"Will never purchase another car from anywhere else,..."
Will never purchase another car from anywhere else, initially we came in to see Israel Salazar who we purchased our Sonata from years ago but we came in a little later than expected so he past us along to Paul Jones who he assured would take great care of us, I had already been in contact with Israel advising what suv I was interested in, as soon as we got there it was straight to business!! Paul already had a 2021 Hyundai Kona pulled around for us to test drive (black) my wife and I were unsure what color we wanted so he walked us out to show us the galactic grey color, we test drove it and the rest was history! Paul and the team came through for us and gave us a great deal, I couldn't be more impressed with the service we got from Paul, we went in at 4:25pm and we were out by 7:30pm.
"Purchased a 2021 Venue in December and have had my second..."
Purchased a 2021 Venue in December and have had my second experience with the service department at Ron Carter in Friendswood. I called to speak to a service advisor or manager on the phone (the chat option is a real bust - they can't help and don't get back to you), held for a brief time, then was told they were all too busy to take my call. I was asked to leave a message and told them I would but knew they would not call me back. Guess what, they did not. So I went in to the dealership the next day. About 6 service advisors, at least half playing on their phones - two looked up to see if they could help me.
First I asked about them getting the message to call me back - deer in the headlights. Looked my name up on the computer... still nothing. So was asked what I needed...
Asked about the 3 year, 36,000 mile complimentary service I was told I would receive with the purchase of my new Venue (confirmed this via the internet since the chat person, nor the person on the phone could tell me If I had this benefit). Told the service advisor (a very nice person) that I have always changed the oil in my vehicles at 3,000 miles - I was a professional mechanic for 10 years myself. Said my vehicle had 2,800 miles now but was planning a long trip and didn't want make the trip before changing my oil. Here's the Ron Carter/Hyundai response:
Hyundai recommends oil changes at 7,000 miles, but we live in the Houston area which is considered a harsher environment where they recommend 3,700 mile oil changes. So, here's the way your complementary oil changes will work: Ron Carter will pay for your first change at 3,700 (won't do it before then), then Hyundai will pick up the 7,000 mile change, then YOU PAY for the next change, then Hyundai for the 14,000 mile, then YOU PAY, then... etc., etc.
So, Hyundai recommends 3,700 mile changes in the place I live and purchased my car but the complimentary changes only apply to places I don't live - huh? Good job Ron Carter! Perhaps you might want to let the customer know just what your "complementary" oil changes will cost them up front. But remember to change the oil at 3,700 miles or the warranty might be voided (they did not tell me this but I know how this thing works).
It's going to be a long haul until my car is out of warranty and I don't have to go to the Ron Carter service department for my "complementary and warranty" work. Next closest dealer is down in Texas City and I'm sure they don't want my business since I didn't buy my car from their dealership... but they do offer warranty for life!
Employees Worked With
Other Employees :
"Purchased a 2021 Venue here and had a good experience...."
Purchased a 2021 Venue here and had a good experience. Called the service department to get a price on installing a hitch - I would do it myself but didn't want to void any warranties.
The first woman I talked to said they would have to diagnose the vehicle... $145. Really, why steal $145 from a customer to give a price on installing a new hitch! Nothing to diagnose, new parts and labor - I have worked as a service manager and mechanic.
Went to chat, and after too many questions about information. They did not need I was told they would get back to me. They didn't. I seriously doubt that this service department employs people who take phone calls that know anything about cars or service! Chat people won't follow through on their commitments. Would give them zero stars but it was not an option.
Employees Worked With
Phone calls and chat on web