Roseville Toyota

Returning customer Great service as always. Always works with us helping us get the vehicle we want. Doesn't always work out but always walk away satisfied. Thanks to Je Great service as always. Always works with us helping us get the vehicle we want. Doesn't always work out but always walk away satisfied. Thanks to Jerry Fuller and Justin from intenet sales. We'll be back. More

Good Service I got the service I expected. I am very satisfied and happy. My car was taken care of very well. Service technicians and consultant are caring. I got the service I expected. I am very satisfied and happy. My car was taken care of very well. Service technicians and consultant are caring. More

If this had been my first visit I may not come back. Checking in my vehicle for warranty service (with appointment) took over 40 minutes. Customer rep, Natasha, was not my assigne I may not come back. Checking in my vehicle for warranty service (with appointment) took over 40 minutes. Customer rep, Natasha, was not my assigned rep but I was unlucky.... She argued with me about my issue which had not been intermittent prior to arriving but for some reason my car decided to be difficult and behave well for her during drop off. So she was going to me home without service - which I understood but as soon as I went to leave I was able to repeat the issue so I went back to let her know. She said came back out to see it and reluctantly agreed to keep the car. Although she took the vehicle in for service but after 6 hours I had not received any updates. Had to call 2x over 2.5 hours - Natasha did not return my first call and they could not get her with a page either time -before finally getting in touch with Derek who was able to check in and advise the status of my vehicle. Apparently the morning exercise with Natasha had been a waste of time as the techs in the back still had to duplicate the problem before it could be fixed...leaving me to wonde why I wasted 40 minutes with Natasha while dropping off my vehicle. While doing close out paperwork with Derek when picking up my car, Natasha came by and interrupted us to tell him she was leaving for the day since “it was after 6”. I hope she was just having an off day and is not always as unprofessional with customers as she was during my interactions with her. To top it off, I had been asked while dropping off my car whether I wanted a free car wash - i had said yes and it was clearly noted on my paperwork. When I picked up the vehicle I was again asked if I wanted a wash and then was told it would be at least 15 minutes to get my car if I wanted a wash. No. Thank. You. Glad they didn’t wash it and leave it in the sun to get spots but... I have been to Roseville Toyota for many services over the last 20 years and, with a few exceptions, I have always been pleased. This last visit,however, was one of the worst. More

Regular service. I made an appointment to have my every 5,000 mile servicing done. I waited for my car in the comfortable lounge. While enjoying free coffee, I read I made an appointment to have my every 5,000 mile servicing done. I waited for my car in the comfortable lounge. While enjoying free coffee, I read the paper which I had brought with me. The service rep suggested a few added service needs to which I agreed. The car is 13 years old, and I have had no problems with it. I attribute that to good, regular servicing. Thank you Toyota for making such a good car. More

Great customer service and willing to work for YOU Great service the sales guy we worked with Cesar showed us around the whole lot even trucks that were in their other lots, and Gerry is a great financ Great service the sales guy we worked with Cesar showed us around the whole lot even trucks that were in their other lots, and Gerry is a great finance guy to work with he really tries to pull the number that will work for you. Probably the best place to get a vehicle is Roseville Toyota this was my second vehicle and probably won’t be the last. More

Scratched my truck I recently took my truck in for brake repair and while they were friendly and the job was done correctly, they scratched my truck from hood to tailgat I recently took my truck in for brake repair and while they were friendly and the job was done correctly, they scratched my truck from hood to tailgate. It looked it was keyed with a greasy tool. When I tried contacting the service rep I only got her voicemail and after leaving a message the only contact I received on the matter was the survey department. I was able to buff out the scratch, but I shouldn't have had too. I will not return for anymore service there. More

Cilajet and car detail My detail services was not done properly and the cilajet has been reapplied 3 times. I am not satisfied since the vehicle had missing spots and some p My detail services was not done properly and the cilajet has been reapplied 3 times. I am not satisfied since the vehicle had missing spots and some parts were not even scrubbed at all. Not inspected before calling customer that vehicle was ready. I have a scratch on my new leather driver seat and they informed me that it wasn't them well that's a lie since I am very careful and they aren't willing to fix something that was done well car was in for service. Very disafied More

Reasonable deal but . I like my sales guy - very nice & very polite. was a little bit disappointed after the fact because what brought us back (had a back experience befor I like my sales guy - very nice & very polite. was a little bit disappointed after the fact because what brought us back (had a back experience before) to this dealership was the enticement of “Congratulations on your Special Offer from Roseville Toyota” which is an additional $300 rebate. It’s not like I got a great deal because Roseville Toyota is only $50 less than of what other dealers are offering. I tried to give them a second chance by coming in but I guess they know that if we’re there we’re stuck. 😟 Finance Department made it worst because he was very pushy. Wasn’t listening to us & feels like he’s delayed the process. Someone at the next office to us came in 10 minutes later than us & finished before us. His vehicle wasn’t even ready. felt that our finance guy did not respect our time nor listened to us. Finance also forgot to get our sales guy after he was done that left us waiting for another 30 minutes. Sorry for this review. I wish I can give a better one but have to be honest. More

Everythingwent well, i got what I wanted Be helpful with buyer, tell all the interest rates that could be involved and let the buyer decide which way they want to go. Don't push buyer let th Be helpful with buyer, tell all the interest rates that could be involved and let the buyer decide which way they want to go. Don't push buyer let them feel free to make up there mind. More

Great Everybody was so very nice very helpful with me and my husband out what we wanted We will definitely come back and we are ready to trade in the cars t Everybody was so very nice very helpful with me and my husband out what we wanted We will definitely come back and we are ready to trade in the cars that we have now More