Roseville Toyota

Excellent customer service. It is very fast and friendly customer service. It only took one hour for the service. They have a waiting area or you can come back to pick your vehic It is very fast and friendly customer service. It only took one hour for the service. They have a waiting area or you can come back to pick your vehicle later. More

Thank you Paul! Seemed very organized, an associate’s of Paul started assisting me, sorry forgot name, since Paul was speaking with another client, great teamwork! P Seemed very organized, an associate’s of Paul started assisting me, sorry forgot name, since Paul was speaking with another client, great teamwork! Paul has always been personable, reviews list of services w possible recommendations and gives any special offers/deals as allowed. Great to work with! More

Excellent service Service was fast. Everyone I felt with was friendly and helpful. I appreciate the complimentary drink. When Shane called my cellphone I missed the cal Service was fast. Everyone I felt with was friendly and helpful. I appreciate the complimentary drink. When Shane called my cellphone I missed the call. He then paged me and came looking for me. Going the extra steps. Thank you everyone. More

Multiple trips We bought a new 2018 Camry. We had a airbag sensor turn on. After it was fixed it came on the next day. So we had to take it in again. Would have been We bought a new 2018 Camry. We had a airbag sensor turn on. After it was fixed it came on the next day. So we had to take it in again. Would have been nice if they fixed it the first time. They said they also did a oil change however the next day a light came on saying it needed maintenance. More

Lack of follow up I was told I needed tires without a description of how bad or that they were dangerous to keep driving on. My windshield wipers were marked as “green” I was told I needed tires without a description of how bad or that they were dangerous to keep driving on. My windshield wipers were marked as “green” when they are actually broken. Clearly they weren’t checked. My engine air filter wasn’t changed either. When I called to talk to a manager I was told it was Sunday and they were too busy to talk to me. More

Service I asked to change my license plate gram the put the cheapest one and it is broken again I wanted a good one with good quality I asked to change my license plate gram the put the cheapest one and it is broken again I wanted a good one with good quality More

Once loyal customer I’ve always taken my car to Roseville Toyota for service. I was initially very impressed. I thought things were great until approximately a year ago, I’ve always taken my car to Roseville Toyota for service. I was initially very impressed. I thought things were great until approximately a year ago, following one of my service appointments my car wouldn’t start. My husband opened the hood to find extensive amounts of corrosion literally covering my battery. My service record listed my battery in the green range ( meaning no recommended replacement). We called and were treated very well. We were invited to bring it back, and we did. I never fully trusted them again but liked the treatment of the service manager, Shane ( who is always attentive and helpful) so we continued servicing our vehicle there. This time when I picked up my car, I was about to drive off when my husband noticed the good was not closed. I’m so glad he noticed because had I driven off, the hood could have popped up while I was driving. Halfway down the street I realized my tire light was still on. This frustrated me as I assumed my warning lights and any applicable needs would have been addressed during the service. I pulled over and read my service report which listed at least three things that needed attention but were never reviewed with me. My husband called and left a message for Shane and received a call back the next day. He of course apologized and took responsibility for not mentioning one of the items. We were told outlets next service would be free. I may or may not return. A free service sounds great but I don’t want to leave wondering if there was really a service at all. I will say that I don’t hold Shane personally responsible because he doesn’t do the actual work and he’s always been a pleasure to work with. I just don’t think I can trust whoever is performing the maintenance. More

Excellent service!!! I was in for routine service...Derek was outstanding, as usual. Any question I had was answered professionally ....and in a way that engendered confi I was in for routine service...Derek was outstanding, as usual. Any question I had was answered professionally ....and in a way that engendered confidence!! More

Satisfied Thank you Toyota for always taking care of us and our RAV4! We always leave satisfied and the work that needs to get done is done. We appreciate your Thank you Toyota for always taking care of us and our RAV4! We always leave satisfied and the work that needs to get done is done. We appreciate your honesty thank you, thank you! Sincerely the Enriquez family More

Great first time buying experience! I am a first time car buyer and had a fantastic experience. Sam was amazing and went above and beyond helping me through each step of the process. Eve I am a first time car buyer and had a fantastic experience. Sam was amazing and went above and beyond helping me through each step of the process. Every member of the team was friendly and helpful. More