Roseville Toyota

I purchased a 2023 4 Runner here, only because they had the color and (generally) the equipment I wanted. My first venture onto the lot showed a dealer mark-up of $12,500 (not a typo). Some weeks later I the color and (generally) the equipment I wanted. My first venture onto the lot showed a dealer mark-up of $12,500 (not a typo). Some weeks later I was notified they had the model I had specified. Before even looking at it I told the sales person (Sami) via text that I would pay MSRP and no more. She replied she would submit my offer. When I arrived on the lot, the markup was reduced to $7500. Ultimately I paid MSRP and received a very fair trade in amount on my 2013 4 Runner. Here's the trouble: When we first looked at the car we noted the all weather floor mats, which we do not like, and said so. We were told "they all come like that". They did not say "because we order them that way". I didn't check the sticker close enough or I would have noticed they were an itemized cost of $309.00. I checked the price of the carpet mats and found that Roseville Toyota has a significant markup on those as well, compared to Toyota's own website MSRP. I went to two other dealers in search of mats, which I found, at the original MSRP. Bother dealers told me even though I had paid for the all weather mats, the carpet mats should have come with the car originally and been included in the sale. I returned to Roseville Toyota and talked with manager Patrick. He said the dealership chooses to order with all weather or carpet and that normally the model would come with no mats at all. I don't believe that. I believe they order the all weather mats originally, to be able to sell you the carpeted ones later. Patrick said he would check into some sort of discount or accommodation for the carpeted mats and call me back. No one did, so I texted Sami. She apologized and said there was nothing they could/would do. If the car truly does come with the carpeted mats (at no extra charge), then Roseville Toyota has eliminated the all weather mats as an "option" and forced you into paying extra for both sets of mats. Sami was fine to deal with and friendly, and I didn't spend much time haggling. I think their sales practices are questionable at best. I won't be going back. More

Very pleasant to work with, and very easy to talk to as well as being sweet. well as being sweet. More

Very nice, knowable, great, and professional. I would tell my friends, and family about your services and cars thanks again. I would tell my friends, and family about your services and cars thanks again. More

Had a great experience with Cory Lunsford at Roseville Toyota servicing my 2019 Prius. In and out in the time I was quoted and the waiting area was comfortable and the free coffee was great! Toyota servicing my 2019 Prius. In and out in the time I was quoted and the waiting area was comfortable and the free coffee was great! More

Service from the service team is always excellent. The cost estimate is always accurate and the time estimate is reasonable as well The cost estimate is always accurate and the time estimate is reasonable as well More

Usually very good. Technician was very slow today. Waited for my truck but it shouldn’t have taken 2 1/4 hrs to rotate tires and check fluids and safety devices. Technician was very slow today. Waited for my truck but it shouldn’t have taken 2 1/4 hrs to rotate tires and check fluids and safety devices. More

Gabriel was my contact. He was extremely professional and thorough with providing all the necessary information to me! He also provided detailed updates. He personally check He was extremely professional and thorough with providing all the necessary information to me! He also provided detailed updates. He personally checked the status of my vehicle! He has outstanding interpersonal skills! I also was introduced to Jeff who was my tire expert. Jeff did a fantastic job explaining tire details to me. He identified the best tire option for me based on my driving. I would recommend the Toyota dealership in the Roseville Automall in a heartbeat! I will definitely go back! More

The people work in Roseville Toyota are all nice,very approchable and have exceli service. approchable and have exceli service. More

All my vehicles have been bought at Roseville Toyota. They are a great company to but from. They are a great company to but from. More

Ronnie was easy to work with and very patient. I would definitely buy another car from toyota I would definitely buy another car from toyota More