Roseville Toyota

Steve Hancock has a poor attitude Steve Hancock Gabe me an attitude as if asking questions and clarification was a burden for him. I basically wanted clarification on some of the it Steve Hancock Gabe me an attitude as if asking questions and clarification was a burden for him. I basically wanted clarification on some of the items on the contract and he basically told me flat out I asked too many questions with a condescending tone and raised voice. More

Better than Folsom After having an issue with my sunroof for FIVE years that Folsom Lake Toyota could not repair, I took it to this dealer instead. The person I spoke wi After having an issue with my sunroof for FIVE years that Folsom Lake Toyota could not repair, I took it to this dealer instead. The person I spoke with on the phone said he was sure he could get Toyota to pay for this, since it has been an ongoing problem for so long. When I was at the dealership, a different service agent called & was told no, they would not cover it because the part was considered "trim", although he also said they get many people coming there from Folsim, as Folsom apparently does not know how to do many simple repairs & "our guys will fix it right" So 177 dollars later, I was told it is fixed, but that is yet to be seen. More

Good Day .. Everything went fine. Austin Wright was a very pleasant Adviser. I will ask for her on my next service appointment. Keep up the good work. See you on my next service. Austin Wright was a very pleasant Adviser. I will ask for her on my next service appointment. Keep up the good work. See you on my next service. More

Need Serving? My husband and I both made an appt two days before, no lines at check in, done in an hour, both of our cars. One thing that bugged me was the lady wh My husband and I both made an appt two days before, no lines at check in, done in an hour, both of our cars. One thing that bugged me was the lady who I gave my paper work to in the beginning of my servicing, didn’t know the answers to any of my questions. She seemed aloof and bothered. This upset me. After servicing when getting paper work and paying, they had me go to a man instead of her. He asked her several ques and she knew all the answers, prettty impressive, so I guess she knows her job after all. I wish she would’ve been cordial to me, and if she was bothered by my questioning, she should’ve sucked it up and look me in the eyes and pleasantly told me who would know the ans to my ques. More

Overall experience was good The deal itself took a long time but many players were helpful in getting the deal done. Deal was a difficult one to pull off but they were able to m The deal itself took a long time but many players were helpful in getting the deal done. Deal was a difficult one to pull off but they were able to make it happen. Sales rep Jennifer Buckley and Manager Gerry Fuller made a tough situation better by their patience and their customer service. More

15K Toyota Service Be more careful regarding the setting of tire pressure. Two days before my service appointment, I had set tire pressure in all tires to 32psi cold an Be more careful regarding the setting of tire pressure. Two days before my service appointment, I had set tire pressure in all tires to 32psi cold and all tires had the same hot pressure readings of 34 psi after driving 30 minutes. After the Toyota service was performed, the left front tire had 36, left rear had 37, both right tires had 34psi. This was after my 40 minute drive home. Road conditions were the same before and after the service. More

Happy Customer I brought my Prius in for its regular maintenance and was pleased with the experience. Each person I interacted with was professional and friendly. Th I brought my Prius in for its regular maintenance and was pleased with the experience. Each person I interacted with was professional and friendly. The service was completed within the time estimated. It also happened to be Halloween and it was nice to see the employees enjoying themselves while they worked. More

20K service The service was great but I didn’t realize that I had to dry my courtesy carwash. One person started to help when I mentioned that my car was still w The service was great but I didn’t realize that I had to dry my courtesy carwash. One person started to help when I mentioned that my car was still wet. He helped for a short time and I had to finish drying the rest of my car 🚘. In the future let people know that you have to dry your Courtesy Carwash ahead of time. More

Bad experience went to pick my car up when it came out there is a pan underneath my Toyota 4Runner hanging down I couldn't believe it if I had noticed that I would went to pick my car up when it came out there is a pan underneath my Toyota 4Runner hanging down I couldn't believe it if I had noticed that I would have driven off somewhat I happen to the pan and it would have probably blamed it on me so I was not very happy with my last visit previous visits have been just fine but that's not acceptable that leave a pan hanging down when the customer comes to pick it up More

First Visit to Roseville Toyota Our service rep, Mr. Jon Pepper, seemed genuinely concerned with our service needs and he also balanced those needs with a concern over the costs of v Our service rep, Mr. Jon Pepper, seemed genuinely concerned with our service needs and he also balanced those needs with a concern over the costs of various needs. He truly was a joy to work with and the service work by the technicians seems to be first rate. We are very satisfied with Roseville Toyota Service Department's work product More