Roseville Hyundai

It was a very nice experience, customer service was great and they waited for me to enter store before greeting me unlike some other stores I shopped where I could not even get out of car. My sales guy was p and they waited for me to enter store before greeting me unlike some other stores I shopped where I could not even get out of car. My sales guy was patient and handled my kids being kids really well. They store was really nice, clean and they had a ton of colors to choose from. Overall it was an excellent experience, we wanted to make a deal and they made it easy, not alot of back and forth. More

I must say this was one of my most pleasant experiences in buying a car. Mitchell my sales person was really nie and the kind of salesperson everyone would want to deal with. He was informative and low pre in buying a car. Mitchell my sales person was really nie and the kind of salesperson everyone would want to deal with. He was informative and low pressure. Buying cars is usually not fun but I would reccomend Roseville Hyundai to anyone More

bought my elantra that I LOVE at the Auburn Maita that is bought my elantra that I LOVE at the Auburn Maita that is now closed. Now I take my car to the Roseville location for service. The first couple of ti bought my elantra that I LOVE at the Auburn Maita that is now closed. Now I take my car to the Roseville location for service. The first couple of times seemed to be fine and the people were pretty nice. Then I paid over $500 for a 30,000 mile service. I reviewed the extensive check list that was provided and all of the services they claimed to have checked, repaired and completed. Unfortunately I found out they had not completed all of the areas that were marked off. The rep offered me an apology, without any kind of explanation as to how they could overlook such things, and told me "Come on in and we'll fix it for you." ...Come in again? Come in on MY saturday and wait around for you to fix something that was supposed to be fixed in the first place? I was so disappointed. They offered me a whopping $30 credit. Thanks a lot guys. I've seen the reports and programs that talk about how companies prey on people who can't tell if they have done the work they were supposed to. I honestly feel like I fell victim to that kind of business. They see a 20 something female walk in and all they see is dollar signs. I don't know about the sales...but I would stay FAR from the service department More

We had a great experience. We would reccomend this dealer to anyone. Very honest and upfront. They treated us very well and we got a great car at a great price. We did shop the Camry as well but wanted that to anyone. Very honest and upfront. They treated us very well and we got a great car at a great price. We did shop the Camry as well but wanted that 10 year warranty..right now that looks like a smart decision More

We had a really nice experience. The salesman and the manager were both great to deal with. We negotiated alot and were very happy with the final price. The manager spent alot of time with us trying to g manager were both great to deal with. We negotiated alot and were very happy with the final price. The manager spent alot of time with us trying to get us to the price we wanted and our salesman test drove us in 4 different Elantras. Very patient and very nice experience. More

I purchased a Hyundai Genesis from this dealership back in the Summer of 2008. I've been extremely satisfied w/ the car, but the dealership I bought it from is a joke. Their sales people, receptionists, an in the Summer of 2008. I've been extremely satisfied w/ the car, but the dealership I bought it from is a joke. Their sales people, receptionists, and managers are all rude, arrogant, and couldn't care less about their customers. As a current customer interested in the new Equus that is coming out in 2010 I had made numerous attempts to arrange a date/time to come in and see a demo of this vehicle that was due to arrive at their dealership in early August. After multiple calls/messages I finally got in touch with one of their sales managers, Jason, who promised to let me know when it arrived. After waiting a few weeks and not hearing anything I gave a call back and on my 3rd attempt was able to reach the same sales manager. He told me the car had been in their showroom for the past week or so and that I could come look at it. I asked why he hadn't called me and he simply said he forgot. He assured me the car would still be in their showroom through the weekend so I told him I would be driving down to see it on Saturday (I live 100+ miles away). Upon my arrival the car was no where to be found and I had been told it was sent to Las Vegas the day before (the day after I spoke w/ the sales manager). On my last conversation with him I had given my phone numbers again and asked him to please call me if the anything changed so I didn't drive 100+ miles for nothing. When I asked why he wasted 3.5 hours of my time he had no response and told me to leave. This dealership is a complete joke! I will never again patronize their facility and will be sure to tell everyone I know just how badly they treat their customers after the sale. The only reason I am giving them 1 star is because of my initial sales experience with Steve Duncan, who no longer works there. Smart man! More

BUYING THIS CAR(HYUNDAI GENESIS) WAS THE EASIEST AND CONSUMER FRIENDLY EXPERIENCE WE HAVE EVER HAD. THERE WAS ABSOLUTELY NO PRESSURE TO BUY AND THE FOLLOW UP WAS SO PLEASANT. I AM NOW SCHEDULED FOR MY CONSUMER FRIENDLY EXPERIENCE WE HAVE EVER HAD. THERE WAS ABSOLUTELY NO PRESSURE TO BUY AND THE FOLLOW UP WAS SO PLEASANT. I AM NOW SCHEDULED FOR MY FIRST OIL CHANGE AND AM SO SATISFIED WITH THIS DEALERSHIP, I FELT I NEEDED TO LET THE PUBLIC KNOW. BY THE WAY, WE HAVE BOUGHT OVER 12 NEW CARS SO FAR. AND THIS, BY FAR, WAS THE MOST PLEASANT. THE PROPLE AND THE QUALITY OF THE CAR IS OUTSTANDING. I REPLACED A 2005 S-TYPE JAGUAR WITH THE GENESIS AND I KNOW THAT WE MADE THE BEST DECISION. More

