Roseville Toyota

Great experience! Staff and management was very professional and negotiable. They were able to work with our price for Camry 2018 SE. We are happy with our purchase. Staff and management was very professional and negotiable. They were able to work with our price for Camry 2018 SE. We are happy with our purchase. More

Long day. Little follow through. Salesman was helpful and accommodating but with most sales experience , folks are eager to sell but not so eager to be completely up front or follow u Salesman was helpful and accommodating but with most sales experience , folks are eager to sell but not so eager to be completely up front or follow up. Theft deterrents on the car were encouraged since it lowers your insurance we were told, however we called the insurance company while we were still in the showroom. Our company did not give a deduction on our policy for this expensive add on. We had it removed. Secondarily financing was supposed to shop the cuddle program through alternative credit unions but when it came down to it this step was never done resulting in the loan going through roseville Toyota financing. Several calls made to the dealership after the sale were not returned. More

Bunch of crooks All I went in for was an old recall repair. Didn't want anything else touched because i just had the car serviced at my regular shop. They ignored wha All I went in for was an old recall repair. Didn't want anything else touched because i just had the car serviced at my regular shop. They ignored what I said and gave me a list, and xxxx near lecture, about things that need done or are wrong. I had a very slow leak in one tire, which I only had to fill about every two weeks. One day after leaving the dealer it's now really low and I have to replace it. They also put way too much air in all the tires. I hate Roseville dealers! More

Mislead and lied to I'll first start by saying upon trading in my 2013 Mazda 3 I was given an honest trade in value. That alongside a $5,000 down payment should've been I'll first start by saying upon trading in my 2013 Mazda 3 I was given an honest trade in value. That alongside a $5,000 down payment should've been enough to land me a decent enough deal, or so I thought. After agreeing to a fair trade value and fair market price for the newer car my girlfriend alongside myself were then passed along to the finance department. So far yes we were a little weary on such a high monthly payment at $500 a month for a used car but hey I was only at a 602 credit score so i figured hey I'll just refinance in a year. I mean heck i love the car it's worth it to me. However our smiles soon faded as our financial manager proceeded to assure us that if he couldnt find us an interest rate that we didn't approve then hey simply dont purchase the vehicle was his words. You see since we needed to put my girlfriend on the loan and she did not have her license on her at the time we were told to come back in a week at which time we would decide if we actually wanted to purchase the car depending on what the interest rate was. I signed blindly with the reassurance nothing was set in stone except, that when I went back, everything was set in stone and my ignorant xxx went and signed blindly to a 22% interest rate with no ability to return the vehicle dispute being told otherwise. For god's sakes Tommy ( our fiance manger) even went as far as to not record our conversation as it wasn't set in stone it was only preliminary so we could legally drive their vehicle while we were waiting for him to get us a "great deal". 16 days later we were unable to get financed and so with my previous cars bank blowing my phone up for payment I finally had to call it quits and get my vehicle back. I'm just glad they didn't sell it in the 2 weeks time because wow would I have really been screwed. This was honestly the opposite of how I saw this transaction happening. I mean you go to these bigger dealers for a reason, so that you dont get screwed...right? I just honestly thank the lord for not allowing us to be financed because shady is all I can say upon reflection of the faulty misleading financial deal I blindly signed. I will say though very stern faced, the sales manager Ray-Rangchi as well as Alejandro angelos Cruz did a good job of really trying for the customer. Outside of that finance treated me like a money figure to hang out to dry to make a quick buck. Only person in your department that helped me truly was melissa the lead finance manager; only took me 2 weeks of bugging about my vehicle to actually reach her desk. This experience has ruined any future car buying or trading for me, at least as far as you bigger dealerships go...should be ashamed of how you did your customer. 100% do not go here!!!! And Laury in finance you should really work on how you hush your discrunteled customers because attacking them for trying to explain the situation simply because we were in ear shot of other potential customers is no way to earn anyone's business. Oh and unfortunately one more comment to help your company out, please make sure your vehicles have gas in them before customers drive off the lot as I had to immediately fill up an empty gas tank after just filling up my Mazda 3 prior to the trade. More

Warranty Repaid Service Department was doing a warranty repair of a CV Boot that they had replace approximately 2-3 months before. I was unaware of the problem and t Service Department was doing a warranty repair of a CV Boot that they had replace approximately 2-3 months before. I was unaware of the problem and they brought it to my attention when I took my vehicle in for a 4 wheel alignment. Warranty repair was done at no additional cost More

Timely great joband efficiently performed. Clean and attractive waiting area. Nice touch with the soda and popcorn. Need handicapped access closer to service entrance. To far to have to walk Clean and attractive waiting area. Nice touch with the soda and popcorn. Need handicapped access closer to service entrance. To far to have to walk More

Nightmare turned into blessing The sales guy, Hamed, helped me so much. I originally bought a 2017 Jeep and within a week it stalled in the middle of the road. Him and franklin help The sales guy, Hamed, helped me so much. I originally bought a 2017 Jeep and within a week it stalled in the middle of the road. Him and franklin helped me pay the tow guy, and put me in 2018 new Toyota that I love. Hamed was really logical and listed all the reasons why getting a new car and why Toyota was the best. He made experience so much better. I’m forever grateful to him More

Expensive Disgnostic Paid for a diagnostic on a car that I needed an estimate before selling it. I found the price to be excessive. I would consider myself a return cust Paid for a diagnostic on a car that I needed an estimate before selling it. I found the price to be excessive. I would consider myself a return customer had I not had to pay 152 for essentially nothing. More

Service Paul is helpful & not pushy. He is polite and a very good customer service.. A great staff to due with. Will definitely return more for services Paul is helpful & not pushy. He is polite and a very good customer service.. A great staff to due with. Will definitely return more for services More

Great speedy service I love going to roseville toyota.. I always get the best service and I have no complaint on any of the work done! My sales guy is super nice and I a I love going to roseville toyota.. I always get the best service and I have no complaint on any of the work done! My sales guy is super nice and I always feel like he has my best interest in mind! More