Roseville Toyota

I had a horrible experience. My window randomly shattered so I called Roseville Toyota to schedule and replace it. After a day and a half of trying to get a hold of them I finall My window randomly shattered so I called Roseville Toyota to schedule and replace it. After a day and a half of trying to get a hold of them I finally drove there and was able to receive the invoice and schedule an appointment so that my insurance would cover it, the service advisor Gary, who scheduled the appointment also said that he ordered the part. Monday morning I showed up for my appointment and he said oh the parts not here yet so it looks like it can be here on Wednesday. He gave me this whole spiel about how he ordered it and not sure why it’s late and he’s usually really good about tracking it blah blah blah. Pretty sure he never ordered it by the long explanation he gave. Left my 4Runner and had to extend my rental car. I also asked that they service my car while it’s there since the dash keeps giving me the notice that maintenance is due. He stated my maintenance wasn’t due until 31,000 miles however I am due for a tire rotation so they will do that and they will clear the maintenance records so I stop getting the notification on my car. Wednesday comes around. I try to get a hold of the advisor most of the day and can’t get a hold of him, he finally gets back to me and lets me know that the part is now not going be here until Friday morning so it was delayed again. Friday comes and I try to get a hold of Gary again but don’t hear from him. I contacted the service department multiple times and even tried to talk to a manager and I kept on getting told I would get a call back, but never did. For almost the whole day it was like this, finally at about 4:45 PM he messages me and says let me get an update on your 4Runner, I’m not sure what’s going on with it. Then, 15 minutes before closing he says your car is done you can come pick it up. Well, needless to say, I live more than 15 minutes away so I wasn’t going to make it before they close, and at that point the insurance company is closed for the weekend in order to pay for it.( he said they can’t release my car until they pay the invoice) Monday comes around and I try to get hold of Gerry again with no responses, so does the insurance company to be able to make the payment, she’s finally able to talk to somebody and they state that he’s out until Wednesday and I’ll have to wait until Wednesday to pick up my car so we both call multiple times to speak to a manager insurance adjuster essentially throws a fit they let her make the payment so that I can pick my car up. I head to Roseville Toyota to pick up my car. They bring it to the front. I’ll take a look around it and there was two paint chip/dings literally below my window that they caused while doing the repair so of course I speak to a manager. He tries to explain to me that it’s caused by some thing else. I showed him the pictures of the vehicle after the window broke, and there was nothing there before I dropped it off which means that they did the damage, they also didn’t vacuum out any of the glass that had fell into the vehicle nor did they do any of the maintenance that was supposed to be done or clear the maintenance record. Honestly was the worst experience and I will never be going back to Roseville Toyota. I will always be going to a different Toyota location. It was horrible!!!! More

Communication was good but you need to work on scheduling in at 1:00 out at 4:00 to long for oil change in at 1:00 out at 4:00 to long for oil change More

I have used this dealership mainly for service for 12 years .Was delighted to find their salesperson that worked with us very helpful. the entire staff process from pricing to final delivery was very sm years .Was delighted to find their salesperson that worked with us very helpful. the entire staff process from pricing to final delivery was very smooth. More

Great service, very polite, explained everything in detail. Finished when promised. Payment processed very quickly detail. Finished when promised. Payment processed very quickly More

Facilities are very good. Sales person was thorough, honest and patient. Services are diverse and people shows some flexibility in price negotiations. Sales person was thorough, honest and patient. Services are diverse and people shows some flexibility in price negotiations. More

All in all we had a great experience with our purchase. Chris L was easy to work with and very communicative. The pleasurable experience continued into finance where Isiah was helpful and fun to work with, Chris L was easy to work with and very communicative. The pleasurable experience continued into finance where Isiah was helpful and fun to work with, ending the experience on a high note. We couldn't be happier with our purchase, we scored an amazing Toyota! The on-line advertised lease specials are mis-leading. More

Everything went smoothly and Maintenance Service was done On Time. Logan was Friendly and Professional considering he is fairly new in his job. On Time. Logan was Friendly and Professional considering he is fairly new in his job. More

Great experience Gabriel was very helpful and listened to our requests. He was knowledgeable and helped seal the deal with his sales team our requests. He was knowledgeable and helped seal the deal with his sales team More

Lasts was the best! He was genuine and friendly. He was not pushy and appeared to care. He was the reason we made the deal. He was genuine and friendly. He was not pushy and appeared to care. He was the reason we made the deal. More

Syangel made the whole buying car experience pleasant. He was knowledgeable and we did not spend hours at the dealer buying the car He was knowledgeable and we did not spend hours at the dealer buying the car More