Actually purchased the Sonata over the phone! Bait and switch deal when I arrived. Agreed on one of two Limited available and split the difference in the cost of the sunrood (which I DID NOT WANT). Unbe switch deal when I arrived. Agreed on one of two Limited available and split the difference in the cost of the sunrood (which I DID NOT WANT). Unbelievably high pressure, made to feel ignorant and saleman knew absolutely nothing about the new car! Actually, not such a great deal pricewise, lousy trade-in allowance, horrible financing experience (took over 4 weeks and they would not let me return the car!). Took six months to get the phoney extended warrantly cancelled and I had to pay a use fee and I never used the xxxx warranty! Watch out for comments like...you are buying an "OEM" warranty, when in fact you are purchasing a piece of paper out of someone's basment in Chicago. These are east coast car selling tactics at their worst. Unless you absolutely cannot find a better deal elsewhere, or you live in the wilderness, go elsewhere. You will be thankful you did! These guys are blood-xxxxxxx lot whores and should be treated exactly like prostitutes because that is what they are. They should all be locked up. More

We purcahsed a 2007 Limited from Roseville Hyundai in California in December. To be clear the deal went smooth, we got a fair price and the dealer delivered the car to Reno to save us about 2 more hours California in December. To be clear the deal went smooth, we got a fair price and the dealer delivered the car to Reno to save us about 2 more hours of driving. We are located in a remote part of Calif. and the drive to Reno is 41/2 hours. The car was delivered dirty as it had just snowed. No Problem. The sales person never did a walk around with us. Turns out after wiping some road dirt away there was a 4 inch long scratch on the rear bumper cap. Upon notifiying the dealer (along with e-mailing photos) and fighting with them for almost 3 weeks they agreed to pay for the cost of fixing the scratch. The deal was I would get a local estimate, which I did, and fax them a copy. If they approved the cost I could proceed to have it fixed. The cost was only $186.00. After waiting another week (and several e-mails they claim they never got) for thier reply I called them. They said go ahead. I asked for them to put that in writing since I would have to pay out of pocket and be re-embursed by the dealer later. They refused saying thier word is good enough, take it or leave it. Thier sales manager even hung up on me and now they won't take my calls. (all of this is documented) So much for customer service. I reported this to Hyundai consumer affairs (case number 3193536). They took down the info and called the dealer while I was put on hold. After about 10 minutes the rep at consumer affairs came back to me and said the dealer had been very rude to him and hung up on them. That's biting the hand that feeds you. He said he would elevate this to the highest level and assigned a case number to it. Upon following up with Hyundai consumer affairs they refused to get involved and said it's between me and dealer since it had nothing to do with build quality or safety. The dealer knows that they are not touchable by Hyundai Corp. so they are free to do whatever they please. That is the worst customer service I have ever recieved anywhere, anytime. For a lousy $186 they have destroyed any faith I may have had in thier corporation. This has nothing to do with the car. Great car, well built, good price. It's our second Santa Fe making us repeat customers. They don't stand behind the product or the consumer. You are on your own. Am I wrong here? Did I do something wrong? Shouldn't I expect some sort of recourse/remedy through customer service/comsumer affairs? I'm am going to spread the word anyway possible to never buy a vehicle from Roseville Hyundai and don't believe for a second that you have any backing from Hyundai Corp. You are on your own. More

I purchased the Hyundai Entourage from this dealer under a barrage of heavy-pressure sales tactics. The sales representative commented that he will not get paid any commission (he mentions his 5 young chil a barrage of heavy-pressure sales tactics. The sales representative commented that he will not get paid any commission (he mentions his 5 young children at this point) unless we rate our experience as a "10" when Hyundai calls with their one-question survey asking us to rate the dealership. Later, the financing guy got very perturbed when we chose not to opt for any extras such as Lojak, gap insurance, Teflon coating...etc. The only option we ended selecting was the extended warranty. We left the dealership somewhat stressed from our purchase. Three days after signing our contract, we get a call from Roseville Hyundai stating that they are going to increase our APR two percentage points higher than what was agreed, and that they had full right to do so based on the stipulations on our contract. We reread our contract with our attorney and came across the following printed statement: "After this contract is signed, the seller may not change the financing or payment terms unless you agree in writing to the change. You do not have to agree to any change, and it is an unfair or deceptive practice for the seller to make a unilateral change." Obviously, this contradicts Roseville Hyundai's assertion that we have no other option than to agree to the APR increase. Their tactic is to get you to sign a contract with one finance rate and then change their rate giving you the impression that you have no other recourse. We will be following up by reporting their scheme to the appropriate government authorities including the DMV and the BBB. More