wait on a day when the good manager was there to help with the financing and then we went back and forth for a couple of days when we got some numbers I could handle, i couldnt make a trip to evansville from owwnsboro until the weekend so he broght the papers to me to sign, they held the car for me for a week so I could go up there on my payday and pick it up and deliver the check, went in later to get the car detailed and they came and picked the car up from owensboro, and later informed me of a recall, (ignition) recall didn't go as smoothly, the keys had to be adjusted but when I got them back, they were unusuable, they had to be replaced, ended up spending 4 hours at the dealer and just ended up with a new set of keys More
by ultimum2000
Employees Worked With
Kevin(sales), amanda(service)
March 25, 2015
Great customer service!! I purchased my 2009 Toyota Rav4 from Romain 3 years ago. Recently, I had a problem with my seat belt not buckling. My car was no longer under "bumpe I purchased my 2009 Toyota Rav4 from Romain 3 years ago. Recently, I had a problem with my seat belt not buckling. My car was no longer under "bumper to bumper" warranty, so I scheduled an appointment with the Romain service department. Debbie Fischer took great care of me; she answered all of my questions and I was one satisfied customer! More
by Cosmo
Employees Worked With
Debbie Fischer
February 25, 2014
The home of the life time drivetrain warranty is simply a scam. You get the warranty if they do all the service. A simple oil change can require you to wait two weeks. If you don't live next to the dealer scam. You get the warranty if they do all the service. A simple oil change can require you to wait two weeks. If you don't live next to the dealership you need to pass on this dealer. Service is slow and overpriced. Any positive reviews are likely Romain employees. More
by hank42431
Employees Worked With
Brian
February 27, 2013
Stephanie was an excellent sales person. She was never pushy and answered all my questions expertly. After I purchased my car she taught me all the ins and outs of the car--everything from how to use on pushy and answered all my questions expertly. After I purchased my car she taught me all the ins and outs of the car--everything from how to use on star to all the other features in the car. She has followed up with notes even birthday wishes. It was a great experience. I have also received great service for oil changes and the dealership went out of the way to get me new tires on a holiday when most places were closed. I love that my car is sparkly clean after service. over all everything was perfect from customer service, price, quality of work and friendliness. I would and do recommend this dealership to others. More
by bstephenson
Employees Worked With
Stephanie Hazlett
February 25, 2013
My visit to Romain Cross Pointe AutoPark and dealing with Mike Mintline was exceptional. Mike was attentive to all my needs, questions, and concerns when I leased my Regal. He also handled all follow-up que Mike Mintline was exceptional. Mike was attentive to all my needs, questions, and concerns when I leased my Regal. He also handled all follow-up questions and concerns in a exceptional manner. More
by swtower
Employees Worked With
Mike Mintline